Was using world travel to try and do maps with friends. Went from Zalera to Malboro, As soon as I was teleported into the maps dungeon, game began crashing with DX11 issues. As told from my friends I WOULD load in but instantly disconnect. DX11 crashes were: ffxiv_dx11.exe+14D8C1D, ffxiv_dx11.exe+629AC, ffxiv_dx11.exe+61033, ffxiv_dx11.exe+1421720, ffxiv_dx11.exe+1422DCF, ffxiv_dx11.exe+1425885, ffxiv_dx11.exe+48F3AC, 1A4202. Attempted to turn off DX11, same result, crashes became: ffxiv.exe+112C59C, ffxiv.exe+55F3B, ffxiv.exe+54BB2, ffxiv.exe+53404, ffxiv.exe+10A2A24, ffxiv.exe+10A1F26, ffxiv.exe+10A3381, ffxiv.exe+10A5897. Looked for any updates, did any and all that came up. Did a full restart of my PC 3 times, finally gave up and did a full re-install of 14. Completely deleted any left over files. Fresh everything. Now im not even getting errors. Crashes come at seemingly random times, with 0 consistency. Got a crash after attempting to join a party, one when trying to grab stuff off the MB, and one while just standing in Uldah. No warnings, no error messages. Just a straight crash to desktop. Will post system info. Would really appreciate help. Seemingly had no issues untill now outside of issues with a 6.1 cutscene that was fixed by a full reinstall.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\thegr\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz (12 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F.40
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16251.398MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18683.398MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.682GB SYSTEM_FREEDISC_SPACE 61.485GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 355.281GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8125.699 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_35a842b2337173c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_35a842b2337173c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_35a842b2337173c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_35a842b2337173c6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0015.1259
SYSTEM_GRAPHICS_DRIVER_DATE 4/19/2022 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND NS-32D312NA15 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EAAACD18-2CD5-4BAC-907D-908C21AD1AEE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.39.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/1/2022 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A759E80-C3A6-11EB-8005444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A75C590-C3A6-11EB-8006444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F184E250-C3A5-11EB-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF16FB0-8DDB-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF1BDD0-8DDB-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A75ECA0-C3A6-11EB-8007444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF1E4E0-8DDB-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8CF20BF0-8DDB-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F48083A0-8DDB-11EC-8005444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C7B0930-A2C9-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {F564F030-8DDB-11EC-8006444553540000}
SYSTEM_INPUT_NAME Joystick (Razer Tartarus V2)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Technical Support - Post New Thread - Opera
NVIDIA GeForce Overlay
Settings
Form1
Settings
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Avast Secure Browser
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Razer Synapse
Samsung Portable SSD Software 1.0
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
HP Audio Switch
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Avast Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29914
Google Update Helper
HP Connection Optimizer
Microsoft .NET Runtime - 5.0.16 (x64)
GOG GALAXY
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.14 (x64)
ExpressVPN
ExpressVPN
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM (01/19/2011 1.0.0009.0)
7-Zip 19.00 (x64)
Avast Free Antivirus
HP Documentation
Kingdoms of Amalur: Re-Reckoning
Microsoft .NET Runtime - 5.0.16 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft .NET Host FX Resolver - 5.0.16 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29914
Microsoft Windows Desktop Runtime - 5.0.14 (x64)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29914
Microsoft Update Health Tools
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft .NET Host FX Resolver - 5.0.14 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 512.59
NVIDIA GeForce Experience 3.25.1.27
NVIDIA Optimus Update 39.3.0.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.3.0.0
NVIDIA FrameView SDK 1.2.7521.31103277
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.39.3
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.25.1.27
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Runtime - 5.0.14 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
SES Driver
Microsoft .NET Host - 5.0.16 (x64)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\ExpressVPN\expressvpn-ui\ExpressVPNNotificationService.exe 00003734
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00000B6C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\101.0.1210.32\msedgewebview2.exe 0000470C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D20
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003214
C:\Program Files\Avast Software\Avast\AvastUI.exe 00001FF0
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002D74
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000038B0
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.2.15.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00003308
C:\Program Files\WindowsApps\AD2F1837.myHP_1.10.53228.0_x64__v10z8vjag6ke6\HP.myHP.exe 00003F60
C:\Program Files\WindowsApps\AD2F1837.myHP_1.10.53228.0_x64__v10z8vjag6ke6\win32\HPBackgroundProcess.exe 000034D4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21120.8011.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002C6C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.22032.179.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002EB0
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.22031.10071.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003694
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20070.305.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00003838
C:\Users\thegr\AppData\Local\Programs\Opera GX\85.0.4341.72\opera_crashreporter.exe 00000804
C:\Users\thegr\AppData\Local\Programs\Opera GX\opera.exe 00002378
C:\WINDOWS\Explorer.EXE 000028F4
C:\WINDOWS\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_82b4ea84f6cb4b64\x64\BridgeCommunication.exe 0000037C
C:\WINDOWS\System32\DriverStore\FileRepository\realtekservice.inf_amd64_d92d7bec4b020758\RtkAudUService64.exe 00003668
C:\WINDOWS\System32\SECOCL64.exe 00002418
C:\WINDOWS\System32\svchost.exe 00003AA8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\MiniSearchHost.exe 000009C8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002648
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002494
C:\WINDOWS\system32\DllHost.exe 00003454
C:\WINDOWS\system32\backgroundTaskHost.exe 00003274
C:\WINDOWS\system32\conhost.exe 000010BC
C:\WINDOWS\system32\sihost.exe 000025BC
C:\WINDOWS\system32\svchost.exe 0000433C
C:\WINDOWS\system32\taskhostw.exe 00002650
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000363C
C:\Windows\System32\RuntimeBroker.exe 00002350
C:\Windows\System32\SecurityHealthSystray.exe 000012A4
C:\Windows\System32\smartscreen.exe 00000A64
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000026F4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003F58
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00004144
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001248
Multiple different crash types. Game is completely broken.
Printable View
-
05-05-2022, 11:19 AMTreesusMultiple different crash types. Game is completely broken.
-
05-10-2022, 11:07 AMDarneltia
Greetings fellow Eorzean,
We would like to further assist with this issue. Please provide the following information:
Does the issue only happen in a specific instance/area or with a specific character?
Have you tried updating Windows with the latest recommended and optional updates?
Have you tried rolling back your video card drivers to a previous version?
Wired or wireless connection:
Do you have any firewall/anti-virus software installed on the PC? If so, which ones?
We look forward to your reply back.
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
05-11-2022, 04:48 AMTreesusDoes the issue only happen in a specific instance/area or with a specific character? No, it seemed to happen in all areas. Had a handful of crashes while on a different world, but even when returning to my home world it continued. Both in high population areas such as Uldah and low areas such as some of the 6.0 leveling zones.Quote:
Originally Posted by Darneltia
Have you tried updating Windows with the latest recommended and optional updates? Yes, I did. That was the first thing that came to mind. I had no windows specific updates, but I did have some minor Nividia ones, crashes continued even after.
Have you tried rolling back your video card drivers to a previous version? No, but given it was happening both before and after the drivers for those had been updated, I'd guess that probably wasent the issue, of course I could be wrong.
Wired or wireless connection: Wired connection.
Do you have any firewall/anti-virus software installed on the PC? If so, which ones? Yes, I use Avast. I did attempt turning it off before launching the game, as well as running 14 in administrator mode. Neither seemed to make a difference.
As of right now, Ive done 3 full deletions of the game, and then full reinstalls, while making sure every bit of leftover data from 14 was scrubbed between each to the best of my knowledge. As of right now, the 3rd time SEEMS to have worked, however I have avoided things like traveling to other worlds and sitting in cutscenes since then. Im honestly stumped as to what reasons its working now. I did nothing different between the 2nd and 3rd attempts. Given these issues only seemed to start after 6.1, I can only assume something in that time period changed. As far as I remember, I did not download any updates at the time of the first issues mentioned in my post with the 6.1 related cutscenes. These issues seem to only be "fixed" by completely deleting the game, and then redownloading it. But even then its hard to say if this is only a temporary fix or not, given this is the 2nd time ive delt with issues. If theres any more info that could be useful, id be glad to let you know.