Missing Recustomization Option at Login

Date of issue: December 22, 2021
Time of issue: Approximately 6:00pm, mountain time
Frequency: Once
World name: Zalera
Character name@Home World name: Eke Qalli@Zalera
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Bard/80
Party or solo: Solo
In-game time: Unknown
Area and coordinates: The Goblet, unknown
Housing: The Goblet, not in a house
Steps:
1. Purchase Fantasia from Online Store
2. Get Fantasia from moogle mailbox
3. Use fantasia
4. Unequip character of all items except main hand
5. Log out of character.
6. Character re-customization option never appears on login screen.
7. Exit client entirely
8. Log back in to character selection screen.
9. Re-customization options still missing.
10. Play game as normal for evening, log out and go to bed.
11. Wake up following morning, log in, recustomization option appeared.

Connection Specs
- Type of internet connection/provider: Fiber/Direct Communications
- Modem maker/model number: Unknown

PC Specs (If reporting graphical errors, full PC Specs are required.)
-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Zircon\Documents
FINAL FANTASY XIV ONLINE E:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 04/03/14 16:35:37 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8091.441MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18601.242MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 231.927GB SYSTEM_FREEDISC_SPACE 76.303GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.068GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1503.678GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.063GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.662GB SYSTEM_FREEDISC_SPACE 427.223GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.974GB SYSTEM_FREEDISC_SPACE 292.583GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4045.721 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4018.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4045.721 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND HP 24mh (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7E8DA554-515F-45B8-979A-76AD3F0465F6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2020 17:00:00
SYSTEM_SOUND HP 24mh (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D7EBD6D5-9040-49B1-A4BA-75669FAFE5C8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2020 17:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4F0779AB-1A1F-4449-A988-69A1DEA37559}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/17/2015 17:00:00
SYSTEM_SOUND Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0E21D907-9C00-4650-86BE-785FA355D38F}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/17/2015 17:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AD323E9C-BEA5-444A-A4B9-BC8F789D9B84}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/17/2015 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB140590-0494-11EB-8002444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {021D8E70-8A6A-11EB-8001444553540000}
SYSTEM_INPUT_NAME Apple Watch Magnetic Charging Cable
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB140590-0494-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB18C080-0494-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CB18C080-0494-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB DEVICE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV
boot
*Untitled - Notepad
Welcome to the "In-Game Bugs" Forum! (READ THIS FIRST) — Mozilla Firefox
general - Discord
Settings
Settings
GShaded
Snipping Tool
iTunes
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

5KPlayer
Audacity 3.0.0
EpocCam drivers 3.3.1
FastStone Photo Resizer 4.3
Google Chrome
LDPlayer
Linksys Connect
Logitech Camera Settings
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Notepad++ (32-bit x86)
OBS Studio
OpenAL
Pokemon Uranium
qBittorrent 4.3.0.1
Scrivener
Steam
WinSCP 5.17.10
Microsoft Windows Desktop Runtime - 6.0.0 (x64)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AVerMedia Engine
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AVerMedia StreamEngine 2 Installer
AVerMedia RECentral 4
Free MP4 to AVI Converter (32-bit) 1.16
Launcher Prerequisites (x64)
Java Auto Updater
iSpy package installer (64 bit)
Gyazo 4.1.3.0
PrivateVpn
Minecraft Launcher
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Windows Movie Maker 2.6
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Project64 version 2.3.2.202
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AVerMedia RECentral 4 Installer
PrivateVPN Client
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Epic Games Launcher
Streamlabs OBS 0.24.0
7-Zip 19.00 (x64)
BlueStacks 5
Genshin Impact
GShade 3.4.1
Logitech Gaming Software 8.82
mGBA 0.8.3
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Persona 4 Golden
Hades
In Sound Mind Demo
Pit People
Zero Escape: Zero Time Dilemma
Magic Duels
Zuma Deluxe
SEGA Mega Drive & Genesis Classics
Zero Escape: The Nonary Games
Among Us
Synaptics Pointing Device Driver
TAP-Windows 9.24.2
VLC media player
Elgato Stream Deck
Microsoft .NET Runtime - 6.0.0 (x64)
Bonjour Print Services
Microsoft .NET Host - 6.0.0 (x64)
PuTTY release 0.74 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 311 (64-bit)
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
LibreOffice 7.0.3.1
iCloud Outlook
Logitech Gaming Software
Microsoft .NET Host FX Resolver - 6.0.0 (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
iSpy (64 bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.8
NVIDIA Ansel
NVIDIA Control Panel 456.71
NVIDIA Graphics Driver 456.71
NVIDIA HD Audio Driver 1.3.38.35
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Bonjour
Hue Sync
Microsoft Windows Desktop Runtime - 6.0.0 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000030E0
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00001AF8
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00002774
C:\Program Files\Logitech Gaming Software\LCore.exe 0000264C
C:\Program Files\Mozilla Firefox\firefox.exe 000264CC
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe 00002624
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002580
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\APSDaemon.exe 00002A80
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\ApplePhotoStreams.exe 00001DA0
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudDrive.exe 00002AB8
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudPhotos.exe 0000282C
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe 00002890
C:\Program Files\WindowsApps\AppleInc.iCloud_13.0.201.0_x86__nzyj5cx40ttqa\iCloud\secd.exe 00002DA8
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS32\AppleMobileDeviceHelper.exe 00002180
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS32\SyncServer.exe 00026064
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 000016FC
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\VFS\ProgramFilesCommonX86\Apple\Apple Application Support\distnoted.exe 00002644
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\iTunes.exe 0000245C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 0000286C
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00002AC0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 00026D68
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00024EF0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000212C
C:\Users\Zircon\AppData\Local\Discord\app-1.0.9003\Discord.exe 000044C0
C:\Users\Zircon\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002780
C:\Users\Zircon\AppData\Local\XIVLauncher\app-6.1.8\Resources\aria2c-xl.exe 00004E90
C:\Users\Zircon\AppData\Local\XIVLauncher\app-6.1.8\XIVLauncher.exe 00005124
C:\Users\Zircon\AppData\Roaming\Elgato\StreamDeck\Plugins\com.elgato.timestamp.sdPlugin\timestamp.exe 00002420
C:\Users\Zircon\AppData\Roaming\Elgato\StreamDeck\Plugins\dev.cazzar.streamdeck.vtubestudio.sdPlugin\streamdeck-vtubestudio.exe 00000EE4
C:\Users\Zircon\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00000F04
C:\Users\Zircon\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe 00001254
C:\WINDOWS\Explorer.EXE 00001B10
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002284
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000157C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FBC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001554
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00025DB8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000948
C:\WINDOWS\system32\BackgroundTaskHost.exe 00003DD8
C:\WINDOWS\system32\DllHost.exe 00003B28
C:\WINDOWS\system32\SettingSyncHost.exe 000021B8
C:\WINDOWS\system32\SnippingTool.exe 0000203C
C:\WINDOWS\system32\conhost.exe 00000A04
C:\WINDOWS\system32\notepad.exe 00026754
C:\WINDOWS\system32\rundll32.exe 000039C8
C:\WINDOWS\system32\sihost.exe 00000874
C:\WINDOWS\system32\svchost.exe 00023224
C:\WINDOWS\system32\taskhostw.exe 00001828
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000BA48
C:\Windows\System32\CompPkgSrv.exe 00003410
C:\Windows\System32\GameBarPresenceWriter.exe 00026D28
C:\Windows\System32\RuntimeBroker.exe 00026D70
C:\Windows\System32\SecurityHealthSystray.exe 00002508
C:\Windows\System32\oobe\UserOOBEBroker.exe 000030CC
C:\Windows\System32\smartscreen.exe 00025544
E:\FFXIV\boot\ffxivsysinfo64.exe 00024B9C
E:\FFXIV\game\ffxiv_dx11.exe 000260E8
J:\Program Files (x86)\DearMob\5KPlayer\5KPlayer.exe 000024BC
J:\Program Files (x86)\DearMob\5KPlayer\Airplay.exe 00003484
J:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002064
J:\Steam\steam.exe 0000146C

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

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- Internet Explorer Version: 20H2