Was playing for almost 3 hours and then kept getting this error repeatedly. I've done nothing new to my desktop or downloaded anything prior to experiencing this issue:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\terra\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS P1.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16308.789MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18740.789MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.968GB SYSTEM_FREEDISC_SPACE 99.702GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1324.640GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5992.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.395 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5d5b9f929f4cb65\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5d5b9f929f4cb65\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5d5b9f929f4cb65\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_d5d5b9f929f4cb65\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1277
SYSTEM_GRAPHICS_DRIVER_DATE 5/3/2022 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SONY TV (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5FD20EBF-6775-48FE-B020-8DFED71A2B2F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 17:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {99CC5E42-1399-4FD0-AB0C-8F627CCA39BE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9136.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/22/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC9C3EF0-AA8D-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC9C6600-AA8D-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC9C6600-AA8D-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9D21C390-AAAA-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox 360 Wireless Receiver for Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {DC9C8D10-AA8D-11EB-8005444553540000}
SYSTEM_INPUT_NAME OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DC9CDB30-AA8D-11EB-8006444553540000}
SYSTEM_INPUT_NAME OpticalMouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
NVIDIA GeForce Overlay
Microsoft Text Input Application
Directx11 error - Page 2 and 3 more pages - Personal - Microsoft Edge
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Ubisoft Connect
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Intel® Software Installer
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Office Home and Business 2019 - en-us
Microsoft OneDrive
Phantasy Star Online 2 New Genesis
Project Zomboid
Apex Legends
FINAL FANTASY VI
MONSTER HUNTER RISE
Tomb Raider
South Park™: The Stick of Truth™
Dying Light
The Forest
Grand Theft Auto V
SEGA Mega Drive & Genesis Classics
FINAL FANTASY IX
Rise of the Tomb Raider
Little Nightmares
South Park The Fractured But Whole
ToeJam & Earl: Back in the Groove
CHRONO TRIGGER
FINAL FANTASY XV WINDOWS EDITION
Phasmophobia
Among Us
Vulkan Run Time Libraries 1.0.65.1
Intel(R) Management Engine Driver
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Documentation Manager
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Windows PC Health Check
Intel(R) LMS
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Graphics Driver 512.77
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Icls
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00000CD0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000307C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000034C0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000275C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002A44
C:\Program Files (x86)\Steam\steam.exe 00003500
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 000017A8
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 000036E0
C:\Program Files\Microsoft OneDrive\OneDrive.exe 000034C4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001580
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000193C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2205.1001.6.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 00003A48
C:\Program Files\WindowsApps\Microsoft.SkypeApp_15.83.408.0_x86__kzf8qxf38zg5c\Skype\Skype.exe 00003DE8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22042.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000288C
C:\Users\terra\AppData\Local\Discord\app-1.0.9004\Discord.exe 00003A88
C:\Windows\Explorer.EXE 00001A88
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_d87c47469b47c3f9\RtkAudUService64.exe 00003474
C:\Windows\System32\RuntimeBroker.exe 00003638
C:\Windows\System32\SecurityHealthSystray.exe 00003078
C:\Windows\System32\oobe\UserOOBEBroker.exe 000006C8
C:\Windows\System32\smartscreen.exe 0000438C
C:\Windows\System32\svchost.exe 000041D0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002DF0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003214
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000021B8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003380
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003BC0
C:\Windows\system32\ApplicationFrameHost.exe 00000554
C:\Windows\system32\DllHost.exe 00002490
C:\Windows\system32\SearchProtocolHost.exe 00002750
C:\Windows\system32\SettingSyncHost.exe 000029B8
C:\Windows\system32\conhost.exe 00003084
C:\Windows\system32\rundll32.exe 00003030
C:\Windows\system32\sihost.exe 00000F6C
C:\Windows\system32\svchost.exe 00003830
C:\Windows\system32\taskhostw.exe 0000124C
DirectX error 11000002
Printable View
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05-21-2022, 07:01 AMTASDirectX error 11000002
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05-21-2022, 07:03 AMTAS
I found a Youtuber that recommended DL'ing MSI Afterburner and setting Core Clock MHz down to -502. It's currently working, and I haven't crashed yet but I'd prefer not to rely on it.
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05-26-2022, 04:37 AMThukoolo
Good afternoon TAS and thank you for the updated reply.
I understand you mentioned the issue has gotten slightly better on your end. If this is not the case, could you try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Then, disable everything under this tab and restart the PC. Additionally, please let us know if the issue persists or gets worse on your end so we may assist further.
Thank you for visiting the Final Fantasy XIV Technical Support Forums! -
06-01-2022, 04:51 AMTAS
I turned off MSI Afterburner and then I disabled everything under "Start Up" and restarted my PC. DirectX 11000002 error occurred the second I began loading into the game.
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06-01-2022, 10:44 AMDarneltia
Greetings fellow Eorzean,
Based on the information provided, the error seems to be related to the nVidia graphics card driver. We advise doing a complete uninstall of all nVidia based drivers from your machine, rebooting and downloading the latest drivers and reinstalling. Make sure the GeForce Experience software is also installed. Update as needed.
Thank you for visiting the Final Fantasy XIV Technical Support Forums! -
06-01-2022, 12:27 PMTAS
I uninstalled all Nvidia related software, reinstalled and updated GeForce Experience. Still crashed. I saw that someone said playing on Windowed mode resolved the same issue. I did as well and didnt crash right out the gate. Is there something I can do towards the Resolution while playing in Fullscreen mode? Either in game or through Nvidia?
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06-02-2022, 01:37 AMDynratygus
Good morning and thank you for the reply.
In regard to the resolution, you could try lowering the graphics settings. In game, the resolution can be lowered through the configuration settings.
Thank you for visiting the Final Fantasy XIV Technical Support Forums! -
06-04-2022, 02:05 AMbaobaosunTest your gpu using a benchmark. Superposition and furmark are great free options to see if the GPU isn't able to take a load. If it crashes, it means your gpu has an issue. There are other tests as well but do that before doing anything drastic like reinstalling your OS or using a registry cleaner.Quote:
Originally Posted by TAS