Paglth'an dungeon. Unexpected error occurred. Exiting Final Fantasy XIV (17)

I encounter this error whenever I want to enter duty dungeon "Paglth'an"
Screenshot:
https://ibb.co/4tqVQwh

I can login using my other character that is in other map. But my main character is doing Paglth'an for MSQ. How do i finish the game if i cant do this dungeon?

This happen both with other players or with NPC (ysthola, alphinaud, etc).

Please help, Thanks.

EDIT:
After reinstalling the whole game and everything is default. I can login with my main character and go inside and finish Paglth'an dungeon.

After that i change some resolution settings of the game and download character UI HUD settings from character cloud feature.

Not too long after I continue the MSQ goes to Rising Stone and I encounter this Unexpected error occurred. Exiting Final Fantasy XIV (17) again when i want to go inside the Rising Stone door. It crash on the loading screen.

I do not know what to do. Can please advise?

I have tried to login using other character and its fine.

Thanks.

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

We would like you to submit a Final Fantasy XIV system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post.


Thank you for visiting the Final Fantasy XIV Technical Support Forums

Hello :)



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\admin\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 156.357GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 189.426GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 478.214GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.988GB SYSTEM_FREEDISC_SPACE 7.461GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_SHARED_VRAM 16337.551 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
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SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6647
SYSTEM_GRAPHICS_DRIVER_DATE 5/13/2021 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 27464 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/23/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
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SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {92D0AA07-9CF0-4333-9394-3B0B600CDF53}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/22/2020 08:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {55B8E974-F980-4626-B1AE-AEBE4F3477A9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/22/2020 08:00:00
SYSTEM_SOUND Speakers (Sonic Studio Virtual Mixer)
SYSTEM_SOUND_DEVICE_ID {6D6F3C02-2866-469B-A719-09F74D0A87DF}
SYSTEM_SOUND_DEVICE_NAME AVoluteSS3Vad.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.2.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/14/2021 08:00:00
SYSTEM_SOUND U28E590 (3- NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {CA3C3B55-C401-47C7-868C-9730E705AF1E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0036ECD0-2D3C-11EC-8001444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB TKL CHAMPION SERIES Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {003713E0-2D3C-11EC-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB TKL CHAMPION SERIES Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {24397AB0-C57E-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {243B7680-C57E-11EB-8004444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {00373AF0-2D3C-11EC-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB TKL CHAMPION SERIES Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {243B9D90-C57E-11EB-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {243B9D90-C57E-11EB-8006444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {243BC4A0-C57E-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {243BC4A0-C57E-11EB-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV
Citrix Workspace
Title
Settings
Settings
Microsoft Text Input Application
Sticky Notes
Sticky Notes
Paglth'an dungeon. Unexpected error occurred. Exiting Final Fantasy XIV (17) - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Bravely Default II
Brave
Citrix Workspace 2204
ELDEN RING
Google Chrome
K-Lite Mega Codec Pack 16.2.0
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
PDF reDirect (remove only)
PokerStars.net
Steam
The Elder Scrolls Online
VirtualCloneDrive
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Self-service Plug-in
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Citrix Workspace Inside
FINAL FANTASY XIV ONLINE
Xtreme Download Manager 2020
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Citrix Screen Casting for Windows
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Microsoft Windows Desktop Runtime - 5.0.11 (x64)
Google Update Helper
AMD PCI Driver
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
AMD PSP Driver
AMD Ryzen Balanced Driver
Google Update Helper
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Citrix Workspace(USB)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
VMware Horizon Client
Online Plug-in
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Citrix WorkSpace Browser
Citrix Authentication Manager
Microsoft XNA Framework Redistributable 4.0 Refresh
AMD GPIO2 Driver
Realtek Audio Driver
Citrix Workspace(DV)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Citrix Web Helper
CCleaner
Cheat Engine 7.4
Genshin Impact
Notepad++ (64-bit x64)
Microsoft Office Professional Plus 2019 - en-us
SoftEther VPN Client
Poker Championship
Blackjack Championship
Yu-Gi-Oh! Master Duel
Eiyuden Chronicle Rising
Brigandine The Legend of Runersia
Tabletop Simulator
The Elder Scrolls Online
Prominence Poker
My Time At Portia
Poker Master
VLC media player
WinRAR 5.20 (64-bit)
Microsoft .NET Host - 5.0.11 (x64)
CORSAIR iCUE 4 Software
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
VMware Horizon Media Engine 11.0.0.616 (64-bit)
LibreOffice 7.0.2.2
Microsoft .NET Host FX Resolver - 5.0.11 (x64)
Malwarebytes version 4.5.9.198
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
VMware Horizon HTML5 Multimedia Redirection Client
ViGEm Bus Driver
VMware Horizon Client
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Windows PC Health Check
Windows Packet Filter (64 bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
VMware Horizon Media Redirection for Microsoft Teams
Microsoft Update Health Tools
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Runtime - 5.0.11 (x64)
Revo Uninstaller 2.2.5
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Adobe Acrobat DC (64-bit)
NVIDIA Graphics Driver 466.47
NVIDIA GeForce Experience 3.24.0.135
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.7704.31296923
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.135
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
NoPing
Microsoft Windows Desktop Runtime - 5.0.11 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\AuthManager\AuthManSvr.exe 00003640
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe 00001524
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe 00002398
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 00000858
C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe 00001EE8
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00003AAC
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 00003BE0
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe 00002EFC
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\102.0.1245.30\msedgewebview2.exe 00002CDC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000009C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000250C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001B54
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 000030C0
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00000FE8
C:\Program Files\Google\Chrome\Application\chrome.exe 00004148
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00004B44
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002DD4
C:\Program Files\SoftEther VPN Client\vpnclient_x64.exe 00002FBC
C:\Program Files\SoftEther VPN Client\vpncmgr_x64.exe 00000708
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_4.5.1.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 000047DC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003328
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000974
C:\Windows\Explorer.EXE 00004094
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002824
C:\Windows\System32\DataExchangeHost.exe 0000306C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_74518f403e753586\RtkAudUService64.exe 00003394
C:\Windows\System32\GameBarPresenceWriter.exe 00000B04
C:\Windows\System32\RuntimeBroker.exe 00000FDC
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001B90
C:\Windows\System32\smartscreen.exe 000049BC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003648
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000029D8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003E78
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004288
C:\Windows\system32\ApplicationFrameHost.exe 000048E8
C:\Windows\system32\DllHost.exe 00002284
C:\Windows\system32\NhNotifSys.exe 00004738
C:\Windows\system32\SettingSyncHost.exe 00003538
C:\Windows\system32\conhost.exe 000024DC
C:\Windows\system32\rundll32.exe 000027F0
C:\Windows\system32\sihost.exe 0000497C
C:\Windows\system32\svchost.exe 00001BD8
C:\Windows\system32\taskhostw.exe 00003A94
H:\DS4Windows_2.0.5_x64\DS4Windows\DS4Windows.exe 00002ABC

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

Please try the following:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.