Disconnect after 15 seconds 90002/90006

Every time I log in, I get disconnected after 15 seconds with either a 90002 or 90006. I barely get enough time to move around before I get disconnected. I've done so many recommended fixes, but nothing is working.

ISP - Frontier Communications
ticket number - they didn't provide me one.
State/country - California, USA
date - Ongoing since 2/1/2022
frequency - Every time I log in.
content - Right when I log in.
world - Balmung.
tracert -

https://i.ibb.co/tDsLnFQ/Capture.jpg

Greetings fellow Eorzean,

If you are random disconnects or congestion issues with the game, you may be having transmission or connection issues. Please try these troubleshooting steps to see if they resolve the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

Should the issue persist, we advise contacting your Internet Service Provider for further assistance as the issue may be stemming with the routed connection from your location to our servers.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

■ Restart communication equipment - did that, still get errors.

■ Update firmware of communication equipment - did that, still get errors

■ Check settings for security programs and firewalls - did that, still get errors

■ Check security services of your Internet provider - did that, still get errors

■ Close any running applications - did that, still get errors

■ Check router settings - did that, still get errors

Also, please forward the ports used for the game. - did that, still get errors

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

If you are random disconnects or congestion issues with the game, you may be having transmission or connection issues. Please try these troubleshooting steps to see if they resolve the issue:

■ Restart communication equipment
Power off your communication equipment for 30 minutes to an hour. Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

■ Update firmware of communication equipment
Update your firmware, the program running your communication equipment. If the firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.

*Consult with the help manual of your hardware when updating firmware. Also, even if your firmware is up to date, rewriting the update may improve the situation.

■ Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please disable these programs before attempting to run FINAL FANTASY XIV. As a last resort, please try uninstalling them for testing purposes.

■ Check security services of your Internet provider
Depending on your Internet provider or service plan, there may be security services included. Please confirm that these security services permit online gaming. If they do not, or if you are unsure, contact your ISP for further details.

■ Close any running applications
Because other applications may interfere with your update, close all other running apps before running the installation file. You can perform a clean boot to ensure no other background programs are interfering with the installation by doing the following:

- Open the Task Manager and select the 'Start Up' Tab. Disable everything here and restart the PC.

■ Remove routers
In order to further diagnose the issue, remove routers and hubs temporarily and connect directly to your modem.

*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

■ Check router settings
Check the settings of security functions (such as SPI) for your router. Also, please forward the ports used for the game. The ports are listed below.

*For details, please consult with the manufacturer of your router.

▼TCP
54992～54994
55006～55007
55021～55040

Should the issue persist, we advise contacting your Internet Service Provider for further assistance as the issue may be stemming with the routed connection from your location to our servers.

Thank you for contacting the Final Fantasy XIV Technical Support Forums!

---

Hello I wanted to add that I have tried all of these steps as well as contacted my ISP but they said that there was nothing they could do on their end.

Since last night I have been having similar issues when I play I get severe packet loss and am unable to do much as every few seconds the game will freeze for 5 seconds and then everything will happen all at once when it unfreezes.

I believe it is an issue with this specific node dropping packets in my tracert as well as the few nodes immediately before it, as those are also where I have been getting dropped packets. Here is my information:

ISP - Spectrum
ticket number - they didn't provide me one.
State/country - California, USA
date - Ongoing since 2/24/2022
frequency - Every time I play It happens every few seconds no matter what I am doing.
content - From when I log in.
world - Sargatanas.
tracert -https://ibb.co/tCPztXz

https://ibb.co/tCPztXz


Assistance would be greatly appreciated, as I have tried everything I could but since last night that node and the few right before it have been consistently dropping packets where as they were not doing that before.

See screenshot below. I noticed I am not receiving anything (upper right corner). My first time logging on tonight I was receiving plenty for a few seconds, then it dropped to 0 and I got the 90002 error.

https://i.ibb.co/kqQhL44/Capture2.jpg