15 Hours Later, Optional Items not Received

Hello! Recently I accidentally bought 2 Optional items for the wrong character:
The Female Valentione Outfit and Ruby Carbuncle Slippers.

I contacted support and they told me to delete the items off the character and give them the proper information so i could receive them on my main character, Kapie Sus.
I did all of that.

It has been 15 hours since the last message, and it seems like they had closed the ticket.
I have still not gotten my items.

Is there a timeframe i am supposed to be waiting? I am very frustrated.

Still have not gotten my items

still have not gotten my items

Greetings fellow Eorzean,

Based on the information provided, the issue would need to be handled by the Square Enix Support Center. To assist, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’.

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