FFXIV.exe error codes

Hello my friends!

recently I've had My Significant other have multiple crashes when trying to start their game. they run the Steam Version of the game and i've given them just about everything I would normally troubleshoot

we have:
restarted/powered down/hard shutdown
updated nvidia graphics drivers
Made sure that the game is starting in windowed mode, not full screen by editing the ffixv boot.cfg file
verfied the game files integrity via steam
removed and deleted everything third party that may have conflicted and cause issues

here is the full error message that they are getting when the game crashes

An unexpected error has occurred. Exiting FINAL FANTASY XIV
ffxiv.exe+101DD4f
ffxiv.exe+1020101
ffxiv.exe+3C2DB0
ffxiv.exe+1022627
ffxiv.exe+17355F
ffxiv.exe+10BACC5
KERNEL32.DLL+1FA29
ntdll.dll+67A9E

I've been getting that same exact message today. I can log back in after the crash, but the game crashes very soon after. I've done a full closing and reloading of Steam (which is the platform I play through), tried turning directx 11 off, and am currently using the restore game data option on the FFXIV launcher. My next step is to completely power down the computer and restart.

Greetings fellow Eorzean,

We would like to further assist with this issue. Please provide a system report from the game by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details of the selection to this post when replying back.

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Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

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