no sign of my preorder , is this normal ?

hello i preordered endwalker collector's edition today on eu squareenix store and there is no sign of the order when i enter my account ? no email no order history nothing ..
the only thing i got is an email from PayPal of the money that have been withdrawn ..
and this happened to someone i know to so it's not just me and they bought it a week ago they contacted the help center and still no answer ?? the early access is a few day away and we still don't have our codes .. don't tell me to contact the help center because we both did and waiting .. again it's the EU help center

Do you have the email now?
Did you check your spam folder too?

Good morning and than you for posting in the Final Fantasy XIV Technical Support Forums

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum. You will need to contact the European Support Center or European SQUARE ENIX Store Support for further assistance. This thread will be moved to ‘Separate Support Required’.

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