MAC Game Glitches Every 2.5-3 Seconds

Hello,

I run XIV on a PS4 and on my MAC. My mac version results in glitches or freezes every 2-3 seconds.

- This will begin happening the longer I play or if I sit the controller down for just a minute or two.
- It has been going on for months
- I have uninstalled and reinstalled the game
- this does not happed at all on my ps4
- typically closing the game and relaunching will stop the glitches for a short while
- My MAC specs are as follows:

iMac (Retina 4k, 21.5 inch 2017)
Processor 3.4 GHz Quad-Core Intel Core i5
Memory 8 GB 2400 MHz DDR4
Graphics Radeon Pro 560 4 GB

Any suggestions on troubleshooting? The freeze make it unplayable because it skips inputs. I have no clue where to start.

Thank you!

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. The error you are describing could be due to the device not being compatible with Final Fantasy XIV.

To clarify a bit more, please provide additional information: (Select Apple Icon in top left corner > About This Mac)

Displays information:
Storage limit:
Storage Usage:
OS version:
Have you attempted to lower the FPS and graphics settings?

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