Constant DX11 Unexpected error out of NOWHERE

Hey all, I'm gonna do my best to briefly sum up the problem that I'm having in hopes that one of you can help me out. For the first two days of EA I was able to play just fine (after 2 hours in line). When I logged into the game this morning, I was met with a DX11 error that causes the game to crash before I can even get to the title screen. This happens every time that I try to log in using DX11. I am able to log in and play using DX9 but its super unstable and it crashes sending me back to the queue again.

I have tried: reinstalling drivers (audio/gpu), updating windows, and I've reinstalled FF. I use a GOXLR for my system audio which splits things into channels for me, I have also unplugged this/selected my system speakers. None of these have solved the issue, I am still being met with the same issue 12 hours later. The fact that I have changed NOTHING on my system and was able to play fine last night confuses me so much.

Is there anything that I can do to be able to play the game??

This didn't fix the issue for me, but I saw in another post it fixed it for a different user, maybe your luck will be better than mine.

Try

1. Browsing your game files for ffxiv.exe and ffxiv_dx11.exe
For Each:
2. Right click, select "Properties"
3. Go to the Compatibility Tab
4. Check "Disable full screen optimization"

Also, are you using borderless window mode or fullscreen mode? I was using the former, but I will be trying the latter and I will let you know how it goes.

I did try this, checked both and nothing.
I have also tried it in both borderless and full screen as well.

Greetings fellow Eorzean,

We would like you to submit a Final Fantasy XIV system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

Quote:

---

Originally Posted by Darneltia

Greetings fellow Eorzean,

We would like you to submit a Final Fantasy XIV system report. Please go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.' Copy and paste the details shown when replying back to this post.

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

---

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 4002
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32681.625MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 50089.625MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.273GB SYSTEM_FREEDISC_SPACE 123.165GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.745GB SYSTEM_FREEDISC_SPACE 464.985GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 766.842GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.869GB SYSTEM_FREEDISC_SPACE 155.975GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11049.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16340.813 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1c83a5d7cffd7bff\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2020 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Chat (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {9D958E90-07CD-4976-A551-46BF5AFE245C}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2019 18:00:00
SYSTEM_SOUND Dell AW3418DW (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4961D5B8-9FE1-4081-8603-5D349CC4707F}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.35
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/29/2020 18:00:00
SYSTEM_SOUND Game (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {797358E9-9AF5-4323-98EE-D0DC7ACD9D3C}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2019 18:00:00
SYSTEM_SOUND Music (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {367EAC70-0FA2-45DD-9C52-ED1CBF7B70D1}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2019 18:00:00
SYSTEM_SOUND Sample (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {06AEC3BB-3CB6-40EE-ADCF-AD32ECAB2044}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2019 18:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {C549CAB4-CEA8-4459-A1F9-C737B262ACBD}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9088.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/21/2020 18:00:00
SYSTEM_SOUND System (2- TC-Helicon GoXLR)
SYSTEM_SOUND_DEVICE_ID {B68FEF49-F81D-42A6-BC2F-CF7FE5637084}
SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
SYSTEM_SOUND_DRIVER_VERSION 4.67.0.25447
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2019 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {069A9440-E210-11EB-8002444553540000}
SYSTEM_INPUT_NAME kbd6x
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29F37A70-1149-11EC-8001444553540000}
SYSTEM_INPUT_NAME Cam Link 4K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A81D3A10-538B-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A81D6120-538B-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A81D8830-538B-11EC-8003444553540000}
SYSTEM_INPUT_NAME Joystick (Razer Tartarus Pro)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {A81D8830-538B-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A81DAF40-538B-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0B5C7BE0-538C-11EC-8007444553540000}
SYSTEM_INPUT_NAME Razer Tartarus Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {069C1AE0-E210-11EB-8011444553540000}
SYSTEM_INPUT_NAME kbd6x
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {45B95D60-4493-11EC-8002444553540000}
SYSTEM_INPUT_NAME T.16000M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {069C1AE0-E210-11EB-8012444553540000}
SYSTEM_INPUT_NAME Stream Deck
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {069C41F0-E210-11EB-8013444553540000}
SYSTEM_INPUT_NAME kbd6x
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 668 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F921F930-4492-11EC-8001444553540000}
SYSTEM_INPUT_NAME TWCS Throttle
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 8 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {069ABB50-E210-11EB-8004444553540000}
SYSTEM_INPUT_NAME RAMA WORKS M6-B
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0A757740-538C-11EC-8006444553540000}
SYSTEM_INPUT_NAME Controller (Razer Xbox 360 Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {069CB720-E210-11EB-8017444553540000}
SYSTEM_INPUT_NAME AURA LED Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {069D0540-E210-11EB-8019444553540000}
SYSTEM_INPUT_NAME RAMA WORKS M6-B
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {742F67C0-FC27-11EB-8002444553540000}
SYSTEM_INPUT_NAME Logitech Download Assistant
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {069D2C50-E210-11EB-801A444553540000}
SYSTEM_INPUT_NAME RAMA WORKS M6-B
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 668 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0BF4EB50-538C-11EC-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Constant DX11 Unexpected error out of NOWHERE — Mozilla Firefox
Calculator
Calculator
MainWindow
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.4 Beta 3
AIDA64 Extreme v6.33
AMD Chipset Software
GameGlass
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OBS Studio
obs-virtualcam
Razer Synapse
RivaTuner Statistics Server 7.3.2
TC-Helicon GoXLR USB Audio Driver v4.67.0
Steam
StreamElements OBS.Live
AURA Service
ASUS AURA Extension Card HAL
AURA lighting effect add-on
Samsung Magician
FINAL FANTASY XIV ONLINE
ROG Live Service
AURA DRAM Component
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.30.30704
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.30.30704
Universal Holtek RGB DRAM
Flawless Widescreen version 1.0.15
ASUS AURA Motherboard HAL
AMD PCI Driver
ASUS Framework Service
Patriot Viper M2 SSD RGB
ASUS Motherboard
AMD PSP Driver
AMD_Chipset_Drivers
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
AMD Ryzen Balanced Driver
AURA Service
ASUS Update Helper
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
ENE RGB HAL
ASUS AIOFan HAL
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.30.30704
PHISON HAL
GoXLR App version 1.3.3.130
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA VGA Component
ENE IO Driver
Kingston AURA DRAM Component
Patriot Viper DRAM RGB
AMD GPIO2 Driver
ASUS Framework Service
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.30.30704
Streamlabs OBS 1.4.0
7-Zip 19.00 (x64)
RSI Launcher 1.5.4
NZXT CAM 4.30.2
CPUID CPU-Z 1.96
HWiNFO64 Version 7.10
Logitech Options
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Sid Meier's Civilization VI
Tales of Arise
VLC media player
WD_BLACK AN1500
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Patriot Viper DRAM RGB
ASUS AURA Extension Card HAL
Malwarebytes version 4.4.10.144
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Elgato Stream Deck
ASUS AURA Motherboard HAL
Logitech G HUB
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.30.30704
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.30.30704
Bonjour
ASUS AURA VGA Component
Universal Holtek RGB DRAM
Patriot Viper M2 SSD RGB
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Kingston AURA DRAM Component
PHISON HAL
AURA DRAM Component
Windows PC Health Check
NVIDIA Ansel
NVIDIA Control Panel 472.47
NVIDIA Graphics Driver 472.47
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
AURA lighting effect add-on x64
Elgato Control Center
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS Aura SDK
4K Capture Utility
ENE RGB HAL
Microsoft Update Health Tools
ASUS AIOFan HAL
ARMOURY CRATE Lite Service


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00005EF4
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000063F0
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000026D4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000523C
C:\Program Files (x86)\Samsung\Samsung Magician\SamsungMagician.exe 00004614
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000077C4
C:\Program Files (x86)\Steam\steam.exe 00004CD4
C:\Program Files (x86)\TC-Helicon\GOXLR\GoXLR App.exe 000024F8
C:\Program Files\Elgato\ControlCenter\ControlCenter.exe 00003CE4
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 0000060C
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 00004580
C:\Program Files\GameGlass\gameglass.exe 0000675C
C:\Program Files\LGHUB\lghub.exe 00007E14
C:\Program Files\LGHUB\lghub_agent.exe 00007DA0
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000264C
C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 00006A18
C:\Program Files\Mozilla Firefox\firefox.exe 00006388
C:\Program Files\NZXT CAM\NZXT CAM.exe 00005474
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Cortana.exe 000060DC
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2110.13603.0_x64__8wekyb3d8bbwe\Win32Bridge.Server.exe 000062CC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00005B38
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000014F4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21111.120.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003404
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 00003B40
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 000009D0
C:\Users\Blake Bohner\AppData\Roaming\Elgato\StreamDeck\Plugins\com.mhwlng.starcitizen.sdPlugin\com.mhwlng.starcitizen.exe 000045F4
C:\Users\Blake Bohner\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00004600
C:\Users\Blake Bohner\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe 00004738
C:\Windows\Explorer.EXE 0000297C
C:\Windows\System32\CompPkgSrv.exe 00006AB8
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_74518f403e753586\RtkAudUService64.exe 00004960
C:\Windows\System32\RuntimeBroker.exe 00001D48
C:\Windows\System32\SecurityHealthSystray.exe 00003B80
C:\Windows\System32\oobe\UserOOBEBroker.exe 00006D8C
C:\Windows\System32\smartscreen.exe 0000329C
C:\Windows\System32\svchost.exe 000069A8
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00003A8C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000032D4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00003148
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003D60
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000050D0
C:\Windows\system32\ApplicationFrameHost.exe 000071E0
C:\Windows\system32\DllHost.exe 00003674
C:\Windows\system32\NhNotifSys.exe 00003C54
C:\Windows\system32\SearchProtocolHost.exe 00001C9C
C:\Windows\system32\SettingSyncHost.exe 00002634
C:\Windows\system32\conhost.exe 00004744
C:\Windows\system32\sihost.exe 0000268C
C:\Windows\system32\svchost.exe 00006250
C:\Windows\system32\taskhostw.exe 00002404
C:\Windows\system32\wbem\unsecapp.exe 00002A74
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000078C0
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00007764


Here is the system information that you requested. I really hope that you can help me address this issue as at this point I am unable to even launch the game on my own computer.