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Frequently, (but inconsistently) I the game keeps crashing once I press the play button on the launcher. An error message pops up that is mostly in japanese (which I cannot read) with a bunch of numbers which look like error codes. This requires me to restart the launcher and log in again. I have taken a screen shot of the error message which I will provide to a admin if requested.
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I apologize for the delay in response to this issue. If you are still experiencing this issue, please respond with the following:
Platform (Steam/Mac/Windows/PlayStation):
Error message(s) received:
Wired or Wireless connection:
Other programs being used when running FFXIV:
When error occurs/How often:
Techniques used to solve problem:
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Windows 10
Error message is in japanese...not sure I can even type it here. (is there some place I can attach a picture of it?)
wired connection
error occurs most frequently on first time launching since booting up the game. It does not happen 100% of the time. Typically I am able to play within 2-3 attempts to launch.
No other programs running.
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. Can you please type out the error/number code (Ex: 16a) you may be seeing when launching the game?
Have you attempted to delete the patch folder from the device?
(My Documents > My Games > FINAL FANTASY XIV > Downloads > Delete patch folder)
Additionally, please try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
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