Can't progress past "Butcher's Blood" quest

hi, i'm playing on PC steam and I'm having a really bad time trying to get past this quest. There are two scenes, the first scene works fine, but the second scene, whether I watch or skip the first scee, it either:

A) crashes instantly with no error if I run on Dx11
B) I put it on DX9, but it just hangs indefinitely (I left it for 30+ mins). I can still open my chat window and it opens the exit dialog, the second scene just never loads, so I can't even skip it...

I tried installing the latest graphics drivers, reinstalling the game (it's on the same drive as my OS and steam) restarting with a clean boot, disabling my GPU overclock, disabling full screen optimisations, underclocking my RAm to stock, changing every graphics settings (windowed/fullscreen/borderless, reducing graphics, etc) locking my framerate to 60fps on nvidia control panel and desktop, unplugging everythiung from USB except my keyboard and mouse.

Here's my system info:

All overlays are disabled I don't have discord running and steam overlay is disabled as well as nvidia.

I don't have any mods or anything like that installed.

I just want to get past this quest so I can continue the MSQ, this bug has ruined my weekend :(

here's my system info:

Code:

---

roxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS        Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU        Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM        SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS        2103
SYSTEM_LANGUAGE        English (Regional Setting: English)
SYSTEM_MEMORY        16322.766MB
SYSTEM_VIRTUAL_MEMORY        134217727.875MB
SYSTEM_PAGE_FILE        18754.766MB
SYSTEM_STORAGE        C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 442.051GB    SYSTEM_FREEDISC_SPACE 147.432GB
SYSTEM_STORAGE        D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1862.891GB    SYSTEM_FREEDISC_SPACE 196.153GB
SYSTEM_DIRECTX_VERSION        DirectX 12
SYSTEM_GRAPHICS        NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE        \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP        NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER        NVIDIA
SYSTEM_GRAPHICS_VRAM        8088.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM        8161.383 MB
SYSTEM_GRAPHICS_DAC        Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE        1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER        C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5292bbfbf575e2d2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5292bbfbf575e2d2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5292bbfbf575e2d2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5292bbfbf575e2d2\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION        30.00.0014.9613
SYSTEM_GRAPHICS_DRIVER_DATE        10/6/2021 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE        English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER        3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE        SYSTEM_SUPPORT
SYSTEM_SOUND        S/PDIF Pass-through Device (ASUS Xonar DGX Audio Device)
SYSTEM_SOUND_DEVICE_ID        {AB0473C3-5914-4FFF-864F-37427CCB614A}
SYSTEM_SOUND_DEVICE_NAME        cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION        8.1.8.1823
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        6/2/2015 01:00:00
SYSTEM_SOUND        Speakers (ASUS Xonar DGX Audio Device)
SYSTEM_SOUND_DEVICE_ID        {D623A639-05A7-4F81-95F0-75C7561C591D}
SYSTEM_SOUND_DEVICE_NAME        cmudaxp.sys
SYSTEM_SOUND_DRIVER_VERSION        8.1.8.1823
SYSTEM_SOUND_DRIVER_LANGUAGE        English
SYSTEM_SOUND_DRIVER_DATE        6/2/2015 01:00:00
SYSTEM_INPUT        {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Mouse
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 6  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME        Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {1B1D6690-C168-11E6-8001444553540000}
SYSTEM_INPUT_NAME                             
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {54289AC0-C5F7-11E6-8001444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {542A2160-C5F7-11E6-8002444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {542ABDA0-C5F7-11E6-8003444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT        {542B59E0-C5F7-11E6-8004444553540000}
SYSTEM_INPUT_NAME        Corsair Gaming K70 RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS        SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Technical Support - Post New Thread - Google Chrome
NVIDIA Control Panel
Settings
Settings
Windows Shell Experience Host
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Zeus and Poseidon
Visual Studio Community 2019
Adobe Genuine Service
MSI Afterburner 4.6.4 Beta 4
ASIO4ALL
Battle.net
Camel Audio CamelCrusher64
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Diablo III
FL Studio 12
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Microsoft Edge Update
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Cultist Simulator
Microsoft TestPlatform SDK Local Feed
Shadow Tactics: Blades of the Shogun
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Razer Synapse
Mirror's Edge™ Catalyst
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
icecap_collectionresourcesx64
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Microsoft .NET Framework 4.7.2 Targeting Pack
SSDlife Free
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Corsair LINK 4
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ASUS Xonar DGX Audio
Microsoft System CLR Types for SQL Server 2019 CTP2.2
Microsoft Visual C++ 2005 Redistributable
Microsoft ASP.NET Core 5.0.4 Shared Framework (x86)
Microsoft .NET Host FX Resolver - 5.0.4 (x86)
IntelliTraceProfilerProxy
Microsoft Windows Desktop Runtime - 5.0.4 (x86)
Microsoft Visual C++ 2005 Redistributable
SoulseekQt version 2017.2.20
STAR WARS™ Battlefront™ II
Microsoft .NET Framework 4.6.1 Targeting Pack
osu!
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Microsoft .NET Framework 4.8 SDK
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vs_communitymsires
NordVPN network TAP
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CLEO 4.3
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Microsoft .NET Framework 4.7.2 Targeting Pack (ENU)
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vs_BlendMsi
vs_FileTracker_Singleton
WestwoodOnline
Skype Meetings App
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vcpp_crt.redist.clickonce
Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU)
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual Studio Setup Configuration
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Microsoft .NET Framework 4 Multi-Targeting Pack
Update for  (KB2504637)
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Microsoft XNA Framework Redistributable 4.0 Refresh
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Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
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Command & Conquer™ Red Alert 2 and Yuri’s Revenge
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Need for Speed™ Most Wanted
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Microsoft Windows Desktop Runtime - 3.1.0 (x64)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
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7-Zip 16.04 (x64)
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB  (07/14/2017 3.3)
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BurnInTest v8.1 Pro
Dexed version 0.9.4
GIMP 2.8.22
Cableguys HalfTime 1.0.1
Mozilla Firefox 71.0 (x64 en-GB)
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PerformanceTest v8.0
Terraria
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NGU IDLE
FINAL FANTASY
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FINAL FANTASY XIV Online
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The Escapists 2
They Are Billions
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Phoenix Wright: Ace Attorney Trilogy / 逆転裁判123 成歩堂セレクション
Katamari Damacy REROLL
Sid Meier's Civilization V
Trials of Mana
Voltage Modular
WinRAR 5.50 beta 5 (64-bit)
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Microsoft .NET Core 2.1 Templates 5.0.201 (x64)
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Microsoft System CLR Types for SQL Server 2019 CTP2.2
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Microsoft Visual C++ 2005 Redistributable (x64)
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NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
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NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
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Microsoft Windows Desktop Runtime - 3.1.13 (x64)
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Microsoft ASP.NET Core 3.1.10 Targeting Pack (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe        00001AC0
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe        000028C0
C:\Program Files (x86)\Steam\steam.exe        00002B68
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe        000032F4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe        00002D14
C:\Program Files\ASUS Xonar DGX Audio\Customapp\ASUSAUDIOCENTER.EXE        00002A6C
C:\Program Files\Google\Chrome\Application\chrome.exe        00000624
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe        00001D14
C:\Program Files\WindowsApps\40459File-New-Project.EarTrumpet_2.1.7.0_x86__1sdd7yawvg6ne\EarTrumpet\EarTrumpet.exe        00002A28
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBar.exe        000007E0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.521.2012.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe        0000046C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21011.127.0_x64__8wekyb3d8bbwe\YourPhone.exe        00002488
C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.961.0_x64__56jybvy8sckqj\nvcplui.exe        000025DC
C:\WINDOWS\Explorer.EXE        00001FE4
C:\WINDOWS\System32\svchost.exe        00001188
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe        00002118
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe        000022A4
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe        00002BF0
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe        00002414
C:\WINDOWS\system32\ApplicationFrameHost.exe        00002DC0
C:\WINDOWS\system32\DllHost.exe        000009E8
C:\WINDOWS\system32\SettingSyncHost.exe        000025D0
C:\WINDOWS\system32\conhost.exe        00001CB0
C:\WINDOWS\system32\sihost.exe        00001D44
C:\WINDOWS\system32\svchost.exe        0000167C
C:\WINDOWS\system32\taskhostw.exe        00001ED8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe        00002DA4
C:\Windows\SysWOW64\HsMgr.exe        0000083C
C:\Windows\System32\RuntimeBroker.exe        00003258
C:\Windows\System32\SecurityHealthSystray.exe        000029C8
C:\Windows\System32\oobe\UserOOBEBroker.exe        00002F10
C:\Windows\System\HsMgr64.exe        00002AA8

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same thing is happening to me

Quote:

---

Originally Posted by Psychowalrus45

same thing is happening to me

---

Please please please let me know if you manage to fix it

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When the game crashes, is there an error message? If so, could you provide it in your next reply. Additionally were any updates or changes made to the PC at the time of the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Hi, there is no error message. There have been no updates. It just crashes straight to desktop with no error, instantly closing.

I have the same problem loading into Tamamizu running onn DX11 (tried changing all the settings, thought it must be something to do with reflections cause its undersea but couldn't get it to stop crashing) - thats why ive been playing on DX9, if that helps.