The ties that bind quest bug

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 16sep2021
Frequency: all the time
World name: shiva
Character name: Alcan Brady
Retainer name: n/a
NPC name: Sanctuary Acolyte
Monster name: N/a
Class/Level:n/a
Party or solo: solo
In-game time: n/a
Area and coordinates: east shroud
Housing: n/a
Steps:
1. Trying to cancel quest the ties that bind since it is apparently triggered but i have no promise circlet to hand in. I was previously married ( still am) and i cannot cancel this quest please help so i can transfer to another realm (ps5)


------------------------------------------------------