Eternal Bonding Annulment Error

Date & Time: 03/22/22 - onwards
Frequency: constant
World name: Exodus
Character name: Cotota Himaa
NPC name: Sanctum Acolyte

My eternal bond cannot be annulled, despite my best efforts. I believed I annulled the bond summer 2021, as I transferred to a different world from my then-spouse. I do not have the eternity ring in my inventory, my retainers inventories, my chocobo saddle bag, I can't get it from a calamity salvager, I cannot find this dang thing ANYWHERE.

But the sanctum acolyte says I still have an eternal bond and that I must hand in my eternity ring. I have discarded the platinum wedding bracelet thing I purchased since I was told that having it in my inventory might have caused an issue, and that has changed nothing.

I submitted a bug report through the support desk in-game and was told to talk to the sanctum acolyte and hand my ring in. Which I specified I cannot do.

I don't know what I'm doing wrong or what's happening and haven't been getting responses to my requests for support.

Please help, I just want to be free again.