FFXIV Quit Unexpectedly Mac M1
I've just downloaded the client for my new iMac (2021 M1) and when I try to open the launcher there is a "quit unexpectedly" error. The error report seems to mention Python but I don't really know what to do about it aside from installing the latest version, which I have done. Any advice?
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: FINAL FANTASY XIV ONLINE [1340]
Path: /Applications/Games/FINAL FANTASY XIV ONLINE.app/Contents/MacOS/FINAL FANTASY XIV ONLINE
Identifier: com.square-enix.finalfantasyxiv
Version: 1.0 (1.0)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2022-04-06 07:57:13.7385 +0100
OS Version: macOS 12.3.1 (21E258)
Report Version: 12
Anonymous UUID: B78A1253-8BA5-C3F9-589D-A95E6ED6404C
Time Awake Since Boot: 1400 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: /System/Library/Frameworks/Python.framework/Versions/2.7/Python
Referenced from: /Applications/Games/FINAL FANTASY XIV ONLINE.app/Contents/MacOS/FINAL FANTASY XIV ONLINE
Reason: tried: '/System/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file), '/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file)
(terminated at launch; ignore backtrace)
Application Specific Information:
Library not loaded: /System/Library/Frameworks/Python.framework/Versions/2.7/Python
Referenced from: /Applications/Games/FINAL FANTASY XIV ONLINE.app/Contents/MacOS/FINAL FANTASY XIV ONLINE
Reason: tried: '/System/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file), '/Library/Frameworks/Python.framework/Versions/2.7/Python' (no such file)
Thread 0 Crashed:
0 Rosetta Runtime Routines 0x10000a940 ???
1 <translation info unavailable> 0x10005cd7c ???
2 dyld 0x182401212 abort_with_payload_wrapper_internal + 80
3 dyld 0x182401244 abort_with_payload + 9
4 dyld 0x1823af76f dyld4::halt(char const*) + 375
5 dyld 0x1823ab5a5 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3995
6 dyld 0x1823aa4d4 start + 388
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffe2e9a4 0x7ff7ffe2a000 + 18852
1 runtime 0x7ff7ffe3c738 0x7ff7ffe2a000 + 75576
2 runtime 0x7ff7ffe3ded0 0x7ff7ffe2a000 + 81616
Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000028645ba30 x3: 0x00000000000000ad
x4: 0x000000028645b630 x5: 0x0000000000000000 x6: 0x5aec9ca38d6600f7 x7: 0x000000208645b640
x8: 0x000000028645b630 x9: 0x0000000000000000 x10: 0x00000000000000ad x11: 0x000000028645b630
x12: 0x00000000000000ad x13: 0x000000028645ba30 x14: 0x0000000000000001 x15: 0x0000000000000006
x16: 0x0000000000000209 x17: 0x0000000000000000 x18: 0x8000000108073b70 x19: 0x0000000100000000
x20: 0x00000000000007ff x21: 0x0000000108078fa0 x22: 0xffffffffffffffff x23: 0x000000010000a914
x24: 0x0000000182401212 x25: 0x000000010000a1f4 x26: 0x000000010005b490 x27: 0x0000000000000000
x28: 0x00000001823eb0de fp: 0x000000002c000000 lr: 0x000000010005cd7c
sp: 0x0000000108073b70 pc: 0x000000010000a940 cpsr: 0x80001000
far: 0x0000000108538010 esr: 0x56000080 Address size fault
Binary Images:
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
0x1823a5000 - 0x182410fff dyld (*) <dd9e80de-fb3b-349b-96a4-46874ad34d11> /usr/lib/dyld
0x7ff7ffe2a000 - 0x7ff7ffe59fff runtime (*) <24497be3-a1b4-360a-b90e-cde9ce78a93b> /usr/libexec/rosetta/runtime
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1596K resident=0K(0%) swapped_out_or_unallocated=1596K(100%)
Writable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Rosetta Arena 4096K 2
Rosetta Generic 780K 192
Rosetta IndirectBranch 32K 1
Rosetta JIT 128.0M 1
Rosetta Return Stack 20K 2
Rosetta Thread Context 20K 2
Stack 8176K 1
Stack Guard 56.0M 1
VM_ALLOCATE 13.3M 5
VM_ALLOCATE (reserved) 16K 2 reserved VM address space (unallocated)
WINE_DOS 1.0G 1
WINE_SHAREDHEAP 48.0M 1
__DATA 208K 7
__DATA_CONST 80K 1
__LINKEDIT 408K 8
__TEXT 1220K 5
mapped file 6.0G 31
=========== ======= =======
TOTAL 7.3G 263
TOTAL, minus reserved VM space 7.3G 263
-----------
Full Report
-----------
{"app_name":"FINAL FANTASY XIV ONLINE","timestamp":"2022-04-06 07:57:13.00 +0100","app_version":"1.0","slice_uuid":"d7ef29f5-10a6-35dc-a7e8-5e5a820a6aa5","build_version":"1.0","platform":1,"bundleID":"com.square-enix.finalfantasyxiv","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.3.1 (21E258)","incident_id":"FF632E90-5284-4A11-BE52-87BF076B5696","name":"FINAL FANTASY XIV ONLINE"}
{
"uptime" : 1400,
"procLaunch" : "2022-04-06 07:57:13.6966 +0100",
"procRole" : "Default",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iMac21,1",
"procStartAbsTime" : 35388363638,
"coalitionID" : 1287,
"osVersion" : {
"train" : "macOS 12.3.1",
"build" : "21E258",
"releaseType" : "User"
},
"captureTime" : "2022-04-06 07:57:13.7385 +0100",
"incident" : "FF632E90-5284-4A11-BE52-87BF076B5696",
"bug_type" : "309",
"pid" : 1340,
"procExitAbsTime" : 35389358024,
"translated" : true,
"cpuType" : "X86-64",
"procName" : "FINAL FANTASY XIV ONLINE",
"procPath" : "\/Applications\/Games\/FINAL FANTASY XIV ONLINE.app\/Contents\/MacOS\/FINAL FANTASY XIV ONLINE",
"bundleInfo" : {"CFBundleShortVersionString":"1.0","CFBundleVersion":"1.0","CFBundleIdentifier":"com.square-enix.finalfantasyxiv"},
"storeInfo" : {"deviceIdentifierForVendor":"09902D25-32BE-5E99-90AB-F014AB0A8DE6","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.square-enix.finalfantasyxiv",
"crashReporterKey" : "B78A1253-8BA5-C3F9-589D-A95E6ED6404C",
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: \/System\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python","Referenced from: \/Applications\/Games\/FINAL FANTASY XIV ONLINE.app\/Contents\/MacOS\/FINAL FANTASY XIV ONLINE","Reason: tried: '\/System\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python' (no such file), '\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python' (no such file)"]},
"asi" : {"dyld":["Library not loaded: \/System\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python","Referenced from: \/Applications\/Games\/FINAL FANTASY XIV ONLINE.app\/Contents\/MacOS\/FINAL FANTASY XIV ONLINE","Reason: tried: '\/System\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python' (no such file), '\/Library\/Frameworks\/Python.framework\/Versions\/2.7\/Python' (no such file)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":19205,"threadState":{"x":[{"value":6},{"value":1},{"value":10842651184},{"value":173},{"value":10842650160},{"value":0},{"value":6551783784183103735},{"value":139691669056},{"value":10842650160},{"value":0},{"value":173},{"value":10842650160},{"value":173},{"value":10842651184},{"value":1},{"value":6},{"value":521},{"value":0},{"value":9223372041284434800},{"value":4294967296},{"value":2047},{"value":4429680544},{"value":18446744073709551615},{"value":4295010580},{"value":6480204306,"symbolLocation":80,"symbol":"abort_with_payload_wrapper_internal"},{"value":4295008756},{"value":4295341200},{"value":0},{"value":6480113886,"symbolLocation":10,"symbol":"__abort_with_payload"}],"flavor":"ARM_THREAD_STATE64","lr":{"value":4295347580},"cpsr":{"value":2147487744},"fp":{"value":738197504},"sp":{"value":4429658992},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":4295010624,"matchesCrashFrame":1},"far":{"value":4434657296}},"frames":[{"imageOffset":4295010624,"region":"Rosetta Runtime Routines","symbolLocation":10560,"imageIndex":0},{"imageOffset":4295347580,"region":"<translation info unavailable>","imageIndex":0},{"imageOffset":377362,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":80,"imageIndex":1},{"imageOffset":377412,"symbol":"abort_with_payload","symbolLocation":9,"imageIndex":1},{"imageOffset":42863,"symbol":"dyld4::halt(char const*)","symbolLocation":375,"imageIndex":1},{"imageOffset":26021,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3995,"imageIndex":1},{"imageOffset":21716,"symbol":"start","symbolLocation":388,"imageIndex":1}]},{"id":19209,"name":"com.apple.rosetta.exceptionserver","frames":[{"imageOffset":18852,"imageIndex":2},{"imageOffset":75576,"imageIndex":2},{"imageOffset":81616,"imageIndex":2}]}],
"usedImages" : [
{
"size" : 0,
"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
},
{
"source" : "P",
"arch" : "x86_64",
"base" : 6479826944,
"size" : 442368,
"uuid" : "dd9e80de-fb3b-349b-96a4-46874ad34d11",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
},
{
"source" : "P",
"arch" : "arm64",
"base" : 140703126691840,
"size" : 196608,
"uuid" : "24497be3-a1b4-360a-b90e-cde9ce78a93b",
"path" : "\/usr\/libexec\/rosetta\/runtime",
"name" : "runtime"
}
],
"sharedCache" : {
"base" : 140703514886144,
"size" : 15226814464,
"uuid" : "a1c5d735-ceb0-350d-9729-bb0e9be86d75"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=1596K resident=0K(0%) swapped_out_or_unallocated=1596K(100%)\nWritable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nRosetta Arena 4096K 2 \nRosetta Generic 780K 192 \nRosetta IndirectBranch 32K 1 \nRosetta JIT 128.0M 1 \nRosetta Return Stack 20K 2 \nRosetta Thread Context 20K 2 \nStack 8176K 1 \nStack Guard 56.0M 1 \nVM_ALLOCATE 13.3M 5 \nVM_ALLOCATE (reserved) 16K 2 reserved VM address space (unallocated)\nWINE_DOS 1.0G 1 \nWINE_SHAREDHEAP 48.0M 1 \n__DATA 208K 7 \n__DATA_CONST 80K 1 \n__LINKEDIT 408K 8 \n__TEXT 1220K 5 \nmapped file 6.0G 31 \n=========== ======= ======= \nTOTAL 7.3G 263 \nTOTAL, minus reserved VM space 7.3G 263 \n",
"legacyInfo" : {
"threadTriggered" : {
}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "6112e14f37f5d11121dcd519",
"factorPackIds" : {
"SIRI_TEXT_TO_SPEECH" : "62265b250683fd69cdcf0e26"
},
"deploymentId" : 240000068
},
{
"rolloutId" : "607844aa04477260f58a8077",
"factorPackIds" : {
"SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a"
},
"deploymentId" : 240000066
}
],
"experiments" : [
]
}
}
Model: iMac21,1, BootROM 7459.101.3, proc 8:4:4 processors, 8 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: iMac, Retina 4.5K (4480 x 2520), Main, MirrorOff, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: Feb 8 2022 02:27:01 version 18.60.21.0.7.8.126 FWID 01-46d7dd16
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: hub_device
USB Device: Fnatic Gear STREAK
USB Device: Razer Viper Ultimate Dongle
USB Device: BW01
USB Device: ASMT1153e
Thunderbolt Bus: iMac, Apple Inc.
Thunderbolt Bus: iMac, Apple Inc.