Directx 11 errors causing crash

Upon reaching the title screen, an error window pops up displaying the following:

Quote:

---

An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2021-12-23_15:20
ffxiv_dx11.exe+140F5C7
ffxiv_dx11.exe+14D1168
ffxiv_dx11.exe+14D015C
ffxiv_dx11.exe+14B7F41
ffxiv_dx11.exe+1455C99
KERNEL32.DLL+17034
ntdll+52651

---

None of the fixes provided by browsing forum threads or suggested by support chat have actually fixed the problem and I am becoming incredibly frustrated. This error only popped up after I installed 6.01 and has become progressively more unmanageable since. As of today the errors have started up again and I am at my wit's end.
Please send help.

System information is as follows:

Quote:

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Files\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/27/17 17:17:03 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16322.840MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18754.840MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.223GB SYSTEM_FREEDISC_SPACE 22.652GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 289.343GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.420 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.420 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9be48e12ebceea24\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Acer XF240H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {85D7ECDA-8386-43AD-8FD0-98AC0D26C359}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Acer XF240H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A27C2682-28A4-4F31-A1D3-780DFD25CEEA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AD73F725-0079-48FE-9E1A-3E6D6CB1ED2B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AEBC5F26-A71A-490C-B1B2-267C84DDEF50}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/8/2020 19:00:00
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {E742F280-6647-4C7E-B267-85954BFFB13B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {BB4D4609-4EE5-4B5A-8E58-BD3A3E4B4A4B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {479FE490-80D2-11EA-8001444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DB9FEF50-856E-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {DBA03D70-856E-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82194B30-ABCA-11E9-800A444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A16B30-80D2-11EA-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
conversation - Discord
Microsoft Text Input Application
Calculator
Calculator
Windows Shell Experience Host
Switch USB
*Untitled - Notepad
In-Game Bugs - Post New Thread - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4
FFXIV TexTools
Fallout Mod Manager 0.13.21
Google Chrome
Realtek USB Wireless LAN Driver
League of Legends
MacroRecorder v2.0.69
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
qBittorrent 4.3.0.1
Game Capture HD60 S v1.1.0.191
Steam
Updated Unofficial Fallout 3 Patch v2.3.2
Wrye Bash
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
FOMM 0.14.14.5
Python 3.8.2 Standard Library (32-bit)
Python 3.8.2 Development Libraries (32-bit)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
Python 3.8.2 pip Bootstrap (32-bit)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Python 3.8.2 Documentation (32-bit)
Java Auto Updater
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
Microsoft Games for Windows Marketplace
Python 3.8.2 Core Interpreter (32-bit)
Microsoft Visual C++ 2005 Redistributable
Minecraft Launcher
Hextech Repair Tool
Microsoft Games for Windows - LIVE Redistributable
TechPowerUp GPU-Z
Intel® Driver & Support Assistant
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Realtek USB Wireless LAN Utility
OpenOffice 4.1.7
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Refresh Manager
Adobe Acrobat Reader DC
Python Launcher
Python 3.8.2 Tcl/Tk Support (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
LOOT version 0.15.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Python 3.8.2 Add to Path (32-bit)
Intel Driver && Support Assistant
Python 3.8.2 Utility Scripts (32-bit)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
Python 3.8.2 Test Suite (32-bit)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Python 3.8.2 Executables (32-bit)
Vortex
7-Zip 19.00 (x64)
Cheat Engine 7.1
Cockatrice
Firestorm-Releasex64
GIMP 2.10.12
Logitech Gaming Software 8.82
PPSSPP
Digimon Story Cyber Sleuth: Complete Edition
Changed-special
Bastion
Inscryption
Persona 4 Golden
Hades
Turnip Boy Commits Tax Evasion
Superbrothers: Sword & Sworcery EP
Superbrothers: Sword & Sworcery EP - Soundtrack
Fallout 3 - Game of the Year Edition
Fallout: New Vegas
Poker Night 2
FINAL FANTASY III
Fantasy Grounds
Resident Evil 4
Blast Em!
Subnautica
RollerCoaster Tycoon 3: Platinum!
No Man's Sky
FINAL FANTASY XIII
FINAL FANTASY IV
LIGHTNING RETURNS: FINAL FANTASY XIII
FINAL FANTASY IV: THE AFTER YEARS
FINAL FANTASY X/X-2 HD Remaster
Poly Bridge
FINAL FANTASY IX
FINAL FANTASY VI
Psychonauts
Fallout
Fallout 2
Ori and the Blind Forest: Definitive Edition
FINAL FANTASY VII
FINAL FANTASY VIII
FINAL FANTASY XIV Online
The Consuming Shadow
OneShot
UNO
Mansions of Madness
LIMBO
Borderlands 2
Left 4 Dead 2
Amnesia: The Dark Descent
MONSTER HUNTER: WORLD
Sonic Mania
FINAL FANTASY XII THE ZODIAC AGE
CHRONO TRIGGER
Disco Elysium
Changed
Untitled Goose Game
Borderlands GOTY
Among Us
Sublime Text 3
VBCABLE, The Virtual Audio Cable
VLC media player
Private Internet Access WinTUN Driver
Core Temp 1.15.1
Logitech Gaming Software 5.10
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 301 (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Private Internet Access
Malwarebytes version 4.5.0.152
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
OpenShot Video Editor version 2.5.1
4K Capture Utility
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Logitech Gaming Software
Microsoft Visual C++ 2005 Redistributable (x64)
Bonjour
Intel(R) Computing Improvement Program
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Moguri Mod
Microsoft Visual C++ 2005 Redistributable (x64)
Windows PC Health Check
NVIDIA Ansel
NVIDIA Control Panel 472.12
NVIDIA Graphics Driver 472.12
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Intel(R) SUR QC Software Asset Manager
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000024C4
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 00002ACC
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00003188
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00002818
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002254
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 0000096C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000023EC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21113.36.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002484
C:\Users\Logan\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003170
C:\WINDOWS\Explorer.EXE 000010B4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002330
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E90
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C6C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002D88
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000020A0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000228
C:\WINDOWS\system32\DllHost.exe 00002D3C
C:\WINDOWS\system32\SettingSyncHost.exe 00002264
C:\WINDOWS\system32\notepad.exe 00002460
C:\WINDOWS\system32\sihost.exe 00000A6C
C:\WINDOWS\system32\svchost.exe 00002D38
C:\WINDOWS\system32\taskhostw.exe 00000D7C
C:\Windows\System32\RuntimeBroker.exe 0000118C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002C68
D:\Steam\Steam.exe 00002BE8
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000012E0
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00003358
D:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000026A4

---

It won't help getting rid of the problem, but as someone that gets the same error I'm usually able to play so long as I ignore the error and just deal with the lack of any audio whatsoever. It sucks, but at least you can "play."

If I could get something, anything, resembling a concrete cause of this issue and either a 'here is how you fix it' or a 'this is on our end and we're working on it', it'd be different, but I'm flailing around in the dark here!
I want to play this game.
I love this game.
I feel like if any other game were doing this to me I'd have demanded a refund and uninstalled a month ago when this error first started happening, but all I want to do is keep playing.
It'd be really nice if Square could help me continue to give them money.