Game Crashed when Entering Specific Endwalker Zone

Hello!

My game crashed to desktop whenever I entered Dungeon 5, or occasionally the Area before Dungeon 5 in Labyrinthos. I don't know what triggered that, because sometimes it happens right after loading screen, but sometimes I can play in the dungeon for several fights, but then it just crashed.

I've tried several troubleshoots:
- reduce the graphic quality
- tried different resolution
- tried borderless windowed and windowed mode
- Took off some hardwares From USB
- Deleting the FFXIV.cfg in C:\Users\xxx\OneDrive\Documents\my games\FINAL FANTASY XIV - A Realm Reborn
- Checks the 'Disable fullscreen optimizations' in the .exe Properties > Compatibility tab
- Also I don't use Steelseries Arctis or any wireless headsets.

I'm currently reinstalling, but I read that this doesn't help.
Also I'm trying to upgrade my Windows 10, although I'm not sure if this will help since I'm playing Endwalker just fine before today (?).

EDIT: Added info
- I found advice in other thread about USB headset.. I changed my app sound settings from standard to my headset, but it also didn't work.
- I tried teleporting to other place (Ul'dah) from that Endwalker place, but crashed. However, I tried to login and play from Ul'dah to other areas (Ul'dah Inn, Goblet, Old Sharlayan), and it didn't crash. When I tried to enter the specific Endwalker area and take the Trust Duty to dungeon 5, it crashed again.
- Updated my Windows 10. Still crashing.


Can anyone help me? ;__;
Thank you!


Here's my System Information

Quote:

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\alton\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.754MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 28099.754MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.958GB SYSTEM_FREEDISC_SPACE 99.946GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.029GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 199.536GB SYSTEM_FREEDISC_SPACE 18.393GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 80.126GB SYSTEM_FREEDISC_SPACE 1.049GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 186.000GB SYSTEM_FREEDISC_SPACE 73.204GB
SYSTEM_STORAGE I:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 698.724GB SYSTEM_FREEDISC_SPACE 143.596GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 698.539GB SYSTEM_FREEDISC_SPACE 423.561GB
SYSTEM_STORAGE K:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.957GB SYSTEM_FREEDISC_SPACE 1163.506GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1977.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1977.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.877 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (FANTECH CAPTAIN 7.1)
SYSTEM_SOUND_DEVICE_ID {FE47CA34-343C-48DC-9D59-5B173E81F700}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A953120-31A7-11EC-8004444553540000}
SYSTEM_INPUT_NAME FANTECH CAPTAIN 7.1
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A95F470-31A7-11EC-8005444553540000}
SYSTEM_INPUT_NAME FANTECH BLAKE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A9669A0-31A7-11EC-8006444553540000}
SYSTEM_INPUT_NAME FANTECH BLAKE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A9494E0-31A7-11EC-8002444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A94BBF0-31A7-11EC-8003444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7A96B7C0-31A7-11EC-8007444553540000}
SYSTEM_INPUT_NAME Usb Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
boot
Game Crashed when Entering Specific Endwalker Zone - Google Chrome
de-general - Discord
NVIDIA GeForce Overlay
Microsoft Text Input Application
Spotify Premium
Chat | Microsoft Teams


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Advanced Combat Tracker (remove only)
Driver Booster 9
Visual Studio Community 2019
Google Chrome
Adobe Bridge 2022
Microsoft Edge
Microsoft Edge Update
Mudfish Cloud VPN v5.4.4
OBS Studio
Adobe Photoshop 2022
PureRef
Adobe Premiere Rush
CAPTAIN Audio 7.1
Steam
Toolkit
Unity
UXP WebView Support
VLC media player
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
vs_FileTracker_Singleton
Windows SDK for Windows Store Apps Headers
vs_minshellmsires
Windows App Certification Kit x64
vs_filehandler_amd64
Tools for .Net 3.5
Windows SDK for Windows Store Apps DirectX x86 Remote
Windows SDK Desktop Libs arm
Windows SDK Desktop Headers x64
Epic Games Launcher
Microsoft Visual C++ 2019 X86 Debug Runtime - 14.29.30135
FINAL FANTASY XIV ONLINE
TunnelBear
Epic Online Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Windows SDK AddOn
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30135
vs_communitymsires
Windows SDK Redistributables
WinRT Intellisense Desktop - en-us
Windows SDK Desktop Tools arm64
Windows Team Extension SDK
Windows SDK Signing Tools
Launcher Prerequisites (x64)
Windows Desktop Extension SDK Contracts
Windows SDK Modern Non-Versioned Developer Tools
Windows SDK for Windows Store Managed Apps Libs
Windows SDK Desktop Headers x86
Windows SDK Desktop Tools x86
vs_minshellmsi
vcpp_crt.redist.clickonce
Microsoft .NET Framework 4.7.1 Targeting Pack
Windows SDK for Windows Store Apps Libs
Windows IoT Extension SDK
Windows IoT Extension SDK Contracts
WinRT Intellisense PPI - en-us
Windows Software Development Kit - Windows 10.0.16299.15
Windows App Certification Kit SupportedApiList x86
vs_filehandler_x86
TunnelBear
WinRT Intellisense IoT - en-us
Windows SDK for Windows Store Apps Contracts
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30135
SDK ARM Additions
Windows SDK Modern Versioned Developer Tools
WinRT Intellisense UAP - en-us
Windows SDK Desktop Tools x64
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Windows SDK Desktop Libs x86
Windows Desktop Extension SDK
Kits Configuration Installer
vs_minshellinteropmsi
Windows IP Over USB
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
Windows SDK
RX-MX9
Windows Mobile Extension SDK
WinAppDeploy
MSI Development Tools
Windows SDK Desktop Headers arm64
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Windows SDK EULA
WinRT Intellisense PPI - Other Languages
Universal CRT Extension SDK
Windows SDK Desktop Libs arm64
Windows SDK DirectX x86 Remote
Universal CRT Redistributable
vs_devenvmsi
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ExitLag version 4.201
Windows SDK for Windows Store Apps
Universal CRT Headers Libraries and Sources
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30135
Universal CRT Tools x86
WinRT Intellisense UAP - Other Languages
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
SDK ARM Redistributables
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio 2019 Tools for Unity
Windows SDK for Windows Store Apps Tools
Windows SDK ARM Desktop Tools
Microsoft Visual Studio Setup Configuration
Windows SDK Desktop Headers arm
WinRT Intellisense Mobile - en-us
vs_communitymsi
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Universal General MIDI DLS Extension SDK
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Windows 10 Update Assistant
Windows Mobile Extension SDK Contracts
WinRT Intellisense Desktop - Other Languages
Windows SDK Desktop Libs x64
vs_tipsmsi
WinRT Intellisense IoT - Other Languages
Microsoft Visual Studio Setup WMI Provider
Windows SDK for Windows Store Apps Metadata
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Windows SDK Facade Windows WinMD Versioned
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30135
Of Guards And Thieves
The Elder Scrolls V: Skyrim Special Edition
Unity Hub 3.0.0-beta.5
Wacom Tablet
WinRAR 6.02 (64-bit)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Windows App Certification Kit Native Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30135
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30135
Windows SDK for Windows Store Apps DirectX x64 Remote
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual Studio Installer
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.29.30135
VS Script Debugging Common
Windows SDK DirectX x64 Remote
Windows PC Health Check
NVIDIA Graphics Driver 497.09
NVIDIA GeForce Experience 3.24.0.123
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.39.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Application Verifier x64 External Package
Universal CRT Tools x64
Blender
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00002244
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000036A0
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 0000323C
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 00002958
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002B48
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001960
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003F08
C:\Program Files (x86)\Steam\steam.exe 00003AC0
C:\Program Files (x86)\Toolkit\Toolkit.exe 000015AC
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 0000303C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000027D4
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 00001988
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 000032C8
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 000036C8
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00003858
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 0000386C
C:\Program Files\Google\Chrome\Application\chrome.exe 00003D80
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000026A8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000185C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000018FC
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00002078
C:\Program Files\WindowsApps\AppleInc.iTunes_12122.2.54019.0_x64__nzyj5cx40ttqa\AMDS64\AppleMobileDeviceProcess.exe 00002890
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 00003140
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 00003E7C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBar.exe 00002200
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.12013.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 0000300C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.123.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001C28
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.174.631.0_x86__zpdnekdrzrea0\Spotify.exe 0000321C
C:\Users\alton\AppData\Local\Discord\app-1.0.9003\Discord.exe 00001B68
C:\Users\alton\AppData\Local\Microsoft\OneDrive\21.230.1107.0004\FileCoAuth.exe 00003EC0
C:\Users\alton\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001AE8
C:\Users\alton\AppData\Local\Microsoft\Teams\current\Teams.exe 000040A4
C:\WINDOWS\Explorer.EXE 00001098
C:\WINDOWS\System32\svchost.exe 000012DC
C:\WINDOWS\system32\DllHost.exe 0000358C
C:\WINDOWS\system32\SettingSyncHost.exe 0000123C
C:\WINDOWS\system32\conhost.exe 00003880
C:\WINDOWS\system32\sihost.exe 00000830
C:\WINDOWS\system32\svchost.exe 00003974
C:\WINDOWS\system32\taskhostw.exe 00001308
C:\Windows\System32\RuntimeBroker.exe 000022C8
C:\Windows\System32\SecurityHealthSystray.exe 00001AB4
C:\Windows\System32\smartscreen.exe 00000708
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002014
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FD8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000D90
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001DE0
K:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000012A8
K:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002070

---

This is solved already from reinstalling the game.
Can close this issue.

Greetings fellow Eorzean,

We are happy to hear that the issue has been resolved.

This thread will be moved to the 'Closed Concerns' sub forum as a result.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.