Unable to click Commence during cutscene

Date & Time: 27th April 2022
Frequency: this is the second time
World name: Cerberus
Character name: Dreirael
Retainer name: -
NPC name: -
Monster name: -
Class/Level: Machinist
Party or solo: party
In-game time: cannot say
Area and coordinates: Prima Vista ship - Kugane
Housing: -
Steps:
1. Put the party into Frontline roulette queue
2. Talk to an npc to trigger cutscene
3. Duty pops while I'm in the cutscene but I'm unable to click "Commence" even when I'm on the right job. I had to skip the cutscene to be able to click "Commence." This is the second time this happens, but I don't remember when and where the first one was.
4. Screenshot of the bug
https://img2.finalfantasyxiv.com/acc...75fb188967.jpg

Connection Specs
- Type of internet connection/provider: Telia 100/100

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 5809
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16297.035MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18729.035MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 255.117GB SYSTEM_FREEDISC_SPACE 95.845GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 593.172GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 69.673GB
SYSTEM_STORAGE Z:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 10717.703GB SYSTEM_FREEDISC_SPACE 5214.144GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8148.518 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8148.518 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b8346c359fcd6093\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND MSI G241 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2058EFA9-C7F3-40B1-99EA-115CA05C0E11}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 02:00:00
SYSTEM_SOUND PHL 243V5 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4DF204BA-CD59-46DC-8EE1-88AC32AD190C}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (2- Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A51DB553-9130-4CA1-BE3F-5FC20DF19758}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8419
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/10/2018 02:00:00
SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
SYSTEM_SOUND_DEVICE_ID {F266CA28-2AEC-4973-8CE5-7111D080593C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27BFB580-B1F2-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {27C1FF70-B1F2-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {53E04530-61E2-11E8-8008444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
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SYSTEM_INPUT {B47ADD60-A761-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
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SYSTEM_INPUT {53E04530-61E2-11E8-8009444553540000}
SYSTEM_INPUT_NAME Wacom Tablet
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SYSTEM_INPUT {B2FD1700-A761-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B47ADD60-A761-11EC-8006444553540000}
SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
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SYSTEM_INPUT {27C1FF70-B1F2-11EC-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {27C47070-B1F2-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27C47070-B1F2-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {27C47070-B1F2-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27C6E170-B1F2-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27C6E170-B1F2-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {27C6E170-B1F2-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {B2FDDA50-A761-11EC-8003444553540000}
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SYSTEM_INPUT {27C92B60-B1F2-11EC-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {27C92B60-B1F2-11EC-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0



-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

This has been the behavior of the game for a very long time.
Cancelling the CS is necessary at times to commence a duty (or change jobs before commencing).

This is unfortunate but you either wait for the timer to reach zero and accept the penelty, I think you get one freebee, or cancel your CS and commence the duty.

However, the part I hate, if you cancel your CS, you can't see it again until you complete the quest then go to the inn to watch it again, it is not a good system, I admit, but this has been the behavor for a long time.

One more comment, there are "unskippable" CSs and these CSs you can not skip to click that "commence" button.

In this case, the game displays a warning message to you first "there will be a series of cutscenes that will play in order, please cancel any pending duties prior to continuing. Do you want to continue (and watch the CS)?"

Several times I've been able to click "Commence" during cutscenes. What happens is that when I return from the duty, I get to talk to the npc again and restart the cutscene watching. But this time that wasn't the case.

Some CSs are like this, I don't remember which ones, but this does happen and has been the behavior of the game for a long time.