Items from MogStation didn't appear in my mailbox

Hi
About 2,5h ago i buy Fantasia in MogStation but i didn't get this in game :(
I have only one character so no chance for mistake, payment goes well, got mail with purchase complete.
It's my first time buying something in MogShop so mayby i just have to wait a lil bit longer? Or it's a new expansion fault?:confused:
Thanks for all answers <3

You're not the only one. Plenty of people sitting around a delivery moogle that have purchased something 2+ hours ago now and nothing. I guess we can't have a good launch and have other things work properly too.

Greetings everyone and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. However, we advise contacting a Game Master in game using the /supportdesk command as they should be able to assist further. This thread will be moved over to 'Separate Support Required'.

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