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Greeting fellow Eorzean,
We apologize for the delay in response to this matter. We would like you to try the following suggestions:
1) Switch to DirectX 9 by selecting the ‘Config’ button on the launcher.
2) Completely uninstall and reinstall/reupdate the drivers for your graphics card.
3) Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
4) Please be sure that Final Fantasy XIV is installed to the C: Drive.
5) Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
6) Run WIndows Update and ensure all recommended and optional updates are installed. Multiple reboots and attempts may be required.
7) Since you are using a AMD Ryzen 3400G APU, the onboard graphics (VEGA 8) may be conflicting with your dedicated graphics card (Geforce RTX 3060 ti). Please go into Windows and disable the onboard graphics or go into your motherboard BIOS menu and disable it from there so only the dedicated graphics card is outputting visuals.
We hope this information is helpful in resolving the issue.
Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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