Loss of some audio when switching between output devices

Date & Time: December 6, 2021 @ 7:30a PST
Frequency: Always
World name: Zalera
Character name: Niya Tae
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Bard / 85
Party or solo: Solo
Race: Miqo'te F
In-game time: 8:00p
Area and coordinates: The Lavender Beds ( 10.7 , 12.1 )
Housing: N/A
Steps:
1. Switching the output audio device from speaker to headset or vice versa
2. via the Windows taskbar or Windows settings sound control panel
3. will cause all in-game audio to stop playing with the exception of
4. background music and system sounds.
5. This can only be remedied by shutting down the game and relaunching.

Connection Specs
ISP: Xfinity (Comcast)
Connection Type: Cable
Connection Speed: 600 down / 18 up Mbps
Modem maker/model number: Technicolor CGM4140COM

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\-----\Documents
FINAL FANTASY XIV ONLINE C:\Games\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

// FFXIV Sys Info software is incorrectly detecting the OS build which in reality is 21H2 OS Build 19044.1387
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz (20 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 20 SYSTEM_CORE_PHYSICS 10
SYSTEM_BIOS 1.0.8
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32568.672MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37432.672MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 937.239GB SYSTEM_FREEDISC_SPACE 427.301GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 913.903GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 7806.406 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16284.336 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 7806.406 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16284.336 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0372545.inf_amd64_56d459236871c3f2\B372333\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.13025.5005
SYSTEM_GRAPHICS_DRIVER_DATE 10/4/2021 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {69473130-5724-4784-AB4E-F8C6E66BCF36}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8996.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2020 16:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {A43231C1-D5C0-4F96-8B26-5393C7ECB8A3}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8996.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2020 16:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {CD981C45-97A3-4FBD-8824-E33F8ED86EDC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8996.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2020 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F2F7960-097F-11EB-8001444553540000}
SYSTEM_INPUT_NAME Alienware 510K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 18 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F2FC780-097F-11EB-8002444553540000}
SYSTEM_INPUT_NAME Alienware 510K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F398B80-097F-11EB-8008444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {4F2FC780-097F-11EB-8004444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F2FC780-097F-11EB-8003444553540000}
SYSTEM_INPUT_NAME Alienware 610M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F396470-097F-11EB-8005444553540000}
SYSTEM_INPUT_NAME Alienware 610M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4F398B80-097F-11EB-8006444553540000}
SYSTEM_INPUT_NAME Alienware 510K
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV
Sticky Notes
Settings
Alienware Command Center
Alarms & Clock
Microsoft Text Input Application
Killer Control Center


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Adobe Media Encoder 2021
Baldur's Gate
Adobe Animate 2021
Google Chrome
Alienware Command Center Suite
CyberLink Media Suite 15
Microsoft Edge
Microsoft Edge Update
Adobe Photoshop 2021
Steam
UXP WebView Support
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
CyberLink Media Suite 15
CyberLink Power2Go 8
FINAL FANTASY XIV ONLINE
CyberLink BD Advisor 2
EverQuest Titanium
CyberLink PowerDVD 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 ENU
ODD Auto Firmware Update
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30037
Turbo ODD
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Fusion Service
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Adobe Refresh Manager
Adobe Acrobat Reader DC
CyberLink PowerBackup 2
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
CyberLink PowerProducer 5.5
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
CyberLink LabelPrint 2.5
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Alienware OC Controls
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Alienware SupportAssist Remediation
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
The Witcher Enhanced Edition
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Alienware CC Components for AWCC (1.1.22.0)
AMD Software
Microsoft Office Professional 2019 - en-us
The Bard's Tale IV: Director's Cut
Darkest Dungeon®
Edge Of Eternity
Sid Meier's Civilization VI
Divinity: Original Sin 2
Sword Art Online: Hollow Realization Deluxe Edition
BATTLETECH
FINAL FANTASY XV WINDOWS EDITION
Sekiro™: Shadows Die Twice
The Bard's Tale Trilogy
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
RstDowngradeGuard
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
AMD DVR64
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Alienware Update for Windows Universal
Alienware Command Center Suite
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30037
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Fusion Service
Killer Wireless Driver UWD
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) LMS
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Alienware OCControls Service Installer
Intel(R) Management Engine Driver
AMD Settings
OptaneDowngradeGuard
Alienware SupportAssist OS Recovery Plugin for Alienware Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Dynamic Application Loader Host Interface Service
Intel(R) Management Engine Components
AMD WVR64
Windows PC Health Check
Branding64
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30037
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Dell SupportAssist
Alienware SupportAssist Remediation
Microsoft Update Health Tools
Xerox Desktop Print Experience 5.0
Intel(R) Icls
Alienware Mobile Connect Drivers


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002790
C:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000022C0
C:\Games\Steam\Steam.exe 00000C90
C:\Games\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00000FB8
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00003F10
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00000688
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00001F94
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 00001504
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 000029E0
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 00002008
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 00003CB4
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00003FB8
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00003B70
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00003028
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 00003C4C
C:\Program Files\Alienware\Alienware Command Center\AWCC.Background.Server.exe 00003CC4
C:\Program Files\Dell\DellDataVault\atiw.exe 0000278C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.7.0_x64__htrsf667h5kn2\AWCC.exe 0000409C
C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.4.7.0_x64__htrsf667h5kn2\GameLibrary\GameLibraryAppService.exe 000041B0
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_4.1.6.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 00002490
C:\Program Files\WindowsApps\Microsoft.WindowsAlarms_10.2101.28.0_x64__8wekyb3d8bbwe\Time.exe 000043B0
C:\Program Files\WindowsApps\RivetNetworks.KillerControlCenter_2.2.3246.0_x64__rh07ty8m5nkag\KillerControlCenter_v2\KillerControlCenter.exe 0000251C
C:\Windows\Explorer.EXE 00003064
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000153C
C:\Windows\System32\GameBarPresenceWriter.exe 00001EE4
C:\Windows\System32\RtkAudUService64.exe 00000D4C
C:\Windows\System32\RuntimeBroker.exe 00000F44
C:\Windows\System32\SecurityHealthSystray.exe 00003164
C:\Windows\System32\SystemSettingsBroker.exe 00003568
C:\Windows\System32\oobe\UserOOBEBroker.exe 00003CA0
C:\Windows\System32\smartscreen.exe 00002840
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000FE4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002F6C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000020F0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002124
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00003CC0
C:\Windows\system32\ApplicationFrameHost.exe 00002BA4
C:\Windows\system32\DllHost.exe 000004D4
C:\Windows\system32\SettingSyncHost.exe 00002D2C
C:\Windows\system32\conhost.exe 000028CC
C:\Windows\system32\sihost.exe 00001F38
C:\Windows\system32\svchost.exe 00001490
C:\Windows\system32\taskhostw.exe 00003994

クリップボードにコピーしました。

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Gamepad Manufacturer: Sony
Gamepad Model Name: Dualshock 4
Gamepad Part Number: CUH-ZCT2U

Browser Information
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- Internet Explorer Version: 21H2 (OS Build 19044.1387)