Square Enix Account Technical Difficulties (Dec. 15, 16)

We are currently experiencing technical difficulties with the Square Enix Account server. The issue is currently under investigation, and additional information will follow as the situation develops.

We apologize for any inconvenience this may cause for our customers.

[Date & Time]
From Dec. 15, 2021 5:55 p.m. (PST)
From Dec. 16, 2021 1:55 (GMT)

[Details]
- Users may be disconnected from the server while logged in to the game
- Users may be unable to log in to FINAL FANTASY XIV / Square Enix Account Management System / Online Store / Mog Station / Lodestone / official forums / Companion App

[Cause]
Under investigation

[Affected Service]
- Square Enix Account

At the following time, we experienced technical difficulties with the Square Enix Account server.

We are pleased to announce that the issue has been resolved, and we apologize for any inconvenience this may have caused.

[Date & Time]
Dec. 15, 2021 5:53 p.m. to 6:50 p.m. (PST)
Dec. 16, 2021 1:53 to 2:50 (GMT)

[Details]
・Getting disconnected from the server while logged in to the game.
*Since disconnection occurred when authentication with Square Enix account was lost, players who were logged in from before the issue occurred would be disconnected within several hours after the issue. If you were disconnected, please try logging in again. We apologize for the inconvenience.

・Unable to log in to FINAL FANTASY XIV / Square Enix Account Management System / Online Store / Mog Station / The Lodestone / Official Forums / Companion App.

*In order to temporarily address these technical difficulties, an emergency maintenance was performed on the log in function for The Lodestone on Dec. 15, 2021 from 6:20 p.m. to 7:17 p.m. (PST), but The Lodestone can now be used normally.

[Cause]
Server equipment issue

[Affected Services]
Square Enix Account