Online Store Technical Difficulties (Apr. 22)

The Online Store is currently experiencing technical difficulties that may cause significant delays in the delivery of optional items purchased on a per-service-account basis to characters in the Oceanian Data Center.

A fix was implemented on Apr. 22, 2022 3:00 a.m. (PDT) / 10:00 (GMT) / 11:00 (BST) / 20:00 (AEST). However, it may take up to a day in order for item deliveries to catch up and normalize.

We thank you for your patience and understanding while the items are being delivered appropriately.

We sincerely apologize for any inconvenience this may be causing.

[Date & Time]
From Apr. 12, 2022 1:30 a.m. (PDT)
Apr. 12, 2022 10:00 (GMT)
Apr. 12, 2022 11:00 (BST)
Apr. 12, 2022 18:30 (AEST)

[Details]
- When purchasing optional items per service account, delivery to characters to the Oceanian Data Center may be significantly delayed.

[Cause]
Server program issue

[Affected Service]
- Online Store

We are pleased to announce that the Online Store technical difficulties causing significant delays of account-wide optional items for charcters in the Oceanian Data Center has been resolved.

We sincerely apologize for any inconvenience caused, and we thank you for your understanding.

[Date & Time]
Apr. 12, 2022 1:30 a.m. to Apr. 23, 2022 4:30 a.m. (PDT)
Apr. 12, 2022 8:30 to Apr. 23, 2022 11:30 (GMT)
Apr. 12, 2022 9:30 to Apr. 23, 2022 12:30 (BST)
Apr. 12, 2022 18:30 to Apr. 23, 2022 21:30 (AEST)

[Details]
- When purchasing optional items per service account, delivery for characters to the Oceanian Data Center was significantly delayed.

[Cause]
Server program issue

[Affected Service]
- Online Store