Game crash on entering Prima Vista

Started the quest for the Prima Vista, completed up until we actually entered the air ship, then the game crashed, and I can't play the game anymore because it crashes to desktop without any error message.

Any help would be appreciated.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\micha\Documents
FINAL FANTASY XIV Online D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS G15CX.303
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16302.266MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28590.266MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 458.582GB SYSTEM_FREEDISC_SPACE 22.495GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 21.957GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 5588.724GB SYSTEM_FREEDISC_SPACE 2735.086GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8151.133 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_62915118d22e0ae9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_62915118d22e0ae9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_62915118d22e0ae9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaki.inf_amd64_62915118d22e0ae9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1295
SYSTEM_GRAPHICS_DRIVER_DATE 5/18/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {D9CA103C-3215-4C4B-BB78-B64B3347848A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8924.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/25/2020 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {91D54C98-7AD3-4411-A0F0-FA878865B1DA}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8924.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/25/2020 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB4EED0-ACE4-11EB-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB515E0-ACE4-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB53CF0-ACE4-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB56400-ACE4-11EB-8007444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB58B10-ACE4-11EB-8008444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB4C7C0-ACE4-11EB-8001444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB58B10-ACE4-11EB-8009444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB53CF0-ACE4-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB5B220-ACE4-11EB-800A444553540000}
SYSTEM_INPUT_NAME Razer Cynosa Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3AC11060-3FE3-11EC-8001444553540000}
SYSTEM_INPUT_NAME Blue Snowball
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27C798C0-C334-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6CB4EED0-ACE4-11EB-8002444553540000}
SYSTEM_INPUT_NAME ITE Device(8910)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27C7E6E0-C334-11EB-8002444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 11 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {36D3FBB0-C334-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C3209EB0-C335-11EB-8001444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {34B11F20-E4C7-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {11FF28DE-28DE-0001-0000504944564944}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Kitsune Snow - Discord
Steam
Cannot Access Prima Vista - Opera
GeForce Experience
Settings
Settings
Task Manager
NVIDIA GeForce Overlay
Calculator
Calculator
Microsoft Text Input Application
Properties - FINAL FANTASY XIV Online
Friends List


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Fallout 76
FileZilla Client 3.53.1
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ROG Live Service
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Killing Floor Mod: Defence Alliance 2
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Nefarius Virtual Gamepad Emulation Bus Driver
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NVIDIA Graphics Driver 512.95
NVIDIA GeForce Experience 3.24.0.135
NVIDIA Optimus Update 39.2.2.0
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NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.7704.31296923
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NVIDIA HD Audio Driver 1.3.39.3
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NVIDIA USBC Driver 1.46.831.832
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Paradox Launcher v2
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Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000255C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003A30
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003920
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004F74
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004974
C:\Program Files (x86)\Steam\steam.exe 00003904
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 000031C8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe 00004738
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000036B0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000F74
C:\Program Files\Riot Vanguard\vgtray.exe 00003E88
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001F58
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_4.2203.4603.0_x64__8wekyb3d8bbwe\Cortana.exe 00004668
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00000A6C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.168.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002F9C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22041.10091.0_x64__8wekyb3d8bbwe\Video.UI.exe 00004B9C
C:\Users\micha\AppData\Local\Discord\app-1.0.9004\Discord.exe 0000266C
C:\Users\micha\AppData\Local\NhNotifSys\sonicstudio\asusns.exe 000016EC
C:\Users\micha\AppData\Local\Programs\Opera\87.0.4390.36\opera_crashreporter.exe 00000B1C
C:\Users\micha\AppData\Local\Programs\Opera\opera.exe 00000130
C:\Windows\Explorer.EXE 00001124
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000003A0
C:\Windows\System32\CompPkgSrv.exe 0000199C
C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_5e38ce8081e93b46\ASUSOptimization\AsusOptimizationStartupTask.exe 00001788
C:\Windows\System32\RtkAudUService64.exe 00002D1C
C:\Windows\System32\RuntimeBroker.exe 00003E68
C:\Windows\System32\SecurityHealthSystray.exe 00001A38
C:\Windows\System32\SystemSettingsBroker.exe 00002924
C:\Windows\System32\oobe\UserOOBEBroker.exe 000053D4
C:\Windows\System32\rundll32.exe 00001250
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002B7C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002170
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00001208
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00004A00
C:\Windows\system32\ApplicationFrameHost.exe 00000634
C:\Windows\system32\DllHost.exe 00001134
C:\Windows\system32\MusNotifyIcon.exe 00002880
C:\Windows\system32\SettingSyncHost.exe 00003158
C:\Windows\system32\conhost.exe 00002ADC
C:\Windows\system32\sihost.exe 00000EFC
C:\Windows\system32\svchost.exe 00005060
C:\Windows\system32\taskhostw.exe 000008DC
D:\SteamLibrary\steamapps\common\wallpaper_engine\wallpaper32.exe 00003EF8
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000BA4
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000047F8

Things I've tried so far:
restarted my pc,
updated graphics drivers,
Changed graphics settings to minimum,
tried compatibility modes,
and restored game data

Good afternoon! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

From the system information provided we can suggest the following below:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your sound drivers (SYSTEM_SOUND_DRIVER_DATE 3/25/2020 20:00:00).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA, GeForce Experience, etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.

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Alright, I've tried all of that and I still can't log in, is it possible to move me out of the Prima Vista until the issue is sorted? If I could provide any more assistance I'd be more than happy to.

Nevermind I fixed it! I had to delete the Ex2 folder in the C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\game\sqpack file path, after reinstall, it loaded up no problem.

Greetings fellow Eorzean,

We are happy to hear that that you were able to resolve the issue.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

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