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Several days ago game begins to crash on desktop with this error:
Application: ffxiv_dx11.exe
CoreCLR Version: 5.0.621.22011
.NET Version: 5.0.6
Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFD3ADDA037 (00007FFD3AC10000) with exit code c0000005.
Good morning nd thank you for posting in the Final Fantasy XIV Technical Support Forums
Could you provide a system report? apply. Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'
Thank you for visiting the Final Fantasy XIV Technical Support Forum
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Holo\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-разрядная (6.2, построение 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0802
SYSTEM_LANGUAGE русский (формат: русский)
SYSTEM_MEMORY 8174.328MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18414.328MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.676GB SYSTEM_FREEDISC_SPACE 17.575GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.386GB SYSTEM_FREEDISC_SPACE 928.628GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8171.367 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4087.164 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 12/1/2021 03:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Английский
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Динамики (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7DD4D4D4-F365-4B2B-BE0E-B21B976332C9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9071.1
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 11/24/2020 03:00:00
SYSTEM_SOUND Динамики (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {174CFC94-B107-490A-8448-A24811081408}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1200
SYSTEM_SOUND_DRIVER_LANGUAGE Английский
SYSTEM_SOUND_DRIVER_DATE 8/13/2021 03:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Мышь
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Клавиатура
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CB54C50-06B7-11EC-8001444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 184 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CB54C50-06B7-11EC-8003444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {5CB54C50-06B7-11EC-8004444553540000}
SYSTEM_INPUT_NAME USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CB54C50-06B7-11EC-8005444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CB54C50-06B7-11EC-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CB79640-06B7-11EC-8007444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {5CB79640-06B7-11EC-8008444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Microsoft Text Input Application
Discord
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Ruined King: A League of Legends Story™
Tainted Grail
Battle.net
Driver Booster 9.1.0.140
Google Chrome
Inscryption v1.04
OpenAL
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Мастер настройки, версия 0.2.1
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Realtek Ethernet Controller Driver
TechPowerUp GPU-Z
Intel® Driver & Support Assistant
. . .
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Win10Pcap
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
CrystalDiskInfo 8.12.10
CrystalDiskMark 8.0.4
Microsoft Office LTSC профессиональный плюс 2021 - ru-ru
FINAL FANTASY XIV Online
It Lurks Below
VLC media player
WinRAR 6.02 (64-разрядная)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
. .
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Intel(R) Computing Improvement Program
Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001D98
C:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002040
C:\Program Files (x86)\IObit\Driver Booster\Scheduler.exe 000021A8
C:\Program Files (x86)\Intel Driver and Support Assistant\DSATray.exe 000017D8
C:\Program Files\Google\Chrome\Application\chrome.exe 00001FD4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001224
C:\Users\Holo\AppData\Local\Beeline Network Manager\jre6\launch4j-tmp\notifier.exe 00001794
C:\Users\Holo\AppData\Local\Beeline Network Manager\updater\bin\bash.exe 00001560
C:\Users\Holo\AppData\Local\Beeline Network Manager\updater\bin\sleep.exe 00000510
C:\Users\Holo\AppData\Local\DeepL\app-3.1.13276\CefSharp.BrowserSubprocess.exe 000017C0
C:\Users\Holo\AppData\Local\DeepL\app-3.1.13276\DeepL.exe 000007A8
C:\Users\Holo\AppData\Local\Discord\app-1.0.9003\Discord.exe 000015B0
C:\Windows\Explorer.EXE 00000FD0
C:\Windows\SysWOW64\cmd.exe 000017B4
C:\Windows\System32\RuntimeBroker.exe 00001314
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000010BC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000F8C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000022E8
C:\Windows\system32\conhost.exe 000017BC
C:\Windows\system32\ctfmon.exe 00000F14
C:\Windows\system32\sihost.exe 00000E0C
C:\Windows\system32\svchost.exe 000003AC
C:\Windows\system32\taskhostw.exe 00000E6C
D:\Program Files (x86)\Steam\GameOverlayUI.exe 00002148
D:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000021D0
D:\Program Files (x86)\Steam\steam.exe 000016EC
Greetings and thank you for the reply Holoc,
I suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything and then restart the PC. You may want to try switching to DirectX 9 by selecting the ‘Config’ button on the launcher. Could you try using a registry cleaner such as CC cleaner? It will run and remove files that may have been left behind by installation and other activity on the PC. To so, please remove the game and then restart the PC. Run the registry cleaner and then restart the computer. Once the computer has been reset, please reinstall the game again.
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