Printable View
I am a new player and received an email telling me to renew my card after my first month expired.But when I renew it ,the login screen still shows this "You cannot select this character with your current account."I don't know how to solve this problem,who can give me some advice ?
Welcome!
The only thing I can think of is when you renewed your subscription, did you maybe choose the 'Entry' level subscription and yet have multiple characters on a server? (The 'Entry' subscription tier only allows one character per server - any other extra characters on that server are disabled, and which one is selected to remain active is random. Only by choosing the more expensive 'Standard' subscription tier will the extra characters be reactivated. This does seem to explain the wording of the error you're getting trying to login with a certain character.
Other than that, I have no idea what the problem could be I'm sorry. :(