Heaven On High Deep Dungeon Party Score/Rank Not Reporting Correctly

Date of issue: 14 November 2021 (11/14/2021)
Time of issue: 11:20 PM Eastern Standard Time
Frequency: Unknown
World name: Cactuar (Aether)
Character name@Home World name: Di Bar (Gilgamesh@Aether)
Retainer name: none
NPC name: Kyusei
Monster name: none
Class/Level: Summoner (SMN) 70
Party or solo: Party (cross-world with Maruken Deathtank (Cactuar), Jack Anders (Cactuar), and Shea San Cactuar))
Race: Miqo'te
In-game time: Unknown
Area and coordinates: Othard - The Ruby Sea - (X:21.4, Y:9.2, Z: 0)
Housing: None
Steps:
1. Completed Heaven on High Deep Dungeon by completing floor 100 and touching the altar.
2. Received the Empyrean Reliquary in inventory and took group screenshot
3. Exited Deep Dungeon Instance using the exit portal near the altar
4. Blue Dialogue box with High Score popped up and displayed high score of 1646487 for the Floor 1-100 run
5. Closed diaglogue box and teleported back to The Ruby Sea
6. Have been checking Kyusei and Heaven On High Ranking Party Rankings (https://na.finalfantasyxiv.com/lodes.../deepdungeon2/) for 2 weeks, score with Kyusei reflect first clear with different party (971356). Rest of party received a new score (have cleared HOH several times) with Kyusei (1646487) and now appear on the Deep Dungeon Leaderboard at spot 15, however I do not. I have filed several tickets in game, but only received canned responses asking for the above details despite it being provided in original ticket.

https://imgur.com/a/APVQNrS https://imgur.com/a/APVQNrS

Connection Specs
- Type of internet connection/provider: Verizon Fiber (Gigabit)
- Modem maker/model number: Verizon 63100

PC Specs (If reporting graphical errors, full PC Specs are required.)
-=-=-=-=- System Information -=-=-=-=-
OS Name Microsoft Windows 10 Education
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-IMB1F3Q
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor AMD Ryzen 9 3900X 12-Core Processor, 3793 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1302, 1/20/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG CROSSHAIR VIII HERO (WI-FI)
BaseBoard Version Rev X.0x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1151"
User Name DESKTOP-IMB1F3Q\DiBaR
Time Zone Haiti Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 18.4 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 13.3 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
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