My client repeatedly crashes to desktop and I have not had any problem with any other games during the same time. It started several weeks ago and I tried to fix it by uninstalling and reinstalling FFXIV and my video drivers. This has not helped. The game is unplayable in it's current state. The longest I've gone without a crash is about 15 minutes.
The errors appear to have the date as August 16 2021, however, the snips were saved on September 15 and 19.
I have 2 snips of the errors, but I am not sure how to copy it here so I will have to type it out instead:
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-08-16_12:18
ffxiv_dx11.exe+306F15
ffxiv_dx11.exe+917a3
ffxiv_dx11.exe+55bb5
ffxiv_dx11.exe+591B7
ffxiv_dx11.exe+1398A3F
KERNEL32.DLL+17034
ntdll.dll+52651
The second error is exactly the same except for the first of the ffxiv_dx11.exe line which reads:
ffxiv_dx11.exe+3070a0
Below is my configuration info:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Cferr\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 06/17/20 16:48:21 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32694.598MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 58294.598MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.715GB SYSTEM_FREEDISC_SPACE 60.431GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.867GB SYSTEM_FREEDISC_SPACE 561.745GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.299 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8010.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.299 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2021 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (2- Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {FBFFFB7D-FA9A-4FF9-B5B5-586485831077}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Headset Earphone (2- Arctis 7 Chat)
SYSTEM_SOUND_DEVICE_ID {79E9FA6D-AB73-4FC2-A08A-600EF9EE57E3}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/25/2021 18:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C4C8FF96-53E2-40A6-9766-E8E28D6982E6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8468
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/13/2018 18:00:00
SYSTEM_SOUND VG271U (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {636F92B2-6CA3-49DC-BA4E-9B7E3D239099}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 18:00:00
SYSTEM_SOUND XB271HU (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {EB41705E-F1D0-4670-97FA-3BE4788BACC4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 18:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {110151C0-5035-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1101C6F0-5035-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F9850C0-DFB1-11EA-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1101EE00-5035-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1101EE00-5035-11EB-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F8D2D30-DFB1-11EA-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94A54540-5035-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F9877D0-DFB1-11EA-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F989EE0-DFB1-11EA-8008444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F98C5F0-DFB1-11EA-8009444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F98C5F0-DFB1-11EA-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant vendor-defined device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F99B050-DFB1-11EA-800E444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
Technical Support - Post New Thread — Mozilla Firefox
Documents
FFXIVerror1.PNG - Photos
FFXIVerror2.PNG - Photos
Asset Purchase Agreement.pdf - Adobe Acrobat Pro DC (32-bit)
Order to Show Cause
tanks - Discord
Steam
Spotify Premium
Settings
Settings
Calculator
Calculator
Microsoft Store
Microsoft Store
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe Creative Cloud
Adobe Genuine Service
AMD Chipset Software
Canon MF Scan Utility
Dropbox
GameFirst IV
Logitech Camera Settings
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Overwolf
RamCache II
Razer Cortex
Razer Synapse
Rockstar Games Launcher
Rockstar Games Social Club
Steam
Strat-O-Matic Baseball 2020d
Strat-O-Matic Baseball 2021f
TeamViewer
WinSCP 5.17.10
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
ASUS Keyboard HAL
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Dropbox Update Helper
Balanced
GALAX GAMER RGB
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
AURA lighting effect add-on
ENE RGB HAL
ASUS AURA Odd Component
FINAL FANTASY XIV ONLINE
ASUS AIOFan HAL
ROG Live Service
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
Patriot Viper M2 SSD RGB
ASUS MousePad HAL
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
QuickBooks
Java Auto Updater
ASUS GLCKIO2 Driver
QuickBooks Tool Hub
ASUS AURA VGA Component
Microsoft Visual C++ 2005 Redistributable
Patriot Viper RGB
Teams Machine-Wide Installer
Corsair AURA DRAM Component
AMD PCI Driver
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
OEM Application Profile
Overwolf.Setup.VC100CRTx86.Dist
QuickBooks Pro 2018
AURA DRAM Component
NordVPN network TAP
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
AMD Ryzen Balanced Driver
ASUS AURA Headset Component
ASUS Update Helper
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
AMD SBxxx SMBus Driver Alpha
Adobe Refresh Manager
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
GameFirst IV
ENE IO Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
ASUS Mouse HAL
Microsoft XNA Framework Redistributable 4.0 Refresh
AMD_Chipset_Drivers
ASUS AURA Display Component
Kingston AURA DRAM Component
AMD GPIO2 Driver
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ASUS MB Peripheral Products
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
ASUS AURA Motherboard HAL
Nexus Mod Manager
AMD Software
Canon Laser Printer/Scanner/Fax Extended Survey Program
CPUID ROG CPU-Z 1.88
DAEMON Tools Lite
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for business - en-us
Terraria
Crusader Kings III
Red Dead Redemption 2
The Jackbox Party Pack 7
Loop Hero
Europa Universalis IV
Heat Signature
XCOM 2
Stellaris
Battle Brothers
Hearts of Iron IV
Portal
Stardew Valley
Divinity: Original Sin 2
Oxygen Not Included
Desperados III
Stoneshard
BATTLETECH
Wildermyth
Jupiter Hell
Age of Empires II: Definitive Edition
Control
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
Logitech Gaming Software 5.10
ASUS Mouse HAL
NordVPN
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 301 (64-bit)
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Canon MF240 Series
Corsair AURA DRAM Component
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2005 Redistributable (x64)
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Microsoft Update Health Tools
Canon Laser Printer/Scanner/Fax Extended Survey Program
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Revo Uninstaller 2.3.0
ASUS AURA Headset Component
Paradox Launcher v2
ASUS AURA Display Component
NVIDIA Graphics Driver 471.96
NVIDIA PhysX System Software 9.19.0218
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA USBC Driver 1.46.831.832
ASUS AURA Odd Component
NordVPN network TUN
Oracle VM VirtualBox 6.1.12
ASUS MB Peripheral Products
AURA lighting effect add-on x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ASUS AURA Motherboard HAL
ENE RGB HAL
Patriot Viper RGB
ASUS AIOFan HAL
QuickBooks Runtime Redistributable
iMazing HEIC Converter 1.0.10.0
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AcroTray.exe 00006D24
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe 00006384
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 000042D0
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrocef_1\AcroCEF.exe 00007734
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00004CFC
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 00004E48
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00004AA8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00005A00
C:\Program Files (x86)\Dropbox\Client\131.4.3968\QtWebEngineProcess.exe 000049DC
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00004368
C:\Program Files (x86)\RamCache II\RamCache.exe 00004B90
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003C70
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003788
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00004B98
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00004620
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00007600
C:\Program Files (x86)\Steam\steam.exe 0000866C
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 000046BC
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 000046A8
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 00004C58
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00004304
C:\Program Files\Canon\Canon MF Network Scanner Selector\CMFNSS6.EXE 00002BA0
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00004E84
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 00006488
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 00001E08
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 00007360
C:\Program Files\DAEMON Tools Lite\DTAgent.exe 00001710
C:\Program Files\DAEMON Tools Lite\DTShellHlp.exe 000023D0
C:\Program Files\Logitech\Gaming Software\LWEMon.exe 00002C2C
C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE 000068A4
C:\Program Files\Mozilla Firefox\firefox.exe 0000361C
C:\Program Files\NordVPN\NordVPN.exe 0000106C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003474
C:\Program Files\WindowsApps\34791E63.CanonOfficePrinterUtility_12.7.0.0_x64__6e5tt8cgb93ep\OIPDevApp.exe 0000304C
C:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 00001070
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00005114
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000012B8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000059E8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001F24
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028A4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003540
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.167.586.0_x86__zpdnekdrzrea0\Spotify.exe 00003F88
C:\ProgramData\Wargaming.net\GameCenter\WargamingErrorMonitor.exe 0000515C
C:\ProgramData\Wargaming.net\GameCenter\dlls\wgc_renderer_host.exe 000075E0
C:\ProgramData\Wargaming.net\GameCenter\wgc.exe 000036E0
C:\Users\Cferr\AppData\Local\Discord\app-1.0.9002\Discord.exe 0000177C
C:\WINDOWS\Explorer.EXE 00002250
C:\WINDOWS\System32\svchost.exe 000022E4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002FBC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000203C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000279C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000037E4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000054E0
C:\WINDOWS\system32\ApplicationFrameHost.exe 000016A0
C:\WINDOWS\system32\DllHost.exe 0000319C
C:\WINDOWS\system32\SettingSyncHost.exe 00002D48
C:\WINDOWS\system32\conhost.exe 00006B5C
C:\WINDOWS\system32\sihost.exe 00001DA4
C:\WINDOWS\system32\svchost.exe 000003FC
C:\WINDOWS\system32\taskhostw.exe 00001E44
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000960
C:\Windows\System32\CompPkgSrv.exe 00001F60
C:\Windows\System32\RuntimeBroker.exe 0000372C
C:\Windows\System32\SecurityHealthSystray.exe 00001A68
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001A34
C:\Windows\System32\smartscreen.exe 0000802C
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00006E74
Frequent crashes to desktop while playing
Printable View
-
09-22-2021, 07:59 AMFlanAdjacentFrequent crashes to desktop while playing
-
09-24-2021, 01:59 AMBrandter
Same here, got a new computer and the game crashes all the time, especially during raids or alliance raids. I've tried EVERYTHING!
1: Removed all USB devices, extra monitors, and other peripherals.
2: Completly reinstalled computer.
3: Removed hardware such as extra RAM, extra SSD:s.
4: Reinstalled ALL drivers.
5: Tested DX9 (NO! This doesn't work, it crashes even more often it's just that the entire game doesn't crash, the screen goes black for 10sec).
6: Tried disabling fullscreen optimization.
7: Tried run as administrator.
8: Tried disabling all different overlays, such as discord, steam, and so on.
9: Disabled game mode.
10: Installed the pre-release Windows 11.
11: Downclocked/undervolted GPU and CPU
12: Turned off AND on XMP profiles.
13: Updated bios.
14: Ran furmark, no errors. Ran memtest over night, no errors. Ran prime95 CPU stress test, no errors.
Most of the time when it crashes, perfmon /rel detects hardware error, the computer is brand new, I've tested my old GPU in this computer and it still crashes. I've had 0 issues with other games. This has been an issue with FF14 for years and still no fix that actually works.
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe68fd73cf460
Parameter 2: fffff807388998bc
Parameter 3: 0
Parameter 4: 6038
OS version: 10_0_19043
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 8192
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\****\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.G1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 49073.715MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 56241.715MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.900GB SYSTEM_FREEDISC_SPACE 720.539GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.398GB SYSTEM_FREEDISC_SPACE 922.084GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 125.000GB SYSTEM_FREEDISC_SPACE 116.494GB
SYSTEM_STORAGE M:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 3662.885GB SYSTEM_FREEDISC_SPACE 944.632GB
SYSTEM_STORAGE Z:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 1858.391GB SYSTEM_FREEDISC_SPACE 784.312GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24536.857 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24536.857 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24536.857 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8043.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 24536.857 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (3- Logitech G733 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {936BD3DD-6A84-44C8-B5E9-B0ACB6EBE308}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 2021.8.195.0
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/24/2021 02:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {1A6D2F08-1D7D-41E5-AD53-0692B033B3B0}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_SOUND VoiceMeeter Aux Input (VB-Audio VoiceMeeter AUX VAIO)
SYSTEM_SOUND_DEVICE_ID {F85B1AAC-C881-410F-8833-E159DF757144}
SYSTEM_SOUND_DEVICE_NAME vbaudio_vmauxvaio64_win10.sys
SYSTEM_SOUND_DRIVER_VERSION 2.1.5.2
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/11/2019 02:00:00
SYSTEM_SOUND VoiceMeeter Input (VB-Audio VoiceMeeter VAIO)
SYSTEM_SOUND_DEVICE_ID {9664364C-006F-4C19-AF6C-3DCDB7117C85}
SYSTEM_SOUND_DEVICE_NAME vbaudio_vmvaio64_win10.sys
SYSTEM_SOUND_DRIVER_VERSION 2.1.5.2
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/11/2019 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8009444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-800A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-800D444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-800F444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8010444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CD8A7250-17FD-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8011444553540000}
SYSTEM_INPUT_NAME 2 axis 8 button gamepad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8016444553540000}
SYSTEM_INPUT_NAME U2717D_0B2A_15091601
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8018444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-8008444553540000}
SYSTEM_INPUT_NAME G733 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7BA9840-17EF-11EC-801A444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-800B444553540000}
SYSTEM_INPUT_NAME G733 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7BA9840-17EF-11EC-801B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7BA9840-17EF-11EC-801C444553540000}
SYSTEM_INPUT_NAME 2 axis 8 button gamepad
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C7B82740-17EF-11EC-800E444553540000}
SYSTEM_INPUT_NAME G733 Gaming Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Steam
FINAL FANTASY XIV - A Realm Reborn
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
AMD Chipset Software
Google Chrome
Microsoft Edge
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
AMD_Chipset_Drivers
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30133
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.29.30133
AMD PCI Driver
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AMD GPIO2 Driver
FINAL FANTASY XIV Online
Total Commander 64+32-bit (Remove or Repair)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
Microsoft Update Health Tools
NVIDIA Graphics Driver 471.96
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
Voicemeter
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 0000459C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004D6C
C:\Program Files (x86)\Steam\steam.exe 000033BC
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000D68
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004F04
C:\Program Files\WindowsApps\40210ChrisAndriessen.FalconX_1.7.2.0_x64__y1dazs5f5wq00\Release\TaskbarX.exe 00003C80
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002564
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000015C8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002160
C:\Windows\Explorer.EXE 000019BC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C74
C:\Windows\System32\CompPkgSrv.exe 00003168
C:\Windows\System32\RuntimeBroker.exe 00001678
C:\Windows\System32\SecurityHealthSystray.exe 00002CC4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000D00
C:\Windows\System32\smartscreen.exe 0000351C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002390
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001DF4
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C70
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002B88
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000031C8
C:\Windows\system32\ApplicationFrameHost.exe 00003760
C:\Windows\system32\DllHost.exe 00000674
C:\Windows\system32\SettingSyncHost.exe 0000220C
C:\Windows\system32\conhost.exe 00002AAC
C:\Windows\system32\sihost.exe 00001564
C:\Windows\system32\svchost.exe 00002450
C:\Windows\system32\taskhostw.exe 000016E4
C:\Windows\system32\wbem\unsecapp.exe 00004028 -
09-27-2021, 10:57 PMThukoolo
Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.
We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.
Please try the following:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Please disable any overlays or background programs.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive (Not E: Drive).
If these troubleshooting tips do not resolve the issue, please provide the following below:
What Platform? (Steam/Windows/Mac etc.)
Does this only happen to one character or all characters?
What happens when you leave the character idle?
Thank you for visiting the Final Fantasy XIV Technical Support Forums. -
09-28-2021, 01:35 AMBrandter
This isn't and has never been a hardware error, this is a software error that Square-Enix needs to remedy. Everyone has already tried 10-20 different solutions, it happens on all kinds of different hardware, the lowest common denominator is FF14. Changing to DirectX 9 only makes the crashes happen more often! People have written this hundred of times and yet, mods keep giving the same response. For me, I reinstalled everything on completely fresh hardware, ran tests on the hardware, and had no issues at all, 10min into an alliance raid the game crashed. This HAS to be escalated to the developers! You can trace this issue back 5 years and nothing has changed, the errors keep happening.
Windows reports the following, however, NO other application crashes the hardware.
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff9d873bf91460
Parameter 2: fffff8067d9098bc
Parameter 3: 0
Parameter 4: 5fbc
OS version: 10_0_19043
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 8192 -
01-01-2022, 12:04 AMNyr-NZDid you ever manage to fix this? Ever since Endwalker dropped the DX11 errors have made the game unplayable again for me. I managed to get it to work okay (very infrequent crashes) using Afterburner and Throttlestop to underclock and undervolt CPU and GPU but since Endwalker I cannot even watch cutscenes, it just crashes over and over with either this error or the 110000002 error.Quote:
Originally Posted by Brandter
-
01-01-2022, 01:05 PMw760iniki3
I don't think there's anything we as the players can do at this point.
I tried everything the person below us mentioned and more and FF is still the only game - the only program even - that is so unstable on my PC. Since Endwalker that is, the crashes occur so often it's unplayable at this point.
I will pause my sub until this gets fixed or at least acknowledged.
I have friend's with very similar PCs that can play just fine, so it seems to a gamble to be one of the lucky persons that can play the game without errors.
Seems like we weren't the chosen ones :p