i cant complete heavenward quest

I cannot complete the heavensward main story quest and nothing I do whether I do it solo or with a party will fix it and after submitting 5 support tickets and them telling me they cant do anything and spending hours looking through forums i'm at my wits end with this. ive also tried starting new game plus and then suspending it but nothing works can anyone please help me for the love of god

What is the name of the quest?

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Originally Posted by Abssinthe

I cannot complete the heavensward main story quest and nothing I do whether I do it solo or with a party will fix it and after submitting 5 support tickets and them telling me they cant do anything and spending hours looking through forums i'm at my wits end with this. ive also tried starting new game plus and then suspending it but nothing works can anyone please help me for the love of god

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What is preventing you from completing it?

its the actual heavensward quest at the end of the xpac.I can complete the trial its to kill thoraden VII i just dont get the last cutscene when i exit which seems to be the trigger for the quest to complete. ive done the trial about 10 times since this started and ive done it solo and with a party but it just doesnt complete

i had to go to fortemp manor after reinstalling the game and the cutscene played and finished the quest
thanks for all the help guys

Glad you got it done.

Greetings fellow Eorzean,

We are happy to hear that you were able to resolve this concern and do apologize for the inconvenience you experienced with Final Fantasy XIV.

This thread will be moved to the 'Closed Concerns' sub forum as a result. We hope that you continue to enjoy your adventures in Eorzea!

Thank you for visiting the Final Fantasy XIV Technical Support Forums.