https://linksharing.samsungcloud.com/xGCKTQRNrY5k
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You're going to need to provide a bit more info than that. Maybe some photos of the screen?
Greetings fellow Eorzean,
We apologize for the inconvenience. Unfortunately, we don't see an image of the issue nor any details pertaining to it. Please reupload the image or upload it to an image hosting site such as imgur.com and provide full details of the error message/code that occurs so we may further assist.
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