I bought a Fantasia and got into the game yesterday and used it, then logged out and lost connection to the lobby server because of server congestion. When I logged back in there was no option to change my character's race/appearance, so I logged back into my character after waiting in queue and the Fantasia was gone.
I didn't get to use my Fantasia and I'm wondering what I need to do to get another one or fix the fact that I was not able to use my first one.