Have been experiencing these DX11 crashes since several weeks before EW.
Hello, I am also experiencing these DirextX 11 errors and random crash, even before EW. It started several weeks before EW when I built a new PC (all the hardwares are new except for the RAM).
I've tried:
- clean installing the Windows, both Windows 10 and 11.
- reinstalling the game
- reinstalling GPU drivers (also via DDU)
- disabled all hardware accelerations and overlays of Discord, Windows, and other sofwares.
- deleting all my character data in My Documents/My Games/ folder
- updating GPU and other drivers
- checking Windows updates
- and many more
My spec:
Motherboard ASRock B450M Steel Legend
AMD Ryzen 5 5600X
RAM Corsair Vengeance 2x8GB
NVIDIA Geforce RTX 3060 Ti
SSD Samsung EVO 970
The crash is random, sometimes it can be during a cutscene, during raids, and sometimes when I'm on a field, or even when I'm doing nothing (idle). I' resetted my Windows and reinstalled the game for more than 3 times in a week just to try things, and still nothing successful. I reached the point where I am stressed, especially during this time when we need to requeue for a long time after getting crash. Please SE and Yoshida, I don't know anymore. Please help me.
This is my SI from the launcher.
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS P4.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16310.324MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19254.324MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.273GB SYSTEM_FREEDISC_SPACE 130.913GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 131.737GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.869GB SYSTEM_FREEDISC_SPACE 159.528GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8050.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8155.162 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_8bc308c23999e3a9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_8bc308c23999e3a9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_8bc308c23999e3a9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmd.inf_amd64_8bc308c23999e3a9\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7141
SYSTEM_GRAPHICS_DRIVER_DATE 7/12/2021 07:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C5259C19-8D10-43B9-9FBF-C45DF59B66D0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 07:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D76C1C30-849C-4A2F-9EF9-A147462C217E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 07:00:00
SYSTEM_SOUND Mi Monitor (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F4897736-8DA8-40A6-92B5-7E55685E1985}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/12/2021 07:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10FABCE0-5582-11EC-8001444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {10FB5920-5582-11EC-8002444553540000}
SYSTEM_INPUT_NAME Mechanical Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F2D3340-5584-11EC-8005444553540000}
SYSTEM_INPUT_NAME Controller (Xbox One For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 16 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {10FB8030-5582-11EC-8003444553540000}
SYSTEM_INPUT_NAME Controller (XBOX 360 For Windows)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
FINAL FANTASY XIV Support Center and 5 more pages - Personal - Microsoft Edge
NVIDIA Control Panel
Microsoft Store
Microsoft Store
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Steam
FINAL FANTASY XIV Online
Microsoft Update Health Tools
Windows PC Health Check
Immerse Gamepack FINAL FANTASY XIV Edition version 1.0.3.9
NVIDIA Graphics Driver 471.41
NVIDIA Install Application
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002258
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00002028
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000273C
C:\Program Files (x86)\Steam\steam.exe 000024E4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00001A84
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002A54
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000228C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001A6C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.53.77.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 00002164
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1002.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000007AC
C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.961.0_x64__56jybvy8sckqj\nvcplui.exe 00002788
C:\Windows\Explorer.EXE 00001394
C:\Windows\System32\CompPkgSrv.exe 000003A8
C:\Windows\System32\RuntimeBroker.exe 000003D4
C:\Windows\System32\SecurityHealthSystray.exe 00002458
C:\Windows\System32\smartscreen.exe 000032AC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00001C54
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000017F4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000016F4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000054C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000017B8
C:\Windows\system32\ApplicationFrameHost.exe 00000798
C:\Windows\system32\DllHost.exe 000014B8
C:\Windows\system32\SettingSyncHost.exe 00001BAC
C:\Windows\system32\sihost.exe 00000B48
C:\Windows\system32\svchost.exe 00002E2C
C:\Windows\system32\taskhostw.exe 000010A8