Game crashes in the middle of loading into Old Sharlayan

Game crashed during the cutscene leading in to arrival at Old Sharlayan. Game encounters an unexpected error and crashes every time just as my character loads in.

The Error message reads as follows:
"An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-11-27_14:20

ffxiv_dx11.exe+1611F4F
ffxiv_dx11.exe+1B2807
ffxiv_dx11.exe+1A92BB
ffxiv_dx11.exe+1A3718
ffxiv_dx11.exe+1A244E
ffxiv_dx11.exe+19CDE2
ffxiv_dx11.exe+1455619
KERNEL32.DLL+154E0"

Date & Time: 10:27 AM CST 12/03/2021
Frequency: Always
World name: Primal
Character name: Zerinas Verox
Party or solo: Solo
Steps:
1. Crash during the cutscene before Old Sharlayan
2. Attempt to load back into the game using the same character
3. Get crash error message and game force closes

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\AnthonyGamerZone\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22000.co_release.210604-1628)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.D0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16333.254MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18765.254MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.289GB SYSTEM_FREEDISC_SPACE 193.311GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.387GB SYSTEM_FREEDISC_SPACE 799.508GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.627 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660 SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.627 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/8/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND C32F391 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2D621E18-C8DE-483C-B03C-7BC8C941A6BE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00
SYSTEM_SOUND ED320QR S (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3286CE22-ECC4-4504-9400-589A9702D419}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/22/2021 18:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {61597705-9B1E-4BAE-8FF6-E30F668CF41F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 18:00:00
SYSTEM_SOUND Headphones (Oculus Virtual Audio Device)
SYSTEM_SOUND_DEVICE_ID {14027681-0E3D-4345-98AF-97BC5539EDC1}
SYSTEM_SOUND_DEVICE_NAME oculusvad.sys
SYSTEM_SOUND_DRIVER_VERSION 0.12.6.503
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2020 18:00:00
SYSTEM_SOUND Speakers (FaceRig Virtual Audio Driver)
SYSTEM_SOUND_DEVICE_ID {4061C794-3940-478E-BC53-FA8173CE1B92}
SYSTEM_SOUND_DEVICE_NAME Larmkanal.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/31/2015 18:00:00
SYSTEM_SOUND Speakers (NVIDIA RTX Voice)
SYSTEM_SOUND_DEVICE_ID {5250AA36-E801-49B8-8B1E-2B371EA4D578}
SYSTEM_SOUND_DEVICE_NAME nvrtxvad64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.0.0.2
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/1/2020 18:00:00
SYSTEM_SOUND Speakers (SteelSeries Arctis 1 Wireless)
SYSTEM_SOUND_DEVICE_ID {46B6F0C2-9C98-4FEF-BFC3-AF91792D2111}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22000.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/4/2021 18:00:00
SYSTEM_SOUND Speakers (Virtual Desktop Audio)
SYSTEM_SOUND_DEVICE_ID {F988B3AA-DF4C-467B-8E4C-9C79228F19CB}
SYSTEM_SOUND_DEVICE_NAME vdvad.sys
SYSTEM_SOUND_DRIVER_VERSION 1.5.0.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/12/2019 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {455C43E0-7C4E-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B77AB4A0-C1F2-11EA-8004444553540000}
SYSTEM_INPUT_NAME Pentablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7BEBFE80-241C-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 1 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF976620-C1F2-11EA-8008444553540000}
SYSTEM_INPUT_NAME 6 inch PenTablet
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E2641E0-DF49-11EA-8001444553540000}
SYSTEM_INPUT_NAME Onn Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8192 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21ABE9B0-DF4A-11EA-8004444553540000}
SYSTEM_INPUT_NAME HHT-Tech Hid Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E269000-DF49-11EA-8002444553540000}
SYSTEM_INPUT_NAME Onn Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {21AD2230-DF4A-11EA-8005444553540000}
SYSTEM_INPUT_NAME HHT-Tech Hid Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94DE48B0-2954-11EC-8001444553540000}
SYSTEM_INPUT_NAME HyperX SoloCast
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8E26B710-DF49-11EA-8003444553540000}
SYSTEM_INPUT_NAME Onn Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94DE6FC0-2954-11EC-8002444553540000}
SYSTEM_INPUT_NAME HyperX SoloCast
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {455CE020-7C4E-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7BEC73B0-241C-11EB-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 1 Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B77ADBB0-C1F2-11EA-8007444553540000}
SYSTEM_INPUT_NAME Pentablet HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

general - Discord
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Windows Input Experience