Important MSQ NPC not showing up in The Lochs for quest "Futures Rewritten"

To progress the 5.4 quest "Futures Rewritten", it is necessary to talk to Lyse at The Lochs, Ala Mhigan Quarter. My map and minimap both show the MSQ icon, but I am unable to see or interact with Lyse in-game, causing me to be unable to progress the MSQ. I am not sure if they are related, but I also have a "Hoofing it" debuff in all Stormblood areas (notably, only Stormblood areas except Shirogane, I can use my mount in all other areas + Shirogane), making it impossible for me to use my mount. Other notable NPCs I've noticed missing are "Resistance Escort" at The Lochs Porta Praetoria (x:10.8,y:20.6), and the NPC who gives The Ruby Weapon Quest/Trial, also in the Ala Mhigan Quarter. Any help would be appreciated, as I'd love to get back to the story!

Date & Time: 2/19/15:38
Frequency: Every time
World name: Zalera
Character name: Astrelle Cimeaurant
Retainer name: N/A
NPC name: Lyse
Monster name: N/A
Class/Level: MCH/81
Party or solo: Both
In-game time: 2:28 PM
Area and coordinates: The Lochs X:33.2 Y:33.9
Housing: N/A
Steps:
1. Go to above coordinates and look for NPC Lyse to progress Futures Rewritten Quest

Connection Specs
- Type of internet connection/provider: Charter/Spectrum
- Modem maker/model number: ARRIS TM1602

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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ProxyEnable 0
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
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SYSTEM_BIOS O5FKT11A
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.483GB SYSTEM_FREEDISC_SPACE 0.451GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 633.422GB SYSTEM_FREEDISC_SPACE 440.373GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 297.085GB SYSTEM_FREEDISC_SPACE 24.395GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.521GB SYSTEM_FREEDISC_SPACE 0.000GB
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
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SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 16252.883 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvlei.inf_amd64_9b220dd7ebc66924\nvldumdx.dll
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SYSTEM_GRAPHICS_DRIVER_DATE 1/9/2022 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Citrix Indirect Display Adapter
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Unknown
SYSTEM_GRAPHICS_MAKER Citrix Systems Inc.
SYSTEM_GRAPHICS_VRAM 24295 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Unknown
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER c:\windows\system32\drivers\umdf\vidd.dll,c:\windows\system32\drivers\wudfrd.sys
SYSTEM_GRAPHICS_DRIVER_VERSION 7.21.0000.0183
SYSTEM_GRAPHICS_DRIVER_DATE 1/22/2019 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

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SYSTEM_SOUND_DRIVER_DATE 10/18/2021 16:00:00
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SYSTEM_SOUND_DRIVER_DATE 1/5/2021 16:00:00
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Citrix Workspace 2112
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Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.24.28127
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127
Citrix Screen Casting for Windows
Citrix Workspace Inside
Citrix Authentication Manager
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Citrix Workspace(USB)
Realtek Ethernet Controller Driver
Citrix WorkSpace Browser
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Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.24.28127
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127
Realtek Audio Driver
Microsoft 365 - en-us
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Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.24.28127
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Office 16 Click-to-Run Licensing Component
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Office 16 Click-to-Run Localization Component
NVIDIA Graphics Driver 511.23
NVIDIA GeForce Experience 3.23.0.74
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.1.4923.29968894
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GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.39.1
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NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Citrix\ICA Client\AuthManager\AuthManSvr.exe 00002EE0
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe 000036A4
C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfServicePlugin.exe 00003148
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 00000B50
C:\Program Files (x86)\Citrix\ICA Client\receiver\Receiver.exe 00004B8C
C:\Program Files (x86)\Citrix\ICA Client\redirector.exe 00005528
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe 000009EC
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\97.0.1072.76\msedgewebview2.exe 0000154C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000036E8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002EC0
C:\Program Files (x86)\Steam\GameOverlayUI.exe 000031D0
C:\Program Files (x86)\Steam\Steam.exe 00002118
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002080
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001D70
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001378
C:\Program Files\Lenovo\Lenovo Calliope USB Keyboard\SklFundKb.exe 0000466C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003508
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000E08
C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2110.20.0_x64__8wekyb3d8bbwe\ScreenSketch.exe 00002A34
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21120.8011.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000DE8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.250.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000890
C:\Program Files\WindowsApps\MicrosoftTeams_22006.600.1133.7409_x64__8wekyb3d8bbwe\msteams.exe 00003754
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20050.505.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00004A90
C:\Windows\Explorer.EXE 00002924
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C:\Windows\Lenovo\iMController\PluginHost\Lenovo.Modern.ImController.PluginHost.SettingsApp.exe 000039E8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_bc81681eb27bc1ae\RtkAudUService64.exe 00003244
C:\Windows\System32\RuntimeBroker.exe 00001020
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C:\Windows\System32\oobe\UserOOBEBroker.exe 000055CC
C:\Windows\System32\smartscreen.exe 0000515C
C:\Windows\System32\svchost.exe 000005F8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002FC8
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C:\Windows\system32\DllHost.exe 0000403C
C:\Windows\system32\backgroundTaskHost.exe 00005374
C:\Windows\system32\conhost.exe 00000AFC
C:\Windows\system32\sihost.exe 00000FE4
C:\Windows\system32\svchost.exe 0000513C
C:\Windows\system32\taskhostw.exe 0000267C

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