Worst Customer Experience Ever

Hello,

As the title shows, I took day off from work to play the game just like any other ffxiv player and I was so excited but it ended up being the worst gaming experience I ever had in my entire gaming life.

Woke up 2 hours before servers went live to get everything ready and enjoy the game, but I ended up experience the 2002, 4004 errors for almost 2 hours and when I managed to get into the game I had the chance to play for 20-30 mins and got kicked for no reason, then I had to wait in queue for 2 and a half hours then my router reset and since the game doesn't have a safety window for people that had technical issues, I waited 3 more hours again in queues and the second I got in again another error popped saying ''World is full and you have to try again later''.

My entire day off was basically a queue simulator while watching other people on twitch playing the game without any issues.

SE you were aware of the hype around the game since Asmongold came in, but you didn't invest on anything to make our launch experience memorable but instead you did everything to make it the worst experience ever.

I know that Yoshi P will come out and apologize again but an apology isn't enough to make up for this whole mess which is unfortunate.

We always said that SE care about their player base but this shows that we were wrong.

Thanks for making my early access experience a nightmare even worse than new world release.

You should really at least read this:


https://na.finalfantasyxiv.com/lodes...0e73ebb986a6ee


They delayed also in part just to try and alleviate exactly this issue. It's not that they didn't see this coming, they really tried their best to please their fan base given the resources they had available.


It was this or delay until the pandemic starts to let up /shrug

I did read it when it was posted but this is just not acceptable, having an hour or two queue is fine but not being able to play the game is just NOT.

Even the ''Visit another world'' feature isn't available it says unable to do so and this since the servers went live.

It's unfortunate that this happened, but it was not unexpected. It seems that the EU servers got hit particularly hard with server instability - on NA we were able to get in within an hour and have been stable since then.

Quote:

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Originally Posted by Catwho

It seems that the EU servers got hit particularly hard with server instability

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Not only.

Queue on Odin (Light EU) currently looks like it will take 6 hrs and up.

Quote:

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Originally Posted by Perplexity

Hello,

As the title shows, I took day off from work to play the game just like any other ffxiv player and I was so excited but it ended up being the worst gaming experience I ever had in my entire gaming life.

Woke up 2 hours before servers went live to get everything ready and enjoy the game, but I ended up experience the 2002, 4004 errors for almost 2 hours and when I managed to get into the game I had the chance to play for 20-30 mins and got kicked for no reason, then I had to wait in queue for 2 and a half hours then my router reset and since the game doesn't have a safety window for people that had technical issues, I waited 3 more hours again in queues and the second I got in again another error popped saying ''World is full and you have to try again later''.

My entire day off was basically a queue simulator while watching other people on twitch playing the game without any issues.

SE you were aware of the hype around the game since Asmongold came in, but you didn't invest on anything to make our launch experience memorable but instead you did everything to make it the worst experience ever.

I know that Yoshi P will come out and apologize again but an apology isn't enough to make up for this whole mess which is unfortunate.

We always said that SE care about their player base but this shows that we were wrong.

Thanks for making my early access experience a nightmare even worse than new world release.

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Have you heard about the hours-long queues for New World? Worst Ever is a bit of an exaggeration.

But then again, 3,000 to 4,000 on the waiting list is a long time to be disconnected.

...its like they didn't warn us of this.
Except, they did.

I accept that there will be problems but after 9 hours this not acceptable at all 9h now I can't enter the game, I bought your game in advance and this is what I deserve?

Quote:

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Originally Posted by Ciri-Fiona

I accept that there will be problems but after 9 hours this not acceptable at all 9h now I can't enter the game, I bought your game in advance and this is what I deserve?

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So what do you want FF14 Devs to do? Magically appearify semiconductors? Make it so the pandemic doesn't exist anymore? Skirt around government laws to do things under the table?

Like, I don't get what you want to happen?

Quote:

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Originally Posted by DBriggs304

...its like they didn't warn us of this.
Except, they did.

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It would have been nice if they had provided more EU servers. They are completely full since a long time already. Just warning people does not improve the situation.