Hi, Been having this issue ever since I got my new pc back in November 2021 - completely new build with an AMD gpu which seems to have the trend of this error when comparing it with other players builds, this is my second post about this topic since my other one got swept under the carpet after the first reply from support. I know the fix for this error is unknown and specific to the PC / build but was wondering if someone could give me some suggestions.. I've tried almost every fix I could find under this topic including:
- Downclocking gpu
- disabling fullscreen optimization on both ff14 / ff14.dx11
- Reinstalling both the game / windows fresh
- DDU drivers and reinstalling current ones
-Updating BIOS
- Tweaking with ingame settings
- Capping FPS to 144 in game
- Disabling audio enhancements in sound settings
- Running sfc /scannow in command prompt
-Increasing fan speed to keep GPU cool
- Unseating gpu and reseating
-Checked ram for problems, non found
-Moved usb slots around for mouse / keyboard
-Disabling all overlays - discord, steam, xbox gamebar
- And more.
It happens out of the blue and is very unpredictable, I can play for 30+ hrs and have no crash and then it can happen twice in one day. I've noticed it happening a lot more when I afk at either my FC house or in town, although being around a lot of people doesn't seem to have an effect. Anyways here's my system info : -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Jesse\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4022
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32682.715MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37546.715MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.900GB SYSTEM_FREEDISC_SPACE 784.341GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 465.606GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 12243.586 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16341.357 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0375709.inf_amd64_b5db6b3799486cf8\B375758\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375709.inf_amd64_b5db6b3799486cf8\B375758\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375709.inf_amd64_b5db6b3799486cf8\B375758\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375709.inf_amd64_b5db6b3799486cf8\B375758\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14023.3004
SYSTEM_GRAPHICS_DRIVER_DATE 1/17/2022 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 4 - VG279 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {0CD9D7A4-667C-41C5-A822-A45A76BC9F1D}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/26/2021 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {CC583F96-D587-408F-A5ED-FE2A2E8A7A25}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FE1B3F30-620C-4DAE-AEAE-6DC0222BE964}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D041280-7427-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D04AEC0-7427-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D0523F0-7427-11EC-8007444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D059920-7427-11EC-8008444553540000}
SYSTEM_INPUT_NAME Razer Basilisk V2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D04D5D0-7427-11EC-8005444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D04FCE0-7427-11EC-8006444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D037640-7427-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D04D5D0-7427-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0D05C030-7427-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Steam
Technical Support - Post New Thread - Opera
Radeon Software
Calculator
Calculator
Settings
Settings
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
MSI Afterburner 4.6.4
AMD Chipset Software
Microsoft Edge
Microsoft Edge Update
RivaTuner Statistics Server 7.3.3
Steam
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
AMD PCI Driver
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
TechPowerUp GPU-Z
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
AMD_Chipset_Drivers
AMD GPIO2 Driver
AMD Software
Yu-Gi-Oh! Master Duel
FINAL FANTASY XIV Online
Branding64
RyzenMasterSDK
AMD WVR64
AMD User Experience Program Installer
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
AMD Settings
AMD DVR64
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000002A4
C:\Program Files (x86)\Steam\steam.exe 00001084
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000006F0
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001FB4
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000022B8
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 0000289C
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00001374
C:\Program Files\AMD\CNext\CNext\cncmd.exe 000024E8
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Cortana.exe 00002070
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2111.12605.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003268
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00000D40
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21121.243.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C64
C:\Users\Jesse\AppData\Local\Discord\app-1.0.9003\Discord.exe 000035FC
C:\Users\Jesse\AppData\Local\Programs\Opera GX\82.0.4227.50\opera_crashreporter.exe 0000192C
C:\Users\Jesse\AppData\Local\Programs\Opera GX\opera.exe 00002618
C:\WINDOWS\Explorer.EXE 00001DE4
C:\WINDOWS\System32\svchost.exe 00000E90
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000854
C:\WINDOWS\system32\DllHost.exe 00002474
C:\WINDOWS\system32\SettingSyncHost.exe 000006FC
C:\WINDOWS\system32\sihost.exe 000020A8
C:\WINDOWS\system32\svchost.exe 000020C0
C:\WINDOWS\system32\taskhostw.exe 00002B90
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000050C
C:\Windows\System32\RuntimeBroker.exe 00003560
C:\Windows\System32\SecurityHealthSystray.exe 00002B28
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002840
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001B90
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00003280
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002900
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001330
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000232C
Fatal DirectX Error (11000002) cont.
Printable View
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01-26-2022, 07:27 AMKoolAidWizardFatal DirectX Error (11000002) cont.
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01-26-2022, 10:54 PMPuss_Kat
disable all of AMD's overlay software.
disable resizeable bar
use pcie 3.0 instead of 4.0 (remove any risers)
test alternate memory / jdec timings (memory tests can only find bad cells that bitflip immediately, they can't find transient faults due to electron leakage and it might take weeks of memtest x86 to trigger it, you can also be 'sealing' the electrons by memtesting and find that stopping and starting the test again causes immediate failure when running hot.)
rma graphics card
rma cpu
Housing wards (particularly those with gardens / unpicked plants) tend to stress the GPU more than most content. -
01-27-2022, 08:46 AMKoolAidWizardThank you for the suggestions, I turned on PCIE 3 instead of auto in the bios.. thats one thing I didn't try. I also reseated my RAM lastnight and will try running memtest86 over the next week. This GPU did have some problems the first couple months I had it including artifacts shown here : https://imgur.com/a/B4cA85q The first image is of ff14 crashing with the same error described in my original post only this has happened twice, where as the error has popped up several times, the second image show is discord pictures after that specific crash happened so I know its not tied only to ff. I have been in contact with amd support and they dont seem to think its a gpu issue but a driver issue but im not totally sure, I would like to rma the gpu but they seem to be pretty resistant on that front. Anyways thank you for responding and I will be trying the fixes you suggested.Quote:
Originally Posted by Puss_Kat
-
01-27-2022, 11:34 AMPuss_Kat
either the Math computed by the gpu's array of shaders is producing invalid data due to corruption of either the video memory state or unstable core voltage, or the bus is letting through uncorrected data in that picture
Ryzen has been notorious for the latter with the results tending to be stability problems but garbaged visuals have been heard of too. -
01-27-2022, 12:11 PMKoolAidWizardOh okay, im pretty bad when it comes to computer stuff as this is my second PC ive built in the last 10 years so I don't really have that much knowledge on the subject of details pertaining to parts.. I appreciate your insight on the matter. If the memtest86 don't show anything over a few tries what do you recommend I do ? Still no crash since I posted this and I did change amd settings to default / set PCIE to 3 like you suggested... I guess the next thing after that would be rma the gpu ? not too sure if the cpu is also to blame here but it might be the problem I just have no clue, which makes this pretty frustrating lol- Anyways thanks a lot for responding.Quote:
Originally Posted by Puss_Kat
-
01-27-2022, 01:36 PMPuss_Kat
Keep testing with the pcie set to gen 3, if no further crashes then it was just bus data errors, rma'ing the cpu could resolve that, but the current range of 16x GPU's don't need more than 3.0
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01-30-2022, 12:39 PMKoolAidWizardyeah worked fine since I switched it but just ran into it again today during p3s... guess it's something else rather then the pcie. I guess the next step would be to test me memory with memtest86 ?Quote:
Originally Posted by Puss_Kat
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01-31-2022, 02:44 AMKoolAidWizard
did a memtest overnight, had 0 errors 100% pass, im convinced at this point its either the GPU / drivers causing the error but not 100% sure... will continue to try with ram set to stock speed of 2666 / cpu set to default rather then auto and do multiple memtest over the next few nights.