paid from online store but i didnt get the item neither purchase history

Hi i am really confused using support center. i already send report and also check the purchase history and in game moogle. but i didn't get confirmation email for sending support email. i dont know it is send or maybe I should do something.

so i buy item in online store. but i forgot my browser vpn is turn on. so it says error. not long after that i get notification that SE already take money from my bank account. but no purchased history in online store and i dont get any item i bought.

Thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center. To assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID. This thread will be moved to ‘Support Center Ticket Created’.

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