Recovery from Square Enix Account Technical Difficulties (Dec. 15)

At the following time, we experienced technical difficulties with the Square Enix Account server.

We are pleased to announce that the issue has been resolved, and we apologize for any inconvenience this may have caused.

[Date & Time]
Dec. 15, 2021 1:03 a.m. to 1:30 a.m. (PST)
Dec. 15, 2021 09:03 to 09:30 (GMT)

[Details]
・When logging into the game, there was a 1/10 chance that you might be disconnected from the server.
*Since disconnection occurred when authentication with Square Enix account was lost, players who were logged in from before the issue occurred would be disconnected within several hours after the issue. If you were disconnected, please try logging in again. We apologize for the inconvenience.

・The login screen for entering Square Enix account and password was not displayed correctly upon starting up the launcher. Even if the login page was displayed correctly, an error might occur when authenticating Square Enix account that would prevent login.

・Unable to login to the Square Enix Account Management System / Online Store / Mog Station / The Lodestone / Official Forum/Companion App.


[Cause]
Server equipment issue

[Affected Services]
Square Enix Account