I don't accept your apology
Your answers was unacceptable. The 7 days extra is not going to make me feel better.
You want to say sorry? How about if we get dced in the game, give us 5 mins to log back instead of putting us in a queue? Or better yet, make it if we get dc out of a queue give us longer time to get back in, for our spot.
The extra 7 days you can stick that where the sun don't shine. It means very little when you understood this was going to happen, but did not make it any easier on us.
Also, seeing the replies already, At least I get my money worth calling out this community.