Audio Popping bug report system request from Zhexos community rep.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Always
Frequency: Always
Area and coordinates: All
Steps: Audio popping issues
1. Play the game
2. Audio pops, whether in combat, duty, or gathering
3. ?????
*Add more steps if necessary

■ PC Specs
AMD 4800H
2060 RTX
128gb

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Home 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 7 4800H with Radeon Graphics (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS FA506IV.316
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 126316.44MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 31661.555MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 457.211GB SYSTEM_FREEDISC_SPACE 258.272GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 578.057GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 228.736GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon(TM) Graphics
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x1636)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 496.602 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7894.777 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0357310.inf_amd64_d2d3437d81de3325\B356358\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0357310.inf_amd64_d2d3437d81de3325\B356358\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0357310.inf_amd64_d2d3437d81de3325\B356358\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0357310.inf_amd64_d2d3437d81de3325\B356358\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.1020.2002
SYSTEM_GRAPHICS_DRIVER_DATE 6/16/2020 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 13874 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39f6d2586ed0b7d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39f6d2586ed0b7d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39f6d2586ed0b7d9\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_39f6d2586ed0b7d9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9729
SYSTEM_GRAPHICS_DRIVER_DATE 12/15/2021 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {7EFC7C77-73AB-4879-B059-284299B7615E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9152.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/15/2021 11:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {11593DB3-2795-44F9-ABA9-C6EF7FCBB191}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9152.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/15/2021 11:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6CB34B0-561B-11EC-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D6D17640-561B-11EC-8007444553540000}
SYSTEM_INPUT_NAME ASUS Wireless Radio Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6ECC63A0-58BB-11EC-8001444553540000}
SYSTEM_INPUT_NAME 8BitDo Pro 2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 15 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread — Mozilla Firefox
Calculator
Realtek Audio Console
Realtek Audio Console
Windows Input Experience


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avid Protools
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
Intel(R) Wireless Bluetooth(R)
AURA Service
Microsoft .NET Host - 5.0.13 (x86)
AURA lighting effect add-on
ROG Live Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Intel® Driver & Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Windows Desktop Runtime - 5.0.13 (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
RefreshRateService
Microsoft Windows Desktop Runtime - 5.0.13 (x86)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft .NET Host FX Resolver - 5.0.13 (x86)
Intel Driver && Support Assistant
ASUS Update Helper
AURA Service
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel® Software Installer
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS Framework Service
Microsoft Windows Desktop Runtime - 5.0.13 (x64)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
ASUS Framework Service
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft .NET Runtime - 5.0.13 (x86)
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
LatencyMon 7.20
Mozilla Firefox (x64 en-GB)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
FINAL FANTASY XIV Online
Ni no Kuni™ II: Revenant Kingdom
ARMOURY CRATE Service
Microsoft .NET Host - 5.0.13 (x64)
Microsoft .NET Host FX Resolver - 5.0.13 (x64)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Python 3.10.0 Documentation (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
OpenShot Video Editor version 2.6.1
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Python 3.10.0 Utility Scripts (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Python 3.10.0 Test Suite (64-bit)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Intel(R) Computing Improvement Program
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Google Chrome
Python 3.10.0 Development Libraries (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Python 3.10.0 Tcl/Tk Support (64-bit)
Python 3.10.0 Core Interpreter (64-bit)
NVIDIA Graphics Driver 497.29
NVIDIA GeForce Experience 3.24.0.126
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.126
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Python 3.10.0 Standard Library (64-bit)
Documentation Manager
AURA lighting effect add-on x64
Microsoft .NET Runtime - 5.0.13 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
Python 3.10.0 pip Bootstrap (64-bit)
Python 3.10.0 Executables (64-bit)
Microsoft Windows Desktop Runtime - 5.0.13 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\96.0.1054.62\msedgewebview2.exe 00001FD4
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002BE8
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 000036D8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002488
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.20.10028.0_x64__0a9344xs7nr4m\radeonsoftware\AMDRSServ.exe 000043CC
C:\Program Files\WindowsApps\AdvancedMicroDevicesInc-2.AMDRadeonSoftware_10.20.10028.0_x64__0a9344xs7nr4m\radeonsoftware\RadeonSoftware.exe 000040C8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21110.8005.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000009A8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2110.4.0_x64__8wekyb3d8bbwe\CalculatorApp.exe 000035A8
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21111.10511.0_x64__8wekyb3d8bbwe\Video.UI.exe 000043B0
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_421.20050.505.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 000033A8
C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.26.249.0_x64__dt26b99r8h8gj\RtkUWP.exe 000009EC
C:\WINDOWS\Explorer.EXE 00002868
C:\WINDOWS\System32\DriverStore\FileRepository\asussci2.inf_amd64_f73c42a7ee5021d4\ASUSOptimization\AsusOptimizationStartupTask.exe 00001664
C:\WINDOWS\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7634c653537a72fc\RtkAudUService64.exe 0000462C
C:\WINDOWS\System32\svchost.exe 000031E0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00003310
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00003564
C:\WINDOWS\system32\ApplicationFrameHost.exe 00004CE0
C:\WINDOWS\system32\DllHost.exe 000005B8
C:\WINDOWS\system32\conhost.exe 00002A6C
C:\WINDOWS\system32\sihost.exe 00002744
C:\WINDOWS\system32\svchost.exe 000005DC
C:\WINDOWS\system32\taskhostw.exe 00001A84
C:\Windows\System32\DataExchangeHost.exe 00005BC8
C:\Windows\System32\RuntimeBroker.exe 0000151C
C:\Windows\System32\SecurityHealthSystray.exe 00003C7C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004E44
C:\Windows\System32\smartscreen.exe 00006928
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003230
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005A18
E:\Games\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000013F4
E:\Games\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00003FA0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:


Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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What are your Character and Object Quantity current set to?
minimum
What other applications do you have running in the background while playing FFXIV?
none, I have closed all auto opening services except for the bare windows/microsoft ones.
Is your audio device set as the Default Device? (Yes/No)
Yes
Would the issue persist when playing the game in DirectX 9?
Yes
DirectX 9 option is available when you turn off the DirectX 11 Support option which can be found in your FFXIV Launcher by clicking on the gear icon on the top right (Config).
If you use a gamepad, does the issue persist when you unplug the gamepad? (Yes/No)
Yes
Does the issue persist when you have the in-game Equalizer Mode set to Standard? (Yes/No)
Yes
This setting can be found under the System Configuration > Sound Settings > Equalizer.
Does the issue persist when the Listening Position is set closer to the Character? (Yes/No)
Yes
This setting can be found under the System Configuration > Sound Settings > Listening Position.