Unable to complete Born Again Anima (SMN)

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Date & Time: Feb 24 2022
Frequency: Persistent
World name: Balmung
Character name: Elandra Kinnem
Retainer name: N/A
NPC name: Gerolt
Monster name: N/A
Class/Level: SMN90
Party or solo: In a party of 2 as well as solo
In-game time: at least 5:00 PM ET
Area and coordinates: Azys Lla 7.4 11.5 4.1
Housing: N/A
Steps:
1. Completed light phase of Anima weapon, obtained a Newborn Soulstone
2. Talk to Gerolt (has the green checkmark)
3. Watch the full cutscene (also happens when you skip all cutscenes)
4. Confirm quest completion to obtain gil and Mimesis
5. Gerolt does not change icon, Mimesis and gil not obtained, quest not completed
6. Can click him again to rewatch the CS in full or skip through, does not change the outcome

Connection Specs
- Type of internet connection/provider: Wired, Fiberoptic, AT&T
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS F5
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16328.469MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 46423.207MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.269GB SYSTEM_FREEDISC_SPACE 46.243GB //calling my lack of free space out rude
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.234 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13023.1012
SYSTEM_GRAPHICS_DRIVER_DATE 10/17/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.465 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.234 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0373652.inf_amd64_97d024528a122d1a\B372726\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13023.1012
SYSTEM_GRAPHICS_DRIVER_DATE 10/17/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B9064484-204A-46E3-BD3A-F75EB377F73F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8703.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/13/2019 18:00:00
SYSTEM_SOUND Speakers (2- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {EE0A4892-DABE-4319-99F5-06D87990FD2B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1F1909B0-AB1C-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3B66D400-8121-11EA-8001444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B819FE0-865B-11EA-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B81EE00-865B-11EA-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B81EE00-865B-11EA-8003444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7B821510-865B-11EA-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Browser Information
- Name and version of the browser currently in-use: Opera LVL3 (core: 83.0.4254.46)
- Internet Explorer Version:

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It's possible that you're getting some error that says you need to reallocate some stat points to continue. This happens when you are trying to finish the quest with a weapon that completed the Crystal Sand step before the number-crunch update. Go back to Ulan and reallocate points (its free), and you can finish the quest.