Printable View
I tried to log into the game with the launcher after maintenance this morning and now I'm getting this error message with directx 11. My system can definitely run it. The game launches fine, and then suddenly goes black screen after hitting the play button and closes. I've seen some others having this issue.
https://i.imgur.com/ocK98DK.png
After fresh installing the game, apparently i got the same EXACT error as well when trying to log in as both my main and alts
I really hope they will fix this issue :(
https://i.imgur.com/WjmYXQi.png
I am having the exact same errors but it occurred during the game. I tried to restore game data but it had no effect
Here is my system info:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\REDACTED\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 9 3900X 12-Core Processor (24 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 24 SYSTEM_CORE_PHYSICS 12
SYSTEM_BIOS P2.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16309.590MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18741.590MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.266GB SYSTEM_FREEDISC_SPACE 543.423GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.162GB SYSTEM_FREEDISC_SPACE 78.520GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1374.701GB SYSTEM_FREEDISC_SPACE 776.363GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 12243.586 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.795 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 6700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 12243.586 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8154.795 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 11/30/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 1 - SMB2270HD (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1D606B48-A467-4D41-9ADE-04D5AB736A0C}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 16:00:00
SYSTEM_SOUND 5 - G2770 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {4B1BAECE-1D58-41A3-953B-043313820C88}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 16:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D3569A30-9AB8-484D-AAF7-1EE72E5098EC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 16:00:00
SYSTEM_SOUND Speakers (Logitech Wireless Headset)
SYSTEM_SOUND_DEVICE_ID {C2D11340-8E4B-4980-8EF1-D7C0F126C454}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5614020-B688-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {35195C90-DDD1-11EB-8001444553540000}
SYSTEM_INPUT_NAME Logitech Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 11 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {351983A0-DDD1-11EB-8002444553540000}
SYSTEM_INPUT_NAME Logitech Wireless Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5625190-B688-11EB-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5622A80-B688-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5625190-B688-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FINAL FANTASY XIV Support Center — Mozilla Firefox
boot
Local Disk (C:)
raid-schedule - Discord
Microsoft Text Input Application
Inbox - Outlook - Mail
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
A-Tuning v3.0.425
Advanced Combat Tracker (remove only)
AMD Chipset Software
Battle.net
Battlelog Web Plugins
ESN Sonar
KeePass Password Safe 2.50
Microsoft Edge
Microsoft Edge Update
Origin
PunkBuster Services
Steam
World of Warcraft
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
AMD PCI Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
HP Update
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
HP Officejet Pro 8620 Help
AMD Ryzen Balanced Driver
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
AMD SBxxx SMBus Driver Alpha
Battlefield 4™
AMD_Chipset_Drivers
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Promontory_GPIO Driver
I.R.I.S. OCR
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Vortex
7-Zip 19.00 (x64)
AMD Software
CPUID CPU-Z 1.98
RaiderIO 2.1.7
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Microsoft OneDrive
Lost Ark
Fallout: New Vegas
DOOM
Monster Hunter: World
Sekiro™: Shadows Die Twice
VLC media player
Private Internet Access WinTUN Driver
Microsoft Update Health Tools
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610
Private Internet Access
Logitech G HUB
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610
Branding64
AMD Settings
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Product Improvement Study for HP Officejet Pro 8620
AMD DVR64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Officejet Pro 8620 Basic Device Software
Windows PC Health Check
AMD WVR64
RyzenMasterSDK
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
AMD User Experience Program Installer
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000043D8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C9C
C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe 000011A4
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002E64
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 0000479C
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00002D7C
C:\Program Files\AMD\CNext\CNext\amdow.exe 00002360
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00004ABC
C:\Program Files\AMD\CNext\CNext\cpumetricsserver.exe 00002DB0
C:\Program Files\AMD\Performance Profile Client\AUEPMaster.exe 0000043C
C:\Program Files\LGHUB\lghub.exe 00002C60
C:\Program Files\LGHUB\lghub_agent.exe 000040F4
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00003748
C:\Program Files\Mozilla Firefox\firefox.exe 00002890
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000037A8
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20544.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003BD0
C:\Users\georg\AppData\Local\Discord\app-1.0.9004\Discord.exe 00001FBC
C:\Windows\Explorer.EXE 00001F10
C:\Windows\System32\CompPkgSrv.exe 00001260
C:\Windows\System32\RuntimeBroker.exe 00003064
C:\Windows\System32\SecurityHealthSystray.exe 00004110
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004170
C:\Windows\System32\smartscreen.exe 00000BC4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00000A10
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004540
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 0000086C
C:\Windows\system32\ApplicationFrameHost.exe 00002840
C:\Windows\system32\DllHost.exe 0000297C
C:\Windows\system32\SearchFilterHost.exe 00004684
C:\Windows\system32\SettingSyncHost.exe 00002C64
C:\Windows\system32\ctfmon.exe 0000350C
C:\Windows\system32\sihost.exe 000025BC
C:\Windows\system32\svchost.exe 000029D4
C:\Windows\system32\taskhostw.exe 00003960
C:\Windows\system32\wbem\unsecapp.exe 00004738
I am having a similar issue. At a friend's suggestion I restored all of my files and after that didn't work the game ran fine with the direct X 9 option in the launcher settings. Been playing since May 2021 and it was working just fine before maintenance yesterday 3/7/2022.
Note: my error message is slightly different in that the writing is Japanese but the DX 11 issues are similar.
Good morning everyone and thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please try the following to see if these methods help resolve the issue:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.
- Please be sure to disable or remove any overlays (Discord, Steam. etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
Thank you for visiting the Final Fantasy XIV Technical Support Forums!