Strange DX11 Error

Hello everyone!

I'm starting this thread in the hopes of helping out a friend, since they're using the Free Trial and do not have access to the forums.

They've been playing FFXIV for a bit then the game crashed with an error. They tried starting the game back up, but it doesn't get past the "SQUARE ENIX" logo and it will crash, showing an error.

Below, I've collected multiple screenshots of the errors they've encountered.

https://imgur.com/a/aJg7Jyu

Besides that, here is the System Information they've generated through the launcher:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\petra\OneDrive\Documents
FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS A.00
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16335.063MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 19919.063MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.522GB SYSTEM_FREEDISC_SPACE 55.024GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.488GB SYSTEM_FREEDISC_SPACE 0.453GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 929.586GB SYSTEM_FREEDISC_SPACE 501.559GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.976GB SYSTEM_FREEDISC_SPACE 0.347GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.531 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 970
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4043.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.531 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1360 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_b7184c0e1c94c102\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9676
SYSTEM_GRAPHICS_DRIVER_DATE 11/9/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 24G1WG4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DEF80D17-B643-44B8-8A78-400713D16C18}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.94
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/23/2021 02:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {85850949-88CB-44BA-AAEF-FA0D3A969096}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9205.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2021 02:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {85B3F0D7-FF1B-458E-8557-CA028F4BC6F9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9205.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/13/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A09BE930-0EF9-11EB-8004444553540000}
SYSTEM_INPUT_NAME HP Webcam HD 2300
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0997830-0EF9-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A09B7400-0EF9-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0990300-0EF9-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A0A5D440-0EF9-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Laser Game Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Axne - Discord
CreativeMonkeyz - Twitch - Opera
Settings
Settings
Microsoft Text Input Application
Apps | Microsoft Teams
BEST ANIME OPENINGS AND ENDINGS COMPILATION #10 [FULL SONGS] - YouTube - Opera
Downloads

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Divinity: Original Sin 2
Visual Studio Build Tools 2017
Visual Studio Community 2019
AMD Chipset Software
Arduino
Erlang OTP 22 (10.7)
Erlang OTP 23.1.5 (11.1.3)
FileZilla Client 3.56.2
heroku
LogMeIn Hamachi
Microsoft Azure Storage Emulator - v5.10
Microsoft Edge
Microsoft Edge Update
Microsoft Help Viewer 2.3
Notepad++ (32-bit x86)
Overwolf
Photon_WorkShop_V2.0.23_Basic_Edition
PyCharm Community Edition 2020.3.3
RabbitMQ Server 3.8.9
Steam
WebStorm 2020.2.3
WinRT Intellisense UAP - Other Languages
WinRT Intellisense Desktop - en-us
ClickOnce Bootstrapper Package for Microsoft .NET Framework
vs_communitymsi
Universal CRT Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft TestPlatform SDK Local Feed
Windows IoT Extension SDK
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29910
Windows Software Development Kit - Windows 10.0.18362.1
Microsoft ASP.NET Diagnostic Pack for Visual Studio
Universal CRT Extension SDK
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
icecap_collectionresourcesx64
Windows Mobile Extension SDK Contracts
Windows App Certification Kit x64
Windows SDK Desktop Libs arm64
Microsoft .NET Framework 4.7.2 Targeting Pack
Microsoft Windows Desktop Runtime - 3.1.12 (x86)
Microsoft .NET Framework 4.5.2 Multi-Targeting Pack
Microsoft .NET Host FX Resolver - 5.0.3 (x86)
Windows SDK ARM Desktop Tools
Windows SDK Modern Versioned Developer Tools
Windows SDK for Windows Store Apps Libs
Windows SDK Desktop Libs x86
WinRT Intellisense UAP - Other Languages
Java 8 Update 311
vs_clickoncebootstrappermsires
vs_minshellinteropmsi
Kits Configuration Installer
Microsoft SQL Server Management Studio - 18.8
FINAL FANTASY XIV ONLINE
Microsoft .NET Framework 4.6 Targeting Pack
Windows SDK EULA
Windows SDK Desktop Tools arm64
Windows Mobile Extension SDK
vs_clickoncesigntoolmsi
Microsoft Visual C++ 2019 X86 Debug Runtime - 14.28.29910
Windows SDK Desktop Libs arm
Integration Services
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Windows SDK Redistributables
icecap_collectionresources
Windows SDK for Windows Store Apps Contracts
WinRT Intellisense IoT - en-us
Windows SDK for Windows Store Apps
Windows Desktop Extension SDK Contracts
Windows SDK
MySQL for Visual Studio 1.2.9
Windows IoT Extension SDK Contracts
Windows SDK Desktop Headers arm
Microsoft Azure Storage Emulator - v5.10
Launcher Prerequisites (x64)
Windows SDK Desktop Headers arm64
Windows SDK Desktop Headers arm64
MySQL Installer - Community
Windows SDK Desktop Headers x64
Microsoft ASP.NET Web Tools Packages 16.0 - ENU
Java Auto Updater
Windows SDK Signing Tools
Microsoft Analysis Services OLE DB Provider
Windows Phone SDK 8.0 Assemblies for Visual Studio 2019
Windows SDK Desktop Libs arm64
Windows SDK DirectX x86 Remote
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29910
Windows SDK Desktop Tools x86
Windows SDK Desktop Libs x64
TypeScript SDK
Microsoft .NET Framework 4.5 Multi-Targeting Pack
Windows SDK Signing Tools
Windows App Certification Kit SupportedApiList x86
Windows Team Extension SDK Contracts
Browser for SQL Server 2019
Windows SDK EULA
Universal CRT Redistributable
Windows SDK for Windows Store Apps Metadata
Windows Software Development Kit - Windows 10.0.17763.132
vs_minshellmsi
HW
Windows SDK for Windows Store Apps Headers
WinRT Intellisense PPI - en-us
SDK ARM Redistributables
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack
Windows SDK Desktop Headers x64
WinRT Intellisense IoT - Other Languages
WinRT Intellisense UAP - en-us
MSI Development Tools
vs_vswebprotocolselectormsi
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29910
vs_filehandler_amd64
Windows Team Extension SDK
Universal General MIDI DLS Extension SDK
Windows Mobile Extension SDK Contracts
Microsoft Windows Desktop Runtime - 5.0.3 (x86)
WinAppDeploy
Microsoft System CLR Types for SQL Server 2019 CTP2.2
SDK ARM Additions
MySQL Connector J
Universal CRT Headers Libraries and Sources
WinRT Intellisense PPI - Other Languages
Windows SDK for Windows Store Apps Headers
Windows SDK Desktop Tools x64
Universal CRT Extension SDK
IntelliTraceProfilerProxy
WinRT Intellisense IoT - en-us
WinRT Intellisense Desktop - Other Languages
AMD PCI Driver
Windows SDK Desktop Tools x64
WinRT Intellisense PPI - en-us
Microsoft Visual C++ 2005 Redistributable
Universal CRT Redistributable
AudioRelay version 0.12.4
Windows SDK Desktop Headers x86
Microsoft ASP.NET Core 5.0.3 Shared Framework (x86)
Microsoft .NET Framework 4.6.1 Targeting Pack
WinAppDeploy
Windows SDK for Windows Store Apps DirectX x86 Remote
vs_SQLClickOnceBootstrappermsi
WinRT Intellisense Mobile - en-us
Windows SDK for Windows Store Apps DirectX x86 Remote
Windows Desktop Extension SDK Contracts
Microsoft .NET Framework 4.8 SDK
Microsoft Visual Studio Tools for Applications 2017 x86 Hosting Support
vs_communitymsires
AMD PSP Driver
Windows SDK Desktop Libs arm
Web Companion
Windows SDK for Windows Store Managed Apps Libs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WinRT Intellisense PPI - Other Languages
Windows SDK Desktop Tools arm64
Windows IoT Extension SDK
Universal CRT Tools x86
Windows SDK for Windows Store Apps Metadata
AMD Ryzen Balanced Driver
Epic Games Launcher
Microsoft Visual C++ 2005 Redistributable
Windows SDK for Windows Store Apps Tools
Windows SDK Facade Windows WinMD Versioned
VS Immersive Activate Helper
Windows Team Extension SDK
Visual Studio 2017 Isolated Shell for SSMS
AMD SBxxx SMBus Driver Alpha
Adobe Refresh Manager
Adobe Acrobat Reader DC - Romanian
Windows IoT Extension SDK Contracts
vs_devenvmsi
AMD_Chipset_Drivers
Windows SDK Desktop Libs x64
WinRT Intellisense UAP - en-us
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Windows Mobile Extension SDK
Windows Desktop Extension SDK
Microsoft .NET Framework 4.7.2 Targeting Pack (ENU)
Promontory_GPIO Driver
vs_BlendMsi
vs_FileTracker_Singleton
Windows SDK for Windows Store Apps Tools
MySQL Documents 8.0
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Help Viewer 2.3
Windows SDK Desktop Headers arm
Windows SDK for Windows Store Apps Contracts
Windows SDK Modern Versioned Developer Tools
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29910
Windows SDK Desktop Headers x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows SDK Facade Windows WinMD Versioned
Universal CRT Headers Libraries and Sources
Microsoft Visual Studio Setup Configuration
icecap_collection_neutral
Universal General MIDI DLS Extension SDK
Arc
Windows SDK for Windows Store Managed Apps Libs
Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
vs_filehandler_x86
vs_Graphics_Singletonx86
Windows SDK Desktop Libs x86
Windows SDK for Windows Store Apps Libs
Microsoft .NET Runtime - 5.0.3 (x86)
MSI Development Tools
Windows SDK Modern Non-Versioned Developer Tools
vcpp_crt.redist.clickonce
vs_tipsmsi
Python Launcher
Microsoft Visual Studio Setup WMI Provider
WinRT Intellisense Desktop - en-us
Windows SDK AddOn
WinRT Intellisense Desktop - Other Languages
WinRT Intellisense IoT - Other Languages
AMD GPIO2 Driver
Windows SDK ARM Desktop Tools
Windows Desktop Extension SDK
LogMeIn Hamachi
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
vs_minshellmsires
Windows Team Extension SDK Contracts
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
WinRT Intellisense Mobile - en-us
Windows SDK Desktop Tools x86
MySQL Connector Net 8.0.22
MySQL Examples and Samples 8.0
Entity Framework 6.2.0 Tools for Visual Studio 2019
Microsoft Visual Studio Tools for Applications 2017
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft .NET Core Runtime - 3.1.12 (x86)
vs_clickoncebootstrappermsi
Microsoft ASP.NET Core 3.1.12 Shared Framework (x86)
Docker Desktop
Git version 2.28.0
Microsoft Azure Compute Emulator - v2.9.6
Microsoft SQL Server 2019 (64-bit)
Microsoft SQL Server 2019 (64-bit)
PostgreSQL 13
PostgreSQL 14
Microsoft Project - en-us
Microsoft Office Professional Plus 2019 - en-us
DARK SOULS™ II: Scholar of the First Sin
Wallpaper Engine
TeamViewer
Microsoft Visio - en-us
VLC media player
WinRAR 5.91 (64-bit)
IIS 10.0 Express
SQL Server 2019 Database Engine Services
SQL Server Management Studio
Microsoft .NET Core AppHost Pack - 3.1.12 (x64_arm)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29910
IIS Express Application Compatibility Database for x64
Microsoft .NET Core 2.1 Templates 5.0.200 (x64)
SQL Server 2019 Common Files
Application Verifier x64 External Package
Microsoft Azure Compute Emulator - v2.9.6
MTG Arena
Microsoft SQL Server 2019 Setup (English)
Windows Subsystem for Linux Update
IntelliTraceProfilerProxy
MySQL Router 8.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
DiagnosticsHub_CollectionService
Microsoft .NET Core AppHost Pack - 3.1.12 (x64)
SQL Server 2019 XEvent
Windows App Certification Kit Native Components
SQL Server 2019 XEvent
SSMS Post Install Tasks
Python 3.9.0 pip Bootstrap (64-bit)
SQL Server 2019 SQL Diagnostics
Microsoft Update Health Tools
Microsoft VSS Writer for SQL Server 2019
Microsoft Web Deploy 4.0
Microsoft SQL Server 2019 T-SQL Language Service
Microsoft .NET Core Targeting Pack - 3.1.0 (x64)
Microsoft .NET AppHost Pack - 5.0.3 (x64)
Microsoft .NET Targeting Pack - 5.0.0 (x64)
MySQL Server 8.0
Microsoft Windows Desktop Runtime - 5.0.3 (x64)
Python 3.9.0 Utility Scripts (64-bit)
Python 3.9.0 Documentation (64-bit)
Node.js
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Command Line Utilities 15 for SQL Server
Python 3.9.0 Standard Library (64-bit)
Python 3.9.0 Tcl/Tk Support (64-bit)
Microsoft .NET Host FX Resolver - 5.0.3 (x64)
Microsoft .NET AppHost Pack - 5.0.3 (x64_arm64)
Microsoft .NET Host - 5.0.3 (x64)
Microsoft .NET Core 5.0 Templates 5.0.200 (x64)
Python 3.9.0 Add to Path (64-bit)
SQL Server Management Studio
Universal CRT Tools x64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft SQL Server 2019 RsFx Driver
SQL Server 2019 Common Files
Microsoft .NET Core AppHost Pack - 3.1.12 (x64_x86)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
SQL Server 2019 Database Engine Shared
SQL Server 2019 Shared Management Objects
Microsoft .NET SDK 5.0.200 (x64) from Visual Studio
Azure Data Studio
Microsoft .NET AppHost Pack - 5.0.3 (x64_arm)
Active Directory Authentication Library for SQL Server
Windows SDK DirectX x64 Remote
Microsoft Visual Studio Installer
Microsoft .NET Core AppHost Pack - 3.1.12 (x64_arm64)
Microsoft OLE DB Driver for SQL Server
Microsoft Windows Desktop Targeting Pack - 3.1.0 (x64)
Microsoft ASP.NET Core 5.0.0 Targeting Pack (x64)
Microsoft .NET Core 3.1 Templates 5.0.200 (x64)
SQL Server 2019 DMF
Microsoft Visual C++ 2019 X64 Debug Runtime - 14.28.29910
Microsoft .NET Toolset 5.0.200 (x64)
Microsoft System CLR Types for SQL Server 2019 CTP2.2
SQL Server 2019 Shared Management Objects Extensions
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft SQL Server 2016 LocalDB
MySQL Workbench 8.0 CE
Python 3.9.0 Test Suite (64-bit)
Python 3.9.0 Core Interpreter (64-bit)
MySQL Connector/ODBC 8.0
Microsoft Analysis Services OLE DB Provider
SQL Server 2019 Database Engine Services
SQL Server Management Studio for Analysis Services
SQL Server 2019 Connection Info
Microsoft SQL Server 2012 Native Client
VS Script Debugging Common
SQL Server 2019 Database Engine Services
Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
SQL Server 2019 Shared Management Objects
Python 3.9.0 Executables (64-bit)
Microsoft .NET Runtime - 5.0.3 (x64)
IIS Express Application Compatibility Database for x86
Java(TM) SE Development Kit 11.0.9 (64-bit)
Microsoft Visual Studio Tools for Applications 2017 x64 Hosting Support
Windows PC Health Check
Application Verifier x64 External Package
NVIDIA Graphics Driver 496.76
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Update Core
Microsoft Windows Desktop Targeting Pack - 5.0.0 (x64)
vs_Graphics_Singletonx64
MySQL Connector C++ 8.0
Microsoft Azure Libraries for .NET – v2.9
SQL Server 2019 Shared Management Objects Extensions
VS JIT Debugger
Microsoft ASP.NET Core 2.1.25 Shared Framework (x64)
SQL Server Management Studio for Reporting Services
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
MySQL Shell 8.0.22
SQL Server 2019 Batch Parser
Microsoft .NET AppHost Pack - 5.0.3 (x64_x86)
icecap_collection_x64
Microsoft ASP.NET Core 3.1.12 Shared Framework (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29910
SQL Server 2019 Database Engine Shared
Microsoft ODBC Driver 17 for SQL Server
SQL Server 2019 Database Engine Services
Python 3.9.0 Development Libraries (64-bit)
Microsoft .NET Core Runtime - 2.1.25 (x64)
Microsoft Azure Authoring Tools - v2.9.6
Microsoft ASP.NET Core 5.0.3 Shared Framework (x64)
Epic Games Launcher Prerequisites (x64)
Microsoft ASP.NET Core Module for IIS Express
SQL Server 2019 DMF
Microsoft Windows Desktop Runtime - 3.1.12 (x64)
Microsoft ASP.NET Core Module V2 for IIS Express
SQL Server 2019 Connection Info
Microsoft .NET Core Runtime - 3.1.12 (x64)
Microsoft ASP.NET Core 3.1.10 Targeting Pack (x64)

-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000002C4
C:\Program Files\Microsoft Office\Root\Office16\SDXHelper.exe 000014E8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21090.10008.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001C38
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 00002590
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000040C4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002380
C:\Users\petra\AppData\Local\Discord\app-1.0.9003\Discord.exe 00003F38
C:\Users\petra\AppData\Local\Microsoft\Teams\current\Teams.exe 000044A4
C:\Users\petra\AppData\Local\Programs\Opera\81.0.4196.60\opera_crashreporter.exe 000005B0
C:\Users\petra\AppData\Local\Programs\Opera\opera.exe 00002610
C:\Windows\Explorer.EXE 00002404
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001020
C:\Windows\SysWOW64\UMonit.exe 00002160
C:\Windows\System32\RuntimeBroker.exe 000022F4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001EC0
C:\Windows\System32\svchost.exe 00002570
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002FCC
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002A58
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002840
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00003634
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000398C
C:\Windows\system32\ApplicationFrameHost.exe 00003450
C:\Windows\system32\DllHost.exe 00003650
C:\Windows\system32\SearchFilterHost.exe 000035A0
C:\Windows\system32\SearchProtocolHost.exe 000038B4
C:\Windows\system32\SettingSyncHost.exe 00002E24
C:\Windows\system32\ctfmon.exe 00002388
C:\Windows\system32\sihost.exe 00001F44
C:\Windows\system32\svchost.exe 00000350
C:\Windows\system32\taskhostw.exe 0000216C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001850
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001280
E:\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00001BEC

======================================================

We've tried multiple fixes such as resetting the launcher's system settings, reinstalling the game, etc; and we've arrived at an impasse.
I hope we can fix this issue!

Thank you so much for your help!