In game moderation team and competitive PvP in The Feast

Hello. I'm a long-time player, but scarcely use the forums here. I'm hoping to make a post to shine some light on what I see as unacceptable behavior in the game and ineffectual actions by the moderation team, and hopefully many of you will agree.

I speak of what appears to be, especially in the past week, blatant disruption of other player's experience in an unavoidable way, which is directly against the current Prohibited actions list, 3. PROHIBITED ACTIVITIES, 3.2 Disruption. You may not in any way disrupt or interfere with the Game experience of other players, including the disruption of Square-Enix's computers and servers.

This is under the EULA we all agree to to play the game. (https://support.na.square-enix.com/r...2&tag=users_en)

Here's a few screenshots and videos of players intentionally doing nothing so that either their opponents can win and earn rating, or so that their teammates can lose and drop rating, or to just disrupt experience alone:

https://cdn.discordapp.com/attachmen...16/unknown.png

https://www.linkpicture.com/q/Dorrit...44_Discord.jpg

The following are recorded matches. There's a lot of not very subtle details to pick apart at, and many more if you're familiar with the Feast at all.

https://youtu.be/5nX0BPaWrN4

https://youtu.be/wnr5Tu-UkrI

The second one is particularly egregious.

There can be little doubt in anyone's mind as to what is going on here. So why are the accounts associated with these players not banned for their clear violation of EULA 3.2?

It's hard to say. Does the moderation community lack the tools to check things beyond verbal harassment in chat?

Are the actions taken by them not prohibitive enough to curtail the behavior?
One of the players benefiting here just rose to rank 4 on Primal datacenter, and probably will not stop until they reach rank 1, getting the exclusive, time limited reward:

https://www.linkpicture.com/q/Dorrit...g-increase.png

We have little transparency and it makes recommending the competitive pvp difficult to do to newer players, and frustrating for those that have to deal with this with little support from the community or staff.

I recommend allowing players to submit recordings or screenshots as evidence to enhance the moderation team, and empowering them to see more metrics such as queue times, account IDs that might enable them to more effectively investigate players abusing the duty finder system, and to take more decisive action against accounts with multiple infractions.

As it stands this competitive mode lacks both the administrative support that it needs and the communicative transparency with its community that so many other places of the game have already.

In order for The Feast to be fun, or deserving of any attention from players, this cannot continue.