Lobby server crashing NEEDS handled
Look, I'm a reasonable person. I've been playing MMOs for the past 20 years. I've been playing FFXIV since 1.0. I've been here for every expansion, and every single expansion to some degree has never been able to fix the fact your queue system is utterly busted. Somehow, in any other MMO I've played, barring complete technical failure a queue is a queue. You get in at 300, 600, 2800, whatever. You go through the line, you're in.
This is the only MMO I've played where I've watched the queue go from 3000, to 700, error out, up to 4700, down to 1000, error, up to 6000, repeat ad nauseam. This is really inexcusable. No one would be mad if we got shoved in a queue and got to play when we get to the end, even if it's hours of waiting. But that it's been four expansions of this, it's still not fixed, and it's somehow worse than ever is ridiculous.
Figure out how to keep people's place in line already. It's insane people who've been waiting in line for three hours are at the mercy of everyone else hammering the server just shoving them right out of their spot.