Not receiving an item from Mog Station.

I purchased item from Mog Station on 9/19/2021 at 11:30pm and have not received it. I checked with the credit card I used and there is no problem there. Can you please check on this?

Thanks!!

Check your mailbox isn't full, you can only receive 20 messages from Square Enix (the middle tab when viewing mailbox) so if that's already at 20, delete something, press "delivery request" at the top middle and give it a moment.

That being said, Mog Station times can vary wildly. Sometimes it's quick, sometimes it takes ages, especially for account wide items.

Just double check in your mogstation order history that you purchased for the right character and then assuming you have enough mailbox space, just wait, it'll arrive :D

https://na.finalfantasyxiv.com/lodes...re%20delivered.

Please note item deliveries may be delayed during peak times. If you have still not received your items despite confirming all of the above points, please be advised that it can take up to 24 hours before items are delivered. We apologize for any inconvenience caused and thank you for your understanding.

Thank you for posting in the Final Fantasy XIV Technical Forums,

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. I advise to make sure there is space in the inventory and the mail box in order to receive the items. If you still do not receive the purchase items, please reach out to a Game Master in game.

This thread will be moved to ‘Separate Support Required.”