Game crash while entering "cinder drift" (Ruby weapon)

the game is running fine until I got into the encounter trial cinder as soon as the loading screen start the pop-up screen An unexpected error has occurred. Exiting FINAL FANTASY XIV appears

https://drive.google.com/file/d/1Uxf...ew?usp=sharing

I try searching for a solution and found a thread with the same problem, but the solution they give doesn't fix the problem, please

EDIT/ update: apparently playing in DX9 fix the problem, and/or change the size of the window to borderless helps

my PC system:
Windows 10 Pro 64-bit
Processor Intel(R) Core(TM) 7-3770 CPU @ 3.40GHz 3.40GHz
installed memory (Ram) : 16.0 GB
NVIDIA GeForce GTX 1050 Ti