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Heya! So I've been trying to preorder Endwalker for quite a while now, but whenever I try to complete the purchase I get the following error:
'An internal error has occured. Please try again in a few minutes.'
I've been trying to buy it for a week now (Which is quite a bit longer than a few minutes) but I keep getting this error. I'm trying to buy it from the official SE store for the PC Download platform.
Have you tried using a different browser?
The following also might help:
- Reboot your computer.
- Clear the cache in the browser you are trying to use.
- Try on a mobile device instead, if possible.
Good luck!
Greetings fellow Eorzean!
Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum. You will need to contact the European Support Center or European SQUARE ENIX Store Support for further assistance. This thread will be moved to ‘Separate Support Required’.
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