Fatal directx error has occured, just another topic

Friend of mine got this issue with a pretty new PC.

We´ve deinstalled pretty much everything which could cause it and disabled overlays. At last we turned down the frequency of the GPU. About 2 weeks no issue, but now it happened twice again.

Any further ideas?



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Skady\Documents
FINAL FANTASY XIV - A Realm Reborn Language 2 Region 3
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ProxyServer unspecified
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SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
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SYSTEM_BIOS 2409
SYSTEM_LANGUAGE Deutsch (Gebietsschema: Deutsch)
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SYSTEM_SOUND_DRIVER_DATE 3/9/2021 01:00:00
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SYSTEM_SOUND_DRIVER_LANGUAGE Englisch
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SYSTEM_INPUT {DFE39A80-31C0-11EC-8003444553540000}
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SYSTEM_INPUT {BFB60F40-34FE-11EC-8001444553540000}
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SYSTEM_INPUT_NAME CORSAIR IRONCLAW RGB Gaming Mouse
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SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 LOW PROFILE Mechanical Gaming Keyboard
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SYSTEM_INPUT {DFE659A0-31C0-11EC-8008444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 LOW PROFILE Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DFE680B0-31C0-11EC-8009444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 LOW PROFILE Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DFE6A7C0-31C0-11EC-800A444553540000}
SYSTEM_INPUT_NAME CORSAIR IRONCLAW RGB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

SSBorder #num
SSBorder #num
SSBorder #num
SSBorder #num
FFXIVLauncher
Remotehilfe
Radeon Software
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Advanced Combat Tracker (remove only)
AMD Chipset Software
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2-Laufzeit
Steam
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
AURA lighting effect add-on
Kingston AURA DRAM Component
FINAL FANTASY XIV ONLINE
ROG Live Service
ROG FAN XPERT 4
AURA Service
ASUS AIOFan HAL
Patriot Viper M2 SSD RGB
ENE RGB HAL
PHISON HAL
WD_BLACK AN1500
Microsoft Windows Desktop Runtime - 5.0.11 (x64)
Universal Holtek RGB DRAM
ASUS AURA VGA Component
AMD PCI Driver
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
ASUS Framework Service
ASUS Motherboard
AMD PSP Driver
Revolution Unlimited software v1.25
ASUS AURA Extension Card HAL
AMD Ryzen Balanced Driver
ASUS Update Helper
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
Adobe Refresh Manager
Adobe Acrobat Reader DC - Deutsch
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Promontory_GPIO Driver
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
AURA DRAM Component
ENE IO Driver
AMD GPIO2 Driver
ASUS Framework Service
Patriot Viper DRAM RGB
AMD Software
Microsoft 365 - de-de
Microsoft 365 - en-us
Microsoft 365 - es-es
Microsoft 365 - fr-fr
Microsoft 365 - it-it
Microsoft 365 - nl-nl
Microsoft 365 - pl-pl
Microsoft OneDrive
Goose Goose Duck
Gloomhaven
WD_BLACK AN1500
Microsoft .NET Host - 5.0.11 (x64)
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Microsoft Update Health Tools
Microsoft .NET Host FX Resolver - 5.0.11 (x64)
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Windows-PC-Integritätsprüfung
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PDF24 Creator 10.6.3
Universal Holtek RGB DRAM
Branding64
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AMD Settings
Office 16 Click-to-Run Licensing Component
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Office 16 Click-to-Run Localization Component
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Office 16 Click-to-Run Localization Component
Nefarius Virtual Gamepad Emulation Bus Driver
Kingston AURA DRAM Component
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Microsoft .NET Runtime - 5.0.11 (x64)
AMD DVR64
AMD WVR64
AURA lighting effect add-on x64
ASUS Aura SDK
RyzenMasterSDK
ENE RGB HAL
ASUS AIOFan HAL
Microsoft Windows Desktop Runtime - 5.0.11 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\97.0.1072.62\msedgewebview2.exe 00002564
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00000C4C
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00003E98
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 000017A4
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00001D10
C:\Program Files\Microsoft OneDrive\OneDrive.exe 00003AD8
C:\Program Files\PDF24\pdf24.exe 00002318
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003E74
C:\Users\Skady\AppData\Local\Discord\app-1.0.9003\Discord.exe 0000121C
C:\Windows\Explorer.EXE 000025DC
C:\Windows\System32\RuntimeBroker.exe 000039B4
C:\Windows\System32\SecurityHealthSystray.exe 00002CC8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002B48
C:\Windows\System32\smartscreen.exe 000000AC
C:\Windows\System32\svchost.exe 0000319C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000004E8
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002CD8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002C58
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000235C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000604
C:\Windows\system32\ApplicationFrameHost.exe 00002A64
C:\Windows\system32\DllHost.exe 000017B4
C:\Windows\system32\MusNotifyIcon.exe 00003FBC
C:\Windows\system32\SettingSyncHost.exe 000033AC
C:\Windows\system32\sihost.exe 00000B68
C:\Windows\system32\svchost.exe 00002A44
C:\Windows\system32\taskhostw.exe 00002160
D:\Final Fantasy 14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000948
D:\Final Fantasy 14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000017E8

test with radeon driver 21.10.1 and the latest AMD Chipset software.

Thank you for the reply ssunny2008,

I apologize for the issue you are experiencing once again. Please perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Disable everything, and then restart the PC. You may also want to try switching to DirectX 9 by selecting the ‘Config’ button on the launcher to see if this may help alleviate the issue. Furthermore, please be sure that Final Fantasy XIV is installed on the C: drive to prevent future errors.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Hey, which motherboard do you have? I suppose, it is the Asus TUF B450M-PLUS GAMING. If so, there is a newer BIOS for the motherboard:
https://www.asus.com/Motherboards-Co...HelpDesk_BIOS/

Please install it :)


Cheers

Quote:

---

Originally Posted by Puss_Kat

test with radeon driver 21.10.1 and the latest AMD Chipset software.

---

Up to date, still a crash while standing around the FC house. Sadly no solution, but thx for the tip.

Quote:

---

Originally Posted by Thukoolo

Thank you for the reply ssunny2008,

I apologize for the issue you are experiencing once again. Please perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Disable everything, and then restart the PC. You may also want to try switching to DirectX 9 by selecting the ‘Config’ button on the launcher to see if this may help alleviate the issue. Furthermore, please be sure that Final Fantasy XIV is installed on the C: drive to prevent future errors.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

---

Thanks for the response, but i´ve some questions.

What´s the point to have it on C:? I know atleast 3 PC´s and 1 laptop, which never had any issue running it on another drive.
FF14 seems to be the only game with such an error on multiple user ends for ages now. Why is noone looking further into this?

Quote:

---

Originally Posted by Larirawiel

Hey, which motherboard do you have? I suppose, it is the Asus TUF B450M-PLUS GAMING. If so, there is a newer BIOS for the motherboard:
https://www.asus.com/Motherboards-Co...HelpDesk_BIOS/

Please install it :)


Cheers

---

Gonna check that out when i visit my friend again. Sadly he is not so involved in it to take care for it alone. ^^

Thanks for the info.

You are using a very old Windows 10 Version, which is no longer supported (19041, May 2020 Update) since December 2021.
Please update to 19044 via Windows Update or use an Windows 10 iso and execeute setup.exe to upgrade.
Your files should be safe. Do this first.

Additionally, It could be also possible that the ASUS software and RGB system drivers causing this, cause there are extremly much installed with this unneccesary tool which you dont need:
These tools are running permanently via service:

Quote:

---

AURA Service
AURA lighting effect add-on
Kingston AURA DRAM Component
ROG Live Service
ROG FAN XPERT 4
AURA Service
ASUS AIOFan HAL
Patriot Viper M2 SSD RGB
ENE RGB HAL
PHISON HAL
ASUS AURA VGA Component
ASUS Framework Service
ASUS Motherboard
ASUS AURA Extension Card HAL
ASUS Update Helper
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
AURA DRAM Component
ASUS Framework Service
Patriot Viper DRAM RGB
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
ENE_EHD_M2_HAL
ASUS AURA Motherboard HAL
PHISON HAL
AURA DRAM Component
ARMOURY CRATE Lite Service
ASUS AIOFan HAL
ENE RGB HAL
AURA lighting effect add-on x64
ASUS Aura SDK

---

https://en.wikipedia.org/wiki/Window...story#Channels

Good morning ssunny2008! Thank you for the reply.

We apologize for the delay in response to this issue. To answer your question, installing Final Fantasy XIV on the main drive which would be the C: drive is to avoid any future errors that may arise. Often at times, the game could produce an error if installed on an additional storage drive. As such, we recommend (or suggest) for it to be installed on that drive mentioned prior. Should the issue still persist, please try the following below:

- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- (As mentioned above) Make sure that the Windows OS is fully updated.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!