game becomes unresponsive

i am in gridania crystal den of the market wards and i just tried going to the uldan mercantile area and nothing happens. im stuck. my camera and character wont move, returning doesnt work. i cant exit the game from the menu either.

i force quit the game and im stuck again. im going to try to go somewhere else and see if this fixes the issue..

ok rebooted the game again this time i went to the gridanian mercantile house with no issue but going to the uldah house froze me again.

Character Achasia Koromis
on Durandal in gridanias market wards.

EDIT* im outside of the wards my game doesnt get stuck when i try to access the uldan mercantile house, but it doesnt take me there either and it doesnt give me a message saying "moving to 'area' "
either. is that zone crashed maybe? O.o *EDIT got stuck again (im persistant :P )


EDIT* other players in game having the same issue, one of them cant log in on a character because the character was in that zone.

Thank you very much for posting your information about players becoming stuck and unable to exit the game through normal means. In order to best assist you with this issue we will be needing some additional information. While some of this information may seem irrelevant, it is best to have as much information as possible in these cases. Once this is filled out we will submit this for review for you.


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

i no longer have a problem getting in now so im guessing it was just the zone that crashed but im giving you info just in case. and sorry for the trouble @_@

also after we were able to enter the mercantile house again the search feature was missing a lot of items and we had to wait a few minutes as the list began to repopulate itself


verizon
fiber
20 mbps
5/13/2012 12:36 pm EST
frequency? every time i tried to enter the uldan mercantile house.
achasia koromis
miqote
durandal
weaver 26-27 at the time
Gridania market wards entrance
solo

steps
1walk up to the zone so that the menu would pop up displaying market wards and mercantile houses.
2 select uldahn mercantile house

I posted this problem before , still having the same issues moving from any ward to (uldah)ward making the game freez ,but on ragnarok server.

Thank you for posting this information about the game becoming unresponsive. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!